This is our 2nd time in this hotel. Let's start with the many pros. The hotel is located in El Cotillo, a quiet and small town. The staff was mostly friendly, we loved the shower! The bed and pillows very comfortable. The pool area is calm and relaxing, no sun beds rush, the general atmosphere is relaxing and quiet. We loved the food, especially the Spanish frittata for breakfast! I had so much of that, loved it. The hotel is walking distance to 2 lovely beaches, both quiet and clean, and even if it can be windy the beaches will still be shallow and safe. If you drive around you will be amazed by the beaches surrounding the area, breathtaking landscapes, this is our favourite area of fuerteventura.
The price for the stay was very fair on our opinion. Corralejo is only a 20 mins drive, if you want to see the market or simply be in a bigger town for the day.
Beside the hotel there is a food shop, with everything you might need, and even a laundry place, very useful. The hotel is perfect for families and people looking for a quiet and not party atmosphere. We checked in earlier, which we appreciate however we would have preferred to wait and get a better room, then
However some things really need to be said
Our room was probably the loudest room in the hotel. We have been here before 2 years ago with a room facing the pool and it was peaceful and relaxing. This time we were given a room facing the street. We did request a balcony which we got, but we would rather be with no balcony then having that room. The noise is continuous and loud, there are construction works happening outside, deliveries to the shops etc, all happening on early morning . There is a bar underneath the room and you can hear the music so loud, in fairness it doesn't last long and it didn't happen every night; However if you are tired and need to sleep believe me you can't. There was a door slamming until late night and then early morning, we believe it was a fire door. The construction started very early, sometimes there were noises outside since 6 am, again either from construction, deliveries or things happening outside. I sleep with noise cancelling headphones and my partner simply didn't sleep. They were doing some painting, and so there were men literally working beside our balcony, on our last day the man was in front of our balcony like we were face to face with him, we found this very disrespectful as we were not informed that someone was going to be right on our balcony door. We understand that construction must happen however is the hotel duty to provide soundproofing rooms, and to inform the guests when something like this will take place especially if they will be right at our door. The area surrounding the hotel is basically a big construction site, and not pleasant to see; we came 2 years ago and it was already like this so we were thinking that by now everything would be OK, but it seems like it's still a mess and not really nice to look at. When we arrived our sink was blocked, and not simply blocked, there was some stuff coming out of it ( i am not not gonna describe more), it was fixed the day after, however we don't understand how the housekeeping team did not notice it when they were cleaning the room. Also the room floor was covered in hair ( from customers before us) especially behind the toilet and near the rug beside the bed. We didn't see the housekeeping using hoovers , but only a brush ( maybe they use hoovers and we didn't see it, but if they don't, better to invest in it). The restaurant area seems clean enough, however we once sat on a table beside a wall and noticed the wall was stained ( many stains) possibly from food due to the proximity with the table. There was a coffee machine in the room but no coffee, not even a single bottle of water. So the attention to details is really lacking.
For future customers, please make sure you receive a room not facing the street, make sure its quiet and request a deep cleaning. There is a bar at the pool area however the staff is not always there, so if you want a drink you might have to look for them or wait till they show up. We recommend to book directly on their website; you will get the best prices and more advantages price wise. When we left, the receptionist didn't even ask us how was our stay, just took the keys and said nothing so we decided to leave this review.
laura p2025-09-06
