Grand Palladium Lady Hamilton Resort & Spa

Byli jsme moc spokojeni a budeme s láskou vzpomínat na pobyt ve vašem hotelu. Všechny služby byly na vysoké úrovni. Personál velmi milý a vždy ochotný pomoci. Využili jsme i služeb místního fotografa. Language: czech

The resort was fine until... Sparks from an outlet left us without electricity for over 3 hours; the front desk took 3 hours to get someone to our room; the front desk employee was rude; and the spa salespeople were pushy. Overall, the food and drinks were great. The bed and pillows were phenomenal. The rooms were spectacular in size, but many employees worked as if they hated their jobs. I would suggest customer service training and support for workplace climate and culture.

We are staying at this hotel until the 24th and here are my views on the hotel On first impressions the hotel looks very nice but as you walk around it seems very dated some tiles are cracked and all paintwork is is dire need of painting where they are doing this it seems very unprofessional with paint spills on walkways why they don't put a sheet down when painting is a mystery as this would avoid any mess Rooms are quite nice but could do with better quality towels Buffet restaurant was the worse one I have even been in the servers did not seem to be bothered about clearing tables which were just left piled with dishes etc Some of the servers seemed like it was to much trouble to serve you When we asked for drinks it took a long time to get them We were told that sparkling water was not available 3 days in a row When my wife asked if any lobster was left we were told it had finished and when she asked someone else they bought some to our table I had to get a hot drink and went to the station on the right to ask and was told to go to the other station opposite when I asked someone there for hot water she just pointed to someone else without even acknowledging me This is not what we expect from a hotel that purports to be a 5 star hotel The sunset cove beach is lovely and special mention to the waitress kadeen who serves drinks on the beach who was excellent and very attentive and always polite and helpful and always remembered our drinks she is an asset to the hotel where perhaps some others namely in the buffet our certainly not. With regards to the non motorised water sports on sunset cove we were told we would have to pay to use the catamaran which I thought was free as it is non motorised

Half clean rooms. No one answers phones at any extension pressed although the recording of course says “your stay is our priority”. Finally track someone down and ask for a robe extra pillows and blankets and finally only receive 1 sheet and a robe. Can’t go in pools after 6pm. Thermostat in room is locked to go no lower than 21 degrees. Rainy season here and the resort does not provide any umbrellas. Try to book a restaurant reservation on the app and you just get error messages. Need a doctors note to cancel going on a free excursion. Get a $100 resort credit and consider using it on a massage. Massages cost $300 USD!!! Generally the staff have been very kind. The resort is quite nice. But I just don’t think I should have to work so hard for my relaxing holiday.

I recently returned from my honeymoon and have taken a few weeks to be able to right this, due to the fact that my husband and I contracted either severe food poisoning or a parasite from eating at the resort. My husband was sick for 5 out of the 7 days that we were there, unable to leave bed for most of the days. We were not able to go on any of our planned excursions together and it was truly the worst trip that we have ever taken. I told many staff members that he was sick and wasn't offered any medical attention or anything. After we returned, we both went to urgent care and I ended up being sick upon returning home. My husband has also since been to the hospital (not normal food poisoning, something entirely out of this world if you ask me). I emailed the resort several times to notify them and all emails were blocked. I would only stay here if you want to have explosive diarrhea and to be stuck in your room the entire trip. Not only was this a huge waste of money, we cannot get a second honeymoon and overall just extremely disappointed. I wish that we had left early, however we were too nervous to poop our pants on the way to the airport or on an airplane so we vowed to help each other get through it (in sickness and in health, am I right)