Hilton Cancun, an All-Inclusive Resort

Ivan was great experience from start to finish amazing. Eddie at entry to Humberto jhonathan lounge enrique at checkin dinner Alex and Gradluoa

Hilton Cancun All Inclusive is a beautiful resort. The staff were amazing. All the good was very good! The air-conditioner in this resort and in the rooms is the absolute best that we have experienced in 40 trips to tropical destinations. The beds are comfy and the massage next door was outstanding. The yoga classes and the HIIT exercise classes were so much fun. The resort offers tons of exercise classes and activities. The ice cream shop is fun. The water refill stations were an added bonus! Staff were always friendly and hardworking!

Excellent option for families with small children. Lots of entertainment and great amenities. I would like to give a shout out to the Kids Club and their staff (Arge, Nath,Dixie, Rubi, Gris, Eli) who were amazing to my 5 year old daughter. She loved going to the kids club and never wanted to leave. I highly recommend this resort. I’d definitely go back in a heartbeat

Best vacation ever went with my sisters we had a great time.German waited on us two times both times he was attentive, friendly while giving great service at Auma steakhouse.

Hilton Cancun was an amazing experience for our family. We looked at hotels for a while and ended up here at the last minute after we left our first resort due to not liking the food and the rooms, so we are definitely picky when it comes to quality. Hilton was a great choice and you get so much quality for the room rate! We visited with our one year old daughter and loved it. The room was absolutely beautiful, the decor, clean modern look was very new and updated compared to most Cancun hotels . Let’s start with the food! We were very happy with the food from the buffets to the restaurants and the drinks were absolutely delicious. The steakhouse was our favorite restaurant, the quality of the food was top notch and service was impeccable . The fish tacos at lunch were our favorite. The kids club was also really nice but our daughter was too young to stay but she still got to visit during family hours and enjoyed it. The hotel property itself it has one of the most beautiful lobbies I’ve seen and the rest of the hotel matched that. It’s not a huge resort but big enough to walk to everything from your room. The restaurants are all accessible inside the hotel, I think there are just 4. The workout facilities are also very nice and they have some great classes available. Things that could be better, the pool gets very crowded and if you don’t put a towel down early you won’t get a seat. I don’t like that because some people are gone all day from their seat and it’s really frustrating. Reserving a restaurant also was very frustrating. We had to hustle to get downstairs at 8 am to meet with concierge to book a reservation and they never were clear on how this works when I checked in because I kept getting different answers. The day time activities we’re great but it was always hard to find out what was going on in the evenings, we were so frustrated we ate dinner in the buffet but then had no idea there was a whole Mexican themed dinner with music set up in the ballroom, therefore we were too full to eat again. It would be nice knowing that. I’d also say this resort is big enough to maybe need 2 more restaurants so they don’t get booked up so much. People complained about the beach on reviews but this resort was so great I didn’t miss it. You won’t be disappointed if you book this stay!! We will definitely be back!!