Hilton Tulum Riviera Maya All-Inclusive Resort

Musím uznat, že jsme byli pobytem v hotelu mile překvapeni. Neměli jsme od plážového Hiltonu v Mexiku vysoké očekávání a byli jsme proto překvapeni. Pokoj byl v budově 5 s výhledem do zeleně, tedy na opačnou stranu než je moře. Byl čistý a prostorný a celkově i příjemně světlý. Chyběla nám tam ruční sprcha a toaleta nebyla moc komfortní z důvodu netěsnících a skleněných dveří. Minibar v ceně denně doplňován o nealko a piva. Na recepci to bylo poměrně daleko, ale nám chůze nevadila. Navíc šlo využít neustále pendlující shuttle. Pláž byla dlouhá, ale vstup do moře byl pouze na velice malém úseku u hlavní budovy. Hotel byl poměrně prázdný a tak bylo na pláži vždy dostatek volných míst. Moře zde bylo čisté ale ve zbytku zátoky bylo velké množství řas, které někdy silně zapáchalo, za což hotel ale nemůže neboť je to něco s čím se potýká celá Karibská oblast. Bazénů bylo v hotelu celkem 9. Někdy jsme tam byli úplně sami. Servis byl super. Nosili drinky až na lehátka. Voda vždy čistá a příjemně osvěžující s teplotou lehce nad 30C. U každého bazénu byla také vířivka podstatně teplejší. Strava byla velice nekonzistentní a byla asi nejslabším místem v hotelu. Nešlo o to, že by nebyla dobrá, ale bylo za nás velice zvláštně rozvržena a nekonzistentní. Některý den byla hlavní restaurace VELA North otevřena jak na snídaně, tak obědy i večeře. Zde bylo jídlo výborné. Velký výběr a kvalitní suroviny během všech jídel. Možná bych ocenil více klasických Mexických jídel, ale i těch tam pár bylo. Bohužel dny kdy byla otevřená restaurace na opačné straně hotelu VELA South, byla situace rozdílná. Vnitřní část restaurace s jídlem byla opravdu miniaturní a tudíž i sortiment byl snížen. Navíc uvnitř bylo velké teplo. Sezení venku bylo super, to mi naopak chybělo zase u North. Kombinací těchto dvou by vznikla ideální restaurace. Ala carte restaurace byly také otevřeny dle otevírací doby, která byla různá každý den. Nejlepší za nás byla nečekaně ta Italská. Mexická byla naopak největším zklamáním, což nás mrzí, neboť jsme se na ni těšili nejvíce. Za nás postrádala autentická Mexická jídla a nějaký nápad. Všechny restaurace byly ale velice pěkné. Co nás ale mrzelo nejvíce bylo, že v celém resortu nabízí a jedno a to stejné nápojové menu, kde bylo asi 15 coctailů a to včetně hlavního lobby baru. Nerozumíme, proč například v každé ala carte restauraci neměli toto menu tematicky zaměřené na danou kuchyni. Zároveň na baru bylo obrovské množství alkoholu a různých druhů nápojů, kdy vám barman připravil v podstatě jakýkoli drink, na který jste si vzpomněli - my si ale na žádný nevzpomněli, neboť si dáme 1 maximálně 2 drinky za den a to většinou ještě právě během večeře nebo v lobby baru. Určitě bychom uvítali plnohodnotné a rozsáhlejší menu alespoň právě v lobby, i kdyby jen online, ale s plným rozsahem nabízených nápojů. Zároveň v kavárně u recepce například 3 poslední dny úplně chyběla coca cola zero, kdy jsme se chodili minimálně 2x denně ptát, neboť z postmixu nabízena na barech nám nevyhovovala. Bohužel nedošlo k jejímu doplnění až do našeho odjezdu. Doufám, že nyní je již k dispozici :). Kdybychom celý pobyt měli zhodnotit, tak v případě že by byla výhodná nabídka, klidně bychom se vrátili z důvodu čitého hotelu a velkého množství bazénu včetně jednoho pouze pro dospělé což jsme ale nevyužili, neboť hotel byl prázdný a také právě z důvodu méně lidí. Nevrátili bychom se ale v případě plné ceny a to z důvodu kuchyně a “omezené” nabídce nápojů, která v podstatě omezená není, ale není dobře prezentována. Stejně tak jídlo na pokoj nebylo nikterak prezentováno. V takovém případě bychom volili raději hotel v resortu Grand Palladium nebo některý hotel ze sítě Riu nebo Dreams/Secrets.

