Hilton Tulum Riviera Maya All-Inclusive Resort

Musím uznat, že jsme byli pobytem v hotelu mile překvapeni. Neměli jsme od plážového Hiltonu v Mexiku vysoké očekávání a byli jsme proto překvapeni. Pokoj byl v budově 5 s výhledem do zeleně, tedy na opačnou stranu než je moře. Byl čistý a prostorný a celkově i příjemně světlý. Chyběla nám tam ruční sprcha a toaleta nebyla moc komfortní z důvodu netěsnících a skleněných dveří. Minibar v ceně denně doplňován o nealko a piva. Na recepci to bylo poměrně daleko, ale nám chůze nevadila. Navíc šlo využít neustále pendlující shuttle. Pláž byla dlouhá, ale vstup do moře byl pouze na velice malém úseku u hlavní budovy. Hotel byl poměrně prázdný a tak bylo na pláži vždy dostatek volných míst. Moře zde bylo čisté ale ve zbytku zátoky bylo velké množství řas, které někdy silně zapáchalo, za což hotel ale nemůže neboť je to něco s čím se potýká celá Karibská oblast. Bazénů bylo v hotelu celkem 9. Někdy jsme tam byli úplně sami. Servis byl super. Nosili drinky až na lehátka. Voda vždy čistá a příjemně osvěžující s teplotou lehce nad 30C. U každého bazénu byla také vířivka podstatně teplejší. Strava byla velice nekonzistentní a byla asi nejslabším místem v hotelu. Nešlo o to, že by nebyla dobrá, ale bylo za nás velice zvláštně rozvržena a nekonzistentní. Některý den byla hlavní restaurace VELA North otevřena jak na snídaně, tak obědy i večeře. Zde bylo jídlo výborné. Velký výběr a kvalitní suroviny během všech jídel. Možná bych ocenil více klasických Mexických jídel, ale i těch tam pár bylo. Bohužel dny kdy byla otevřená restaurace na opačné straně hotelu VELA South, byla situace rozdílná. Vnitřní část restaurace s jídlem byla opravdu miniaturní a tudíž i sortiment byl snížen. Navíc uvnitř bylo velké teplo. Sezení venku bylo super, to mi naopak chybělo zase u North. Kombinací těchto dvou by vznikla ideální restaurace. Ala carte restaurace byly také otevřeny dle otevírací doby, která byla různá každý den. Nejlepší za nás byla nečekaně ta Italská. Mexická byla naopak největším zklamáním, což nás mrzí, neboť jsme se na ni těšili nejvíce. Za nás postrádala autentická Mexická jídla a nějaký nápad. Všechny restaurace byly ale velice pěkné. Co nás ale mrzelo nejvíce bylo, že v celém resortu nabízí a jedno a to stejné nápojové menu, kde bylo asi 15 coctailů a to včetně hlavního lobby baru. Nerozumíme, proč například v každé ala carte restauraci neměli toto menu tematicky zaměřené na danou kuchyni. Zároveň na baru bylo obrovské množství alkoholu a různých druhů nápojů, kdy vám barman připravil v podstatě jakýkoli drink, na který jste si vzpomněli - my si ale na žádný nevzpomněli, neboť si dáme 1 maximálně 2 drinky za den a to většinou ještě právě během večeře nebo v lobby baru. Určitě bychom uvítali plnohodnotné a rozsáhlejší menu alespoň právě v lobby, i kdyby jen online, ale s plným rozsahem nabízených nápojů. Zároveň v kavárně u recepce například 3 poslední dny úplně chyběla coca cola zero, kdy jsme se chodili minimálně 2x denně ptát, neboť z postmixu nabízena na barech nám nevyhovovala. Bohužel nedošlo k jejímu doplnění až do našeho odjezdu. Doufám, že nyní je již k dispozici :). Kdybychom celý pobyt měli zhodnotit, tak v případě že by byla výhodná nabídka, klidně bychom se vrátili z důvodu čitého hotelu a velkého množství bazénu včetně jednoho pouze pro dospělé což jsme ale nevyužili, neboť hotel byl prázdný a také právě z důvodu méně lidí. Nevrátili bychom se ale v případě plné ceny a to z důvodu kuchyně a “omezené” nabídce nápojů, která v podstatě omezená není, ale není dobře prezentována. Stejně tak jídlo na pokoj nebylo nikterak prezentováno. V takovém případě bychom volili raději hotel v resortu Grand Palladium nebo některý hotel ze sítě Riu nebo Dreams/Secrets.

We had a wonderful experience at the resort! From the moment we arrived, everyone was so welcoming, friendly, and attentive. What truly made our stay special was the incredible staff and the positive energy throughout the resort. A special thank you to the entertainment team, especially Monica, Gio, Jesús, and Alex! They were so kind, fun, and engaging, and they really made our experience memorable. Their enthusiasm and warmth made us feel welcome and added so much to our stay. I also want to recognize all the other wonderful employees, including the staff at the buffet, restaurants, and throughout the resort. Everyone was friendly, helpful, and always willing to make sure we had a great experience. Their hard work and genuine hospitality really made a difference. Overall, it was a fantastic experience, and we are so grateful to everyone who helped make our stay so enjoyable. We would absolutely recommend this resort to anyone looking for a relaxing, fun, and welcoming vacation! Five stars all around. Thank you for such a memorable stay! ⭐⭐⭐⭐⭐

