Royalton Riviera Cancun

Excellent week at the Royalton with our toddler. We particularly enjoyed the variety in pools & themed reasturants. The Caribbean reasturant stood out with exceptional service from Abi, table side mixologist & great food quality. All other reasturants we attended surpassed our wants and needs as well. Our room and butler service was 10/10 & the other amenities such as the gym and coffee bar were very good. Will be coming back.

Amazing holiday staff were great Mariano the bar staff is very friendly and fantastic with kids. He always made our little boy smile everyday. Nothing was ever to much for him.

Beware of the PRIME presentation. Don’t fall into the trap for a free massage!

Our stay at Royalton Riviera Cancun was truly exceptional, and the level of service throughout the resort made our experience even more memorable. From the beautiful facilities to the attention to detail, the Diamond service really made us feel valued and well taken care of. A special mention goes to the gym team, especially Edgar. Edgar was incredibly friendly, professional, and attentive. His positive attitude and willingness to help made every visit to the gym a pleasure. He is a great example of the excellent staff at the resort. The room cleaning team also deserves recognition. Our room was consistently cleaned on time and with great attention to detail. Everything was always fresh, organized, and exactly as we expected. Their reliability and attentiveness did not go unnoticed. Our Butlers, Enrique and Gabby, were absolutely fantastic. They went above and beyond to make sure we had everything we needed. Their professionalism, kindness, and personal attention made a real difference to our stay. They truly understood what excellent service means. We would also like to recognize the Diamond Pool Manager and the entire Diamond pool team. The service around the pool was outstanding, and the staff consistently made sure that guests were comfortable, looked after, and enjoying their time. The attention to detail and personalized service really stood out. Overall, the Diamond service was the highlight of our stay. Everyone we encountered was welcoming, attentive, and professional. It is clear that the staff genuinely care about creating a great experience for their guests. A very special thank you to Edgar, Enrique, Gabby, the room cleaning team, the Diamond Pool Manager, and the entire Diamond service team for making our vacation so enjoyable and memorable. We would absolutely return to Royalton Riviera Cancun and highly recommend it to anyone looking for a relaxing vacation with outstanding service. ⭐⭐⭐⭐⭐

Fab time all staff excellent. Jose in the hideaway bar made us very welcome. Ruby and team brilliant