Secrets Puerto Los Cabos Golf & Spa Resort

We had a great experience overall, if i had to find somehting to complain about it would have to be that some evenings the buffet is closed for Dinner and none of the restaurants take reservations so you may have to wait up to 30 minutes to eat.

⭐⭐⭐⭐⭐ Secrets Puerto Los Cabos — Another Fantastic Stay! My wife Vanessa and I recently returned from another wonderful stay at Secrets Puerto Los Cabos. Once again, the resort exceeded our expectations! Our first-floor swim-out suite in Building 5 was fantastic, with a beautiful location and easy pool access. A special thank-you to Delmar, who took exceptional care of us at the pool cabanas, and the terrific entertainment team of Christopher, Ivan, and Axel, who brought great energy and fun to our stay. At Oceana, hostess Fernanda and our wonderful server Analy made dinner memorable. Amazingly, Analy remembered us from our visit two years ago! We also enjoyed an incredible Mexican birria prepared by the culinary team, and Chef Charlie delivered a phenomenal hibachi experience, combining delicious food with fantastic entertainment. Finally, special recognition goes to Daniel, the general manager. His attention to guests and outstanding leadership are evident throughout the resort. His team clearly respects him, and it shows in their exceptional service. Beautiful resort, fantastic food, and truly wonderful people. It’s the staff who make this place special! Thank you all for another memorable vacation. We’ll definitely be back!

This hotel literally spoiled us so much that I have a hard time ever being satisfied at any other all inclusive property. The location is fantastic, and we literally had no reason to leave the resort at any time. The food options, pool, bars, entertainment, they were all perfect. But the Staff... the staff are the real stars of the resort. Each person we met knew us, called us by name, asked about us, asked if they could do anything for us, remembered everything we asked for and basically went out of their way to ensure that we never had to ask for anything twice. Wife needed cream with her tea, and loved the bacon. Every breakfast, it was automatically cone without even having to ask. She loved a particular drink, they made it the moment we walked into the bar, before she even needed to ask. Asked the room service person to turn down the bed a certain way at night, it was done, every night without having to ask. The staff are simply amazing. Erika from check in / check out in the Preferred Club.  She went out of her way to find a way to help my wife find a spot on the painting class.  Anything we asked for, she found out for us. Karla from El Patio.  She was so helpful and kind to us during our meals.  She remembered us, even when we met her at a different restaurant.  It honestly felt like she knew us. The team from Oceana were amazing.  Jennifer, Vianey and Marlene greeted us every morning, recognized us, called us by name, knew that my wife liked cream and didn't want to sit in the sun. David from Oceana, remembered my wife's breakfast preferences.  We had him for multiple mornings and he always greeted us like he knew us.  We didn't even have to tell him what my wife liked, he knew and got things for us even though my wife forgot to order it. Analy from Oceana.  We also had her when Oceana and Portofino were moved to Market Cafe due to rain.  Again, she recognized us, welcomed us, knew who we were.  And two days later when we were at El Patio, she recognized us and treated us like we were regulars. Francisco from El Patio.  So friendly, warm and helpful.  Someone who truly loves his job.  I watched him cleaning up a table after the guests left, and he was genuinely smiling while he was working, even though no one was looking at him or nearby.   Ricardo from Oceana, was so amazing to us as well.  We used Oceana more than other restaurants and everyone there was just amazing. Guadeloupe from the Preferred Club bar.  So understanding and knowledgeable.  She went out of her way to find a drink that my wife (who doesnt drink alcohol) would love and made it PERFECTLY every time.  My wife wants to come back and would do a Preferred Club again just for this one reason. The entertainment team were SPECTACTULAR.  Miguel, Susana, Christopher, Axel and Fernando.  We met them the first day when we wanted to inquire about painting, and from then on, its like they knew us.  Called us by name, greeted us every time we saw them, asked if everything is ok, included us in the entertainment at the pool, at the Day of the Dead celebrations, on the grounds, evening classes, even at the Desires nightclub.  I kept wondering if they ever went home or if they loved their jobs so much that they just stayed at the hotel all the time.  They were amazing and a highlight of the stay.

My wife and I went to Secrets for our seventh time. We love this place. Every morning we took yoga on a deck overlooking the ocean an crashing waves. Patty was the instructor and did a fantastic job. We had breakfast every day at the Market Cafe. Our favorite servers there were Candido the bandito and Lionel. We hit the gym every day and were greeted by Elda and her beautiful smile. Afternoons were spent under a palapa with a gorgeous view of the ocean. Our server,Erick, remembered our names and beverage of choice. It was nice to see Christian, Marco, Salvador and Anthony(also known as Marco Rubio). They are a great team. Alejandro at El Patio was exceptional as a server. Alex and Anna at Oceania were a delight and so funny. Finally, the entertainment team of Fernando, Ivan and Miguel (Mike) are so engaging , hilariously funny and so professional. These guys are rising stars and have a bright future ahead of the. See everyone in May. Larry aka Lorenzo.

We were really disappointed with how our special week was not up to par. Secrets is a big name and me and my wife were looking forward to staying at Secrets but it kept getting worse after each day. It was my wife’s 30th birthday and we wanted to make it special and chose this place but we were really disappointed with some of the services especially by the amstar company for bookings. We booked a luxury sailing through them from the property and the sailing was a disaster. There is no single photo of me and my wife together on the yacht because apparently the staff are not allowed to click our picture and the ones they took were horrible. Nothing was done when we complained about it in the hotel. For the birthday, we were sent the bday amenity on last day of our stay and the cake was a small piece of brownie. Like really? Overall it didn’t seem a special stay as we were hoping and had higher hopes.