Arena Castillo Apartments

We had a great time at Hotel Arena Castillo, we travelled as a family of 4 (2 children - 7Y and 3Y). The location of the accommodation is good, it's around a 10 minute walk to the beach, there are a few restaurants nearby which are good too, across the road is the Las Vegas restaurant which we went to quite a bit as the little one is very choosy with his food. The Arena Rock restaurant is attached to the hotel too which is slightly more expensive. If you would like to go to the water park in Corralejo, this is around a 40 minute drive, and the Oasis Wildlife Park is around a 45 minute drive. You can also walk to the marina which we did, this takes around 10-15 minutes. Conveniently, there's a small supermarket (Hiper Dino) across the road which is very useful! If you like to do some mini-golf when traveling, there's a good one near the beach, around a 10-15 minute walk from accommodation. If you want a bit of evening entertainment, I'd definitely recommend Piero's which is about a 2 minute walk from the mini-golf. We stayed in a superior family room (3101) which was on the ground floor. The room was very spacious and had all the necessary amenities, however, the biggest negative with the room is storage, it was very difficult trying to organise all our clothes into the small closet. To put this into perspective, on our final day, we used room 2111 for a few hours (smaller room) and this had a sliding wardrobe which much more storage, it didn't make sense! Also, there's not a lot of space in the bathroom / en-suite to store toiletries. Whilst in 3101, the cleaners came every day and ensured that the room was freshened up and cleaned; I don't think they swept the balcony area though, and although the floors were swept inside, they weren't cleaned every day. We had a few cockroaches on the first and second night, but reported this and the cleaners treated this on the 3rd morning, and no more cockroaches came back afterwards (expected on a ground floor in the canaries)! The pool area was excellent, the splash pad for the little ones is worth a particular mention, they thoroughly enjoyed this! The entertainment team during the day were very good, plenty of activities on with 'lazy games' and activities in the pool too (there's no evening entertainment). The pool bar had a selection of food and drink available, however if I'm being critical, it could benefit from offering more for little ones. If you smoke/vape, you will need to head over to the pool bar area for this. There were 2 lifeguards during our stay, the one that was there most of the time was excellent, he was very friendly and did his job properly; however, the other one (we only seen him once, on 7th August I believe) was hopeless. He spent more time playing on his phone and heading in and out of the indoor restaurant area than supervising what was happening in the pool - if anything happened, it would likely have been the parents on the loungers that would have reacted more quickly (not great)! I wouldn't say there's loads of sun loungers, and it's a bit of a rush, you can't go in the pool until 10:00, though I think you'd be lucky to get a sun lounger after 9:00. They are comfortable too which isn't always the case elsewhere and there's plenty of umbrellas. The staff were very friendly and helpful throughout our stay, from the reception when we first arrived and checked-out, cleaners, on-site staff, entertainment, etc. €20 deposit for using the safe, and then a daily charge following this, and €10 deposit per person for pool towels (this is your own choice - you can use your own towels on the sun loungers if you want), you can take the pool towels back to reception and swap once used as many times as you need to throughout your stay. I can't think of much more to write, the hotel itself is very clean and modern! Overall, an excellent stay, I would definitely recommend this accommodation! I don't think we would return to Caleta De Fuste as a family as there's not loads to do! It's very quiet, but if that's what you prefer, this is probably one of the best accomodation options to choose!

Beautiful hotel. Rooms are spacious and well equipped. Cleaning is daily. Pool area is lovely, agree with previous comments about sun bed policy needing to be enforced, we saw people reserving and not showing up until 3/4pm. However, whilst we were there the staff were putting additional sunbeds out. There are also lots of other areas around the hotel with sunbeds if you are happy not being by the pool. Close to everything, including the the airport, ideal for families. We had a highchair, cot and baby bath provided too, which was brilliant. Only downside for us was our air conditioning broke on day 5 of 7. So the room was 26.5 degrees. We reported this and nothing was done. Luckily we could fit the cot into the bedroom so the bedroom fan kept it cooler at night for baby. We did also have ants, but these were infrequent. Overall, would recommend, great hotel and great location but air con issue really does need sorting, especially if marketing to families.

Rooms were very clean, spacious and well equipped. Bathroom was very modern & clean, towels changed every day. Short taxi ride from airport 10 mins. Staff were all very friendly & helpful. Very quiet at night no noise disturbance. Great atmosphere around the pool with the entertainment staff. Thers is a “ No reserve sunbed” policy in place but this needs to be followed through more often. Had a lovely relaxed holiday here , will definitely be back!

The rooms were exeptional, modern and spacious, cleaned everyday, the cleanliness of the the hotel was superb and the staff were all really friendly. This has been the best holiday we've ever had and will definitely be returning here

The hotel is clean and well appointed and overall enjoyed our stay. The rooms could be improved with more storage and the pool is small with not enough sun loungers (with the standard towel reserving issues). However, the pool was clean and well maintained. I would have given it five stars but we arrived late evening to find a pull out bed had not been made and they just wouldn’t help resolve this, and for six of our 11 days there was no air conditioning (a main reason we booked this hotel) which meant the room was unbearable hot!