Ocean Eden Bay

Wow! First time in Jamaica and was not sure what to expect but I must say that it was hands down one of the best vacations we have ever taken. This was primarily due to the kindness of everyone of the staff. The property, room, food, drinks were all fantastic but the staff made it 100%. We have stayed at all inclusive properties in Mexico and the DR and I was apprehensive due to previous experience but was very surprised how awesome Ocean Eden Bay would turn out to be. Very magical week and we are eagerly planning our return! I would like to highlight some absolutely amazing staff members that we met throughout our stay the made the week fantastic. Please look forward to these folks when you visit the property. • Bartenders Sherika, Daniel, Candace, Jahaveair, Amanda, Elvis • Privilege Beach Damarlie, Shawn, Tamara, • Waters Nichole Forth (Privilege), Shanika (Steakhouse) • Privilege pool Shanice, Sashorn, Marko, Sasheika, Millicent • Butlers Shavaun, Shernel • Bellhop Homroy, Kemroy

Where do I begin... First, the look of the resort is gorgeous. Very beautiful scenery and atmosphere. Some of the restaurants were great as well. And having a swim-out pool was chef kiss. That's where my 2 stars are for. From the moment I checked in, I should have seen the writing on the wall. It took an hour and a half to check in. Long line. Only 2 clerks that seemed in no hurry. Then another wait to even be shown to my room or get my luggage. I ended up being escorted by a Time Share Representative. Ah yes, they have a time share, I mean travel club here. I was talked into a presentation with a promise of a massage. I was told it would take 30 mins and not like other presentations because it's not a time share. That was my mistake. I was hot and tired and was saying whatever would help me get to my room faster. The presentation was about 90 mins. After me saying no about 15 times, I was finally given my certificate for a massage and let go. The massage was only for a 20 min back massage. Again, my mistake for not getting clarity and assuming. That massage was heavenly though. Service was terrible. Front desk, bartenders, restaurant waiters, housekeeping. Just all bad. Slow and with noticeable attitudes. The room I was in was very outdated. For a resort to only be 5 years old and claim to be 5 star, I was highly disappointed in the crumbling shower and rusted fixtures. I normally don't require housekeeping during a stay. But this time, because there was hair all over my bathroom floor and a dead cockroach in the corner of my room, I asked housekeeping to clean my room while out. When I returned, I discovered that they only changed out my towels but did not replace any wash cloths or the floor mat. And guess what? Hair and dead cockroach was still there. I asked again for them to sweep and/mop my room. Needless to say, dead cockroach was there until I checked out. We're in Jamaica and the Jamaican food was the worst food on the resort. The steak house and hibachi food was excellent. Note that this is the adult only side but its connect to the family resort. 90% of the restaurants, activities, and entertainment are on the family side. My friends stayed in the Privilege rooms so they got butler service yet they were still unhappy with that as there were a lot of gaps with the service they were receiving. Everyone did use the spa and said that it was amazing. This was my 5th visit to Jamaica. This was the worst visit. The other resorts that I have stayed in was so much better than this one and they weren't considered 5 star. I will never recommend this resort.

Leonard y butler was amazing he made out trip special in every way with the great service he provided. Great Job.

We had an amazing time here! The staff was kind and courteous. We will definitely come back and recommend it to our friends!

I am a travel agent, and based on my experience, I cannot recommend Ocean Eden Bay to any clients or future travelers. I visited this resort for my 50th birthday celebration with a group of 25 guests, including my young adult children and my 75‑year‑old mother. In the months leading up to our stay, I worked closely with the Group Advisor, who was helpful and attentive during the planning process. I arranged special room requests, birthday decorations, and personalized surprises for several guests well over a month in advance. I had special room requests, birthday decorations and special surprises for some of my guests, including myself. Unfortunately, the service delivered upon arrival did not reflect any of that preparation. From the moment we checked in, we encountered significant issues with room assignments, missing decorations, and extremely poor butler service. I had paid for multiple birthday cakes and a special birthday dinner, yet these arrangements were mishandled or not delivered at all, turning what should have been a joyful celebration into a stressful ordeal. It was a TOTAL nightmare.. Although the group travel representative attempted to correct some of the problems, these efforts came only the day before our departure—far too late to salvage the experience. The butler service, which we paid extra for, was consistently unprofessional and unreliable. The situation became so upsetting that I was brought to tears on multiple days during what was supposed to be my milestone birthday trip. On our final day, the Head Butler approached me for feedback. I told him honestly that he would not want my review. He apologized and encouraged me to submit a detailed account so the resort could address the issues. After returning home, I took time to gather my thoughts and wrote a thorough five‑page review outlining the positive aspects (there were a few), the many negative experiences, and the truly unacceptable failures in service. Despite this, I have not received any response from the resort regarding my concerns or any attempt to resolve the issues raised. Additionally, I am still owed a refund for a cheeseboard I purchased in April for my mother’s 75th birthday—an item that was never delivered during our stay. I have been waiting nearly 30 days for reimbursement with no communication from the resort. I have emailed multiple departments and contacts at the property, yet I have received no replies, no accountability, and no resolution. I paid for services and amenities that were not provided, including upgraded customer service packages that were never fulfilled. I attempted to handle this matter privately with the resort rather than posting publicly, but their complete lack of communication has left me no choice but to share my experience here and with the Jamaican Consumer Affairs Commission. I hope this review helps future travelers make an informed decision. Please be aware of what you may encounter when booking this property