Club Hotel Regina e Fassa

A friend and I have been skiing for more than 23 years twice a year usually. we often join other friend from around the U.K. This accommodation was well above the average stay we have experienced. Food, Staff and comfort was all of a good standard. Spacious warm rooms and cleaned daily. The negative side was that when we arrived the coach driver refused to drive up the hill to the hotel. This was questionable as to whether this was correct decision by him. Departure a week later was the same as we walked down the hill to the main road. We were expected to (and did) carry all our luggage 300 -400 metres up the hill in slippery conditions. ( just as well I am a reasonably fit 70 year old.) This service is not what is expected as if the coach could not make the climb up the hill, other transport should have been made available. - at least to take the luggage. Our representative Anne Marie was put into an uncomfortable situation by her employers and handled it well - this should have never happened. She did her best. Look after her. Another negative is not to expect to much on the entertainment. It was mostly too loud and kept others guests away from the bar - probably reducing bar takings. Unfortunately this hotel is at least 2 Km from town so not convenient to go out and explore the town easily.

Staff were genuinely helpful and friendly. I was allowed two extra hours extra in my room for my convenience on checking out. Also was given a travel adaptor plug when I found my own didn't work. This was a life saver! Hotel is very much as it is described and appears.

Hotel Regina e Fassa feels like a relic from times long gone in Eastern Europe. Like one of these holiday heavens, concrete for the masses. It’s more like a public institution than a hotel. Worn down buildings, the rooms smell like old ski boots, the food situation is horrendous, manic loud music supposedly to entertain children plays through out until 22.30 every night…and it’s not even cheap. We actually booked the nicer one of the two hotels managed by the same group. Payed for the nicer one, but got stuck here instead. Everything about it feels like a scam. Just don’t go here, is my best advice.

The hotel rooms and ski locker room were okay. The hotel was slow to replace food that ran out; eg one jug of milk and not replaced when empty (many other examples). The food was generally of reasonable quality with the exception of the free wine (awful), coffee (awful) and draught beer (awful) in the bar. There were about 10 bottled beers on the drinks menu but none were in stock. The bar was taken over by a kids club every night between 2000h and 2230h. This involved horrendous german music at a ridiculously loud level and dancing. Even with the door closed and us sitting round the corner in reception, we could barely speak to each other. The hotel needs a quiet area for adults (the majority) to sit. The hotel is several km from any ski slope. There was a hotel bus south on the half hour, and north on the hour. This was inadequate for the number of users and usually made 2 runs in each direction after a scrum to get skis loaded. They need a bus in each direction every 15 minutes at peak times. The same thing happened on return journeys at the end of the day. The resort ski bus works okay but is about 500m walk down an icy path. You have to pay 3 Euros for a day ticket but only if a ticket inspector gets on; there doesn't seem to be any other way to pay. We only paid once but used the bus most days. It would be better if 10 Euros was added to every ski pass and the buses were free.

We thought this was great for what was officially rated a 3 star hotel! We travelled with friends and all our rooms were spacious with both a double and single bed, a walk in wardrobe/ cupboard and ensuite shower room. Everything was very clean. We had requested quiet rooms away from the bar / entertainment area and the hotel had noted our requests so we were on the third floor on the opposite side of the hotel. The food was very good - a buffet breakfast with lots of choice including cereals, yogurt, cold meats, eggs and bacon, toast, croissants, cake and fruit. Again in the evening, you just helped yourself to all the food. It was great to have lots of vegetables to choose from and lots of choice in general, plus complimentary house wine, which was also pretty good. My husband can eat a lot and he was more than satisified! The barman who was also the Maitre D was very friendly. Our only issue was the location if you didn't have your own transport to the ski lifts as Mazzin is between two of the main towns in the Val di Fassa. The hotel ski shuttle bus ran three times to the Pozza and Campitello lifts, both morning and afternoon but only accommodated 23 passengers so some of us couldn't get on a couple of days and had to walk in ski boots down to the main road to catch the service bus. Later in the week though the driver seemed to fit in additional runs. We would happily go back in the summer with our own transport.