An exceptional stay from start to finish! Our October 18–25 getaway at the Hilton Tulum Riviera Maya All-Inclusive Resort reminded us why we love the Hilton brand. They never disappoint when it comes to their trademark cozy bedding, premium nightly entertainment, and a cruise-ship-level lineup of gym and pool activities. A major highlight for me was the morning fitness program. We enjoyed daily morning yoga right at the outdoor stage by the beach, which easily transitioned to the indoor fitness center on rainy days. We were incredibly fortunate to practice with Mika Rodriguez from Ora Sanctuary based in Ohio. Having a high-level yoga instructor who is also certified in Physical Therapy from Argentina made a massive difference—the instruction was truly elite. The dining program at this resort is spectacular, but Noriku was the ultimate standout. We loved it so much we went twice! Our fantastic waiter, Alex, provided us with a memorable, top-tier foodie experience. The soft-shell crab, dragon roll sushi, Vietnamese salad, and Poke salad were absolutely deliciously authentic and worth every single calorie of the trip. Beyond Asian cuisine, we highly recommend La Luce for incredible Italian dishes and Auma steakhouse. The manager at Auma, David, is remarkably attentive to detail and runs a very high-level team that makes you feel valued. Fortunately, the Hilton provides ongoing gym and wellness activities to help decrease the guilt of indulging! Above all, what makes this resort so magical is the soul of the destination. The local Mayan staff and the people of Tulum are genuinely the warmest people, always greeting you with a smile straight from the heart. During our 5 days stay, we can tell if the staff is Mayan and local people of Tulum . They are memorable for their diligence with their work and providing service from their hearts :Maria , Barista at Azulinda Marinella and Eric at Lobby Bar , Alberto and The attentive Manager at Vela Norte and Daniella , host at Vela Sur and all the staff at the Churroreria -Churros, fruit shake and Ice cream by the beach with wonderful service. Lastly, but not the least was the first impression team who welcomed us ! Nadia at registration was our first point of contact and she distinctly set the tone of WOW experience for us ! Nadia made all the time effort to ensure that we obtain a room that accommodated my spouse accessibility needs .She even took the time to transition us to Concierge with Abigail , who seamlessly scheduled our preferred restaurants at our preferred time. We cannot wait to return! Hasta Pronto !

Rooms were great, staff was great, food was very good. Despite their strong and continued efforts, bad smell from the seaweed. Multiple areas of the resort unusable due to construction, despite the fact that the resort is only a few years old. With all of the above, did not thing it was worth the cost.

I honestly cannot recommend this resort enough. From the moment I arrived, I was royally looked after. The resort itself is beautiful, immaculately maintained and clean, with fantastic food venues, excellent facilities and an outstanding level of hospitality. However, the biggest standout for me was undoubtedly the staff. They truly made my stay unforgettable. A very special mention must go to the entertainment team, Jesus, Christian and Erick. They all constantly stepped out of their way to check in and make sure that I was okay and enjoying my holiday! These three were absolutely amazing! Their energy, friendliness and enthusiasm were infectious, and they went above and beyond to make sure everyone was having a great time. There was always something happening, and even when the weather wasn’t on our side, they did a brilliant job of keeping everyone entertained and making sure the atmosphere remained lively. They are a real credit to the resort! I’d also like to recognise Rio, the Restaurant Manager at Noriku, and Gloria, the Front Office Manager, for making me feel so welcome and well looked after. A huge thank you to all the poolside waiters, especially Marbella and Ivan, who were fantastic throughout my stay. Their attentiveness and friendly service made relaxing by the pool even better. Pedro from Concierge, as well as Alex and Andrea, also deserve a special mention for their wonderful hospitality. When it comes to dining, all the food venues were excellent, but my two favourites were Noriku and La Luce, with Noriku taking the top spot! The food, service and overall experience there were exceptional. Seasalt was another highlight, particularly for lunch, which was delicious. Breakfast also deserves a mention, with an incredible variety of options and a standout smoothie station. No matter what time of day, there was always somewhere to find great food or grab a drink. One of the things I particularly appreciated was the inclusive room service, such a fantastic touch that really adds to the overall experience. The pool towels were refreshed daily, and the resort was consistently clean and well maintained. Getting around was also incredibly easy, with complimentary transport between the rooms and lobby arriving approximately every 10 minutes. There are lots of iguanas that roam around the resort but these are harmless! Also the gardens around the resort are beautiful! There is also free snorkeling at the beach which we didn’t realize until the end of our trip! Also the gym is 24 hours! The photographers around the resort are a lovely touch, capturing special moments throughout your holiday without you having to worry about taking the pictures yourself. The only thing I’d say is that the packages can feel a little overpriced? If they were cheaper I’d definitely have bought them! I think it was $20 for one picture. Overall, this resort delivers on so many levels: beautiful surroundings, excellent food, fantastic facilities and thoughtful little touches that make your stay feel special. But above everything else, it’s the people who make this place what it is. Every member of the team I encountered contributed to such a positive experience, and I left feeling genuinely looked after. A massive thank you to everyone mentioned above, and to the wider team working behind the scenes. You should all be incredibly proud of the experience you provide. I would absolutely return and wouldn’t hesitate to recommend this resort to anyone looking for a fantastic holiday!