Hotel Ramla Bay Resort

Ramesh was amazing giving us very good service, and the food was delicious. We will definitely go again.

Food not good as before sorry . Quantity of quality

I am extremely disappointed with the way this hotel handled my reservation and the lack of professionalism shown throughout the situation. I originally booked our stay through Booking.com several months in advance, securing a rate that I was happy with. Unfortunately, due to a technical payment issue on Booking.com's side, the payment could not be processed. This was confirmed by Booking.com and was through no fault of my own. Following discussions involving Booking.com and the hotel, I was explicitly assured that the hotel had agreed to honour my original reservation at the same price, even if the Booking.com reservation had to be cancelled due to the payment issue. I was also told that I could simply pay the hotel directly on arrival. Despite these assurances, the hotel subsequently informed me, just three days before our arrival, that they would no longer accommodate us due to a lack of availability. This left us in an incredibly stressful position, particularly as we were travelling as a family with two young children and had very little time and not many options to choose from at this point to make alternative arrangements. What makes this situation even more unacceptable is the hotel's complete lack of communication and customer service since then. I submitted a formal written complaint explaining what had happened and giving the hotel an opportunity to address the situation. However, my complaint has been completely ignored. Despite waiting and allowing them time to respond, I have received absolutely no reply or acknowledgement. I find it astonishing that a hotel can make assurances to guests, withdraw them at the last minute and then completely ignore a formal complaint. A holiday should be something to look forward to, not something that causes unnecessary stress and anxiety before you have even arrived. This experience has completely destroyed my confidence in the hotel. The way the reservation was handled, the last-minute cancellation and the complete disregard for my complaint demonstrate a disappointing lack of professionalism and customer care. Based on my experience, I would strongly advise others to think carefully before booking this hotel. I certainly would not choose to stay here in the future.

The service and food was excellent. A thumbs up for the excellent service given by Sweda at Karamella Maltese Caffe.

Just back from Ramla Bay having booked through On The Beach. The hotel is excellent and we would definitely go back. Real mix of nationalities and cultures, both guests and staff. The hotel is massive so lots of space to find some quiet time or find a drink. The rooms are big and extremely clean. Turned every day and the bed was really comfortable. The sofa bed for the kids was a bit hard but that was their problem ;-) The service is really good whatever you are doing. Bar, restaurant, beach bar, spa, everyone is very friendly and most importantly attentive. The beach bit is not massive but we were there in October/November so not such a big deal. However, ten minutes up the road you will find a big beach. The best part though is the food. Really varied, fresh, local and global favourites. I am a coeliac and there were loads of GF options all clearly labelled. We hired a car from Malta First car hire which was delivered to the hotel. Bit expensive maybe relative to getting a cab but we went to Gozo, Mosta, Medina, Valletta at our own pace. Malta is a great country with lots of varied things to see or just chill. Would definitely recommend Ramla Bay - thank you all!