Sholeo Lodges Maspalomas

Hi just back from a very chilled cycling vacation . Relaxed fresh feel to the whole place , great healthy food super friendly staff , would highly recommend . Special shout out for Honey who was always friendly and had a smile for everyone

Don't please book that real1 star rubbish hotel, don't trust reviews by bloggers and bot. I have spoiled my holiday.

Terrible hotel, please don't believe for some reviews, most written by staff members or asked by reception. Very dirty, need to updates, prepare for hiden fees after.

I am writing to provide formal feedback following my recent stay at Sholeo Lodges, raising several concerns regarding the accessibility of your accommodation and the facilities available to disabled guests. As a wheelchair user who travels regularly, I understand first-hand the importance of accessible accommodation that enables disabled people to enjoy their holidays with the same comfort, dignity, independence and freedom as other guests. I also recognise that accessibility is about far more than simply providing a room that can accommodate a wheelchair. It requires careful consideration of the practical details that determine whether a guest can use the facilities safely, access their belongings independently and enjoy their stay without unnecessary barriers. I am sharing this feedback constructively, with the intention of encouraging meaningful improvements to the experience of disabled guests at Sholeo Lodges. I believe your establishment has an opportunity to demonstrate a stronger commitment to accessibility by reviewing the facilities provided and considering how they compare with the practical needs and expectations of guests with reduced mobility. While many non-disabled guests may take certain facilities for granted, the same features can present significant challenges for wheelchair users. A bed at an unsuitable height, an inaccessible wardrobe or the absence of a shower chair can make an otherwise straightforward holiday considerably more difficult. These are not merely minor inconveniences; they can directly affect a person’s safety, independence and overall experience. I would therefore like to draw your attention to the following areas for consideration. 1. Shower chairs: An essential accessibility provision, not an optional extra For many wheelchair users and people with reduced mobility, a shower chair is an essential piece of equipment. It enables individuals to maintain personal hygiene safely, conserve energy, reduce the risk of slipping or falling, and preserve their independence and dignity. During a holiday, disabled guests should be able to expect that the fundamental facilities required to use an accessible bathroom safely have been considered as part of the room’s design and provision. Having to request or pay extra for essential equipment can create the impression that accessibility has been treated as an additional service rather than an integral part of the accommodation. Disabled people already face additional living costs associated with specialist equipment, accessible transport, personal assistance and other disability-related requirements. This is widely recognised as the disability price premium. Against that background, charging additional fees for basic accessibility equipment risks placing a further financial burden on guests who are already required to spend more simply to participate in everyday activities. Personally, I found this aspect particularly disappointing because it left me feeling that an essential element of my accessibility needs had not been adequately anticipated. Recommendation: Provide a suitable, stable and hygienic shower chair as standard in every designated accessible room, without an additional charge. The chair should be appropriate for the bathroom layout and safely installed or secured where necessary, following a suitable assessment of the equipment and the needs it is intended to meet. Guests should also be able to obtain clear information about the equipment available before booking. 2. Bed height and safe wheelchair transfers Bed height is a particularly important consideration for wheelchair users who transfer between their wheelchair and the bed, either independently or with assistance. A bed that is too high or too low can make transfers physically demanding, uncomfortable and potentially unsafe. It can increase the risk of injury, compromise independence and make it necessary for a guest to rely on assistance for an activity they might otherwise manage themselves. By comparison, accessible accommodation should take account of the fact that wheelchair users have different seating heights, transfer techniques and mobility requirements. A room may be described as accessible, but if the bed cannot be used safely and comfortably by the intended guest, its practical accessibility is reduced. Recommendation: Review the height of beds in accessible rooms and consider the range of transfer needs among wheelchair users. Where possible, provide beds at an appropriate transfer height or offer adjustable arrangements where practicable. Ensure sufficient unobstructed space alongside the bed for wheelchair positioning and assisted transfers, and make relevant bed dimensions available before booking. 3. Emergency pull cords and accessible assistance The absence of an accessible emergency pull cord or equivalent emergency call system in the bedroom is a concern that warrants particular attention. Disabled guests may require assistance following a fall, during a transfer, or if they become unwell or experience an unexpected difficulty. In these circumstances, the ability to summon help promptly can be crucial. An emergency system is only effective if a guest can reach and operate it when they need it. A call point positioned out of reach from a wheelchair, bed or fallen position may offer little practical reassurance to someone who cannot independently get up or move towards it. This is an important distinction between providing an emergency facility in principle and ensuring that it is genuinely accessible in practice. Recommendation: Conduct an assessment of emergency assistance arrangements in accessible bedrooms and bathrooms. Ensure that an appropriate call system can be operated from relevant locations, including beside the bed and, where practicable, from a fallen position. Staff should also have clear procedures for identifying and responding to emergency calls promptly. 4. Luggage tables and racks: Supporting everyday independence The height and design of luggage tables or suitcase racks may appear to be a minor detail, but they can have a significant impact on a wheelchair user’s ability to manage their belongings independently. If the surface is too high or inaccessible from a seated position, guests may struggle to place, open or retrieve items from their suitcases. This can turn a routine task into one that requires assistance from another person, potentially affecting both independence and dignity. An inclusive room design considers not only whether a wheelchair can enter and move around the room, but also whether the guest can practically use the furniture and facilities within it. Recommendation: Review the height, stability and positioning of luggage tables and racks in accessible rooms. Where appropriate, provide a lower, accessible surface with sufficient knee clearance to enable wheelchair users to approach it comfortably. An alternative arrangement should be available where the standard furniture cannot meet these requirements. 