For a resort that promotes an entire section dedicated to families and children, Hilton Tulum really falls short when it comes to accommodating young kids. One of our biggest frustrations has been the lack of kid-friendly food options and the inconvenient dining hours. The buffet is only available for breakfast, and the earliest dinner reservations are at 6 PM, which is quite late for families with young children. Even then, the restaurants offer very limited children’s options, sometimes only one item on the menu. It makes something as simple as feeding your kids unnecessarily difficult. The children’s amenities have also been disappointing. The outdoor playground is closed for maintenance, and the Kids Corner only allows children ages 4 and up to participate, leaving very little for younger children to enjoy. When a resort specifically markets itself as family-friendly, you expect more thought to be put into the needs and routines of families with young children. Earlier dining options, more variety on children’s menus, and activities accessible to younger kids would make a huge difference. Overall, the resort has been disappointing from a family perspective. For a property that puts so much emphasis on catering to families, the actual experience doesn’t live up to what’s advertised.

The Hilton Riviera Maya Tulum is by all means one of the best places we have stayed. My husband and I chose this resort for our honeymoon, and we were welcomed and celebrated like family everywhere we went. The incredible service starts as soon as you pull onto the property - you are welcomed with smiling faces who take your bags to your room and hand you yummy margaritas. Our dining experience at every restaurant was no different. The food was wonderful and the service was exceptional. We even did the omakase experience which was phenomenal! The spa is gorgeous and so are the pools - so much to do just on the property! Overall, this was such a beautiful place to spend our honeymoon and we will absolutely be back!

My wife and I recently had the opportunity to stay at Hilton Tulum Riviera Maya through the Fitness Vacation Exchange program, and overall, we had a wonderful experience. One of the first things we noticed during our stay was that the resort was operating at relatively low occupancy. At times, the property felt almost empty. While that created a quieter atmosphere than we might normally expect from a large all-inclusive resort, it also resulted in an incredible level of personalized attention. The staff consistently went above and beyond, and the service became one of the biggest highlights of our entire trip. There were several team members who stood out and deserve special recognition. Luis and Alex at Noriku were fantastic. They were welcoming, attentive, personable, and helped make our experiences at the restaurant some of the most enjoyable meals of the trip. Their service felt personal rather than transactional, and we genuinely looked forward to seeing them. David at La Luce was another standout. His hospitality and attention throughout our meals made a noticeable difference in our experience. He made us feel taken care of and helped create the type of service experience you hope for when staying at a Hilton resort. We also had a great experience with Ernesto and Fernando from the photography team. They were friendly, engaging, and took some amazing photos of us all throughout the week. we left with a handful of the best. The entertainment team — Christian, Monica, Hilario and others — deserves special recognition as well. With the resort being so quiet, creating energy and engaging guests could have been difficult, but they continued to bring great attitudes and enthusiasm. They made an effort to interact with us personally and got us prepared for fitness classes each and every day. Our breakfast crew was consistently excellent. Breakfast became one of our favorite parts of the day because of how attentive service and the best quality, customizable food options. By the end of the stay, it felt less like simply walking into a restaurant and more like walking into our own kitchen. Lucy at the coffee shop also deserves recognition. She was wonderful throughout the week and was another example of the warm, friendly service we experienced across the property. Across the resort, the staff demonstrated genuine hospitality. With lower occupancy, it would have been easy for the property to feel disconnected or for employees to simply go through the motions. We experienced the opposite. People took the time to talk with us, remember us, and make sure we were enjoying ourselves. The food was probably the area where our experience was more mixed. Overall, we would describe the food as average for an all-inclusive resort. There were certainly meals and individual dishes that we enjoyed, but the culinary experience itself was not the primary reason we would return. That said, after the first couple of days, we learned how to navigate the different restaurants and menus and found some great options. Because health and fitness are such a large part of our lifestyle, we generally look for meals centered around quality protein, vegetables, fruit, and relatively simple ingredients. Once we became familiar with the restaurants, we were able to put together meals that worked very well for us. Breakfast in particular made it easy to start the day with eggs, protein, fruit, and other healthier options. The food may not have been the strongest component of the resort, but the service surrounding the dining experiences often elevated the meals themselves. The Hilton Tulum Riviera Maya is a beautiful property. The grounds are expansive, the pools and common areas are well maintained, and there are plenty of areas where guests can relax. The rooms are average and the beds are moderately comfortable. We spent TWO full days at the Conrad spa, they were running deals on massages so we could not pass. The spa is one of the best we have experienced all around the world. Beautiful Design, great accommodations. Amazing staff, great service and high quality masseuses. Highly Recommend!!!

Amazing resort. Very clean and very organized. Service is phenomenal. Our favorite restaurant was Noriku. Our waiter was Luis and he was amazing. Attentive, fast and thorough with explanations of the menu. Highly recommend this resort. We will be back!