5. Wardrobe design and accessible storage Access to clothing and personal belongings is another important aspect of an independent stay. Wardrobes with high hanging rails, inaccessible shelves, difficult-to-reach handles or poorly positioned storage compartments can prevent wheelchair users from retrieving their belongings without assistance. This can be particularly frustrating when the room is intended to support independent use. The objective of accessible accommodation should be to minimise avoidable dependence on others, wherever this is reasonably practicable. Small adjustments to storage arrangements can make a meaningful difference to a guest’s experience. Recommendation: Review the design and usability of wardrobes in accessible rooms. Consider lower hanging rails, reachable shelves and accessible handles, ensuring that frequently used items can be stored and retrieved from a seated position. Where existing wardrobes cannot be adapted, provide a practical alternative that allows guests to organise and access their clothing independently. 6. Clear signage for accessible routes and pathways Clear, consistent signage is essential to help disabled guests navigate the accommodation confidently and safely. Guests need to be able to identify step-free entrances, accessible pathways, ramps, lifts, communal facilities and other relevant areas without unnecessary uncertainty. This is particularly important for visitors who are unfamiliar with the layout of the premises. A route may technically be accessible, but if guests cannot easily identify where it is or how to reach it, the benefit is diminished. Effective accessibility therefore involves both the physical environment and the information provided to help people navigate it. Recommendation: Review signage throughout the premises to ensure that accessible routes and pathways are clearly identified. Use visible, consistent and easy-to-understand signs, with appropriate contrast, legible text and recognised accessibility symbols where suitable. Ensure that information about step-free routes is available at key decision points and that guests can obtain clear directions to accessible rooms and communal facilities. 7. Accessibility information before booking I would also encourage Sholeo Lodges to review the accessibility information published on its website and third-party booking platforms. For disabled travellers, making a reservation can involve considerably more research than it does for non-disabled guests. We may need to establish whether a bathroom has suitable equipment, whether the bed is an appropriate height, whether there is sufficient space for transfers and whether essential facilities can be used independently. General descriptions such as accessible room do not always provide enough practical information for someone to determine whether the accommodation will meet their individual requirements. Clear and accurate information before booking helps guests make informed decisions, reduces the likelihood of disappointment on arrival and demonstrates that accessibility has been considered throughout the customer journey. Recommendation: Publish detailed accessibility information, including available shower equipment, bed dimensions, transfer space, emergency assistance arrangements, wardrobe accessibility and step-free routes. Where possible, include photographs and measurements, and provide a clear contact route for guests who need to discuss specific access requirements before confirming a reservation. The wider importance of accessibility and disability inclusion I would like to emphasise that accessibility should not be regarded as a favour, a luxury or a premium service offered to disabled guests. It is a fundamental consideration in delivering an inclusive hospitality experience. Disabled people travel for the same reasons as everyone else: to relax, explore, socialise, celebrate special occasions and create lasting memories. We should be able to do so without having to compromise our safety, independence or dignity because practical accessibility requirements have been overlooked. The comparison is straightforward: while a non-disabled guest may be able to use a standard bed, shower or wardrobe without difficulty, a wheelchair user may encounter substantial barriers when the same facilities have not been designed or adapted with different mobility needs in mind. What appears to be a small oversight to one person can become a significant obstacle to another. This is why accessibility needs to be considered holistically. A wheelchair-accessible entrance or bedroom is an important starting point, but it does not automatically make the entire guest experience accessible. I would strongly encourage Sholeo Lodges to undertake a wider accessibility review, ideally involving disabled people and accessibility professionals. Consulting people with lived experience can help identify barriers that may otherwise go unnoticed and ensure that improvements are practical, proportionate and responsive to guests’ actual needs. Such an approach would not only improve the experience of disabled visitors but could also strengthen your reputation as a welcoming, inclusive and forward-thinking hospitality provider. Conclusion and requested response I hope this feedback will be received in the constructive spirit in which it is intended. My purpose is not simply to highlight shortcomings, but to encourage improvements that will benefit future guests and help Sholeo Lodges deliver a more consistently accessible experience. The issues I have raised are practical considerations that can have a direct impact on the safety, comfort and independence of disabled guests. In particular, I would welcome a review of: * The provision of suitable shower chairs without additional charges. * Bed heights and sufficient space for safe wheelchair transfers. * Accessible emergency call systems in bedrooms and bathrooms. * Luggage tables and racks that can be used from a seated position. * Wardrobes and storage facilities that support independent access. * Clear signage identifying step-free routes and accessible facilities. * The availability of detailed accessibility information before booking. I would appreciate a written response confirming whether Sholeo Lodges intends to review these matters, what steps may be taken to address them, and the anticipated timescales for any planned improvements. I would particularly welcome confirmation of how the provision of essential accessibility equipment, including shower chairs, will be considered going forward. I believe that taking these steps would demonstrate a genuine commitment to disability inclusion and help ensure that disabled guests are afforded the same consideration, comfort and hospitality as every other visitor. Accessibility is not simply about enabling someone to enter a building; it is about ensuring they can use its facilities safely, participate fully and enjoy their stay with dignity and as much independence as possible. Thank you for taking the time to consider my feedback. I look forward to your response and hope that Sholeo Lodges will use these observations as an opportunity to make meaningful and lasting improvements to its accessibility provision.

Location is good, beds were tough and cleaning once every three days. Swimming pool fine with enough beds, the hotel wasn’t full though. A great lack of privacy, when you step out the door you sit next to your neighbours.