Secrets Tulum Resort & Beach Club

The resort regarding the pools, hot tubs, bars seating, cabana’s and overall cleanliness is great and had no problem with it. Always found a cabana at one of the pools. Towels are easy to get in the little trunks they have. Lots of washrooms around the place when at the pools. Always clean. Room was always clean and again in great condition. Food overall was probably 7 out of 10. Breakfast not bad but definitely missing a few touches like a crepe station. Lunch at same place was okay. The French restaurant for me was the best. The food and dessert was great. Crème brûlée, profiteroles, duck confit and lamb were on point. Taqueria was good in the evening and not bad during the day for pool food. Italian wasn’t great. The bread and cheese was good. Overall too Much salt in the pastas. Pizza was good though. The evening events were great like the casino night, Mexican night and the singers. The Asian restaurant Jasmine was not a hit for me at all but was always busy so others must’ve liked it. The steak place was nice. The beach club restaurant I thought wasn’t good at all. The beach was nice. Overall the staff was fantastic for us and didn’t have any problem at all. It does take about 15/20 minutes to get to the beach club from resort which they have an open bus to take you there. Very consistent with timing. Get to the bus promptly when leaving the beach to go to resort as if it’s too many people you’ll have to wait. First come First serve basis. I preferred when they had all the events on the rooftop in the evenings as one night they had something by the main pool which is sanded so after showering for the evening I hated getting sand all over my feet again. All the pools are surrounded by sand which has some positives and negatives. So expect lots of sand in the pools. Overall we loved the pools and resort. Food was okayish but some definitely better than others. I liked how the buildings were round so it takes about a day to figure out the best pools, how to get to places quickly and which way is easier. The BBQ on the rooftop was fantastic but expect to get smoky with your clothes.

Good location with access to downtown Tulum. Beautiful room & good access to pools. However, food was massively underwhelming. Breakfast buffet decent but no great options for dinner. Housekeeping very slow & things went missing from the room with no solution. AC difficult to manage. Nice to have 24/7 room service but very minimal options. No good coffee.

We spent 4 days at the resort and it was our first time in a Secrets Resort and in Tulum. Overall we had a great stay. Would we come back to the same hotel? Probably not. To clarify, as I had been reading a lot about theft, we had money in the room, passports, an Ipad and a laptop and nothing happened. The pros: - The Preferred Club rate, which we didn’t know we had through booking on Expedia until we got there, is a great add-on: their pool is gorgeous, much calmer than the other ones and The Grotto has nice food throughout the day. The a la carte breakfast at Jasmine is not as good as the main buffet though - Rooms are huge, at least for European standards, very spacious, clean and modern. The bath tub on the balcony is a lovely addition. Nespresso machine is a huge plus. - Main breakfast buffet was rich, and most food was tasty. Some nice traditional Mexican options too - Best margaritas & mezcalitas are at Jasmine. The sushi is good too. - The overall service is great! The staff is very attentive, and polite, always asking if we needed anything. There was a lot of concierge staff to help with any questions we had - The beach club, Casa Zamna, is beautiful. Perfect for relaxing on the beach, don’t skip it - Security: getting in and out of the hotel is heavily controlled so we felt safe throughout our stay as we were here when the incidents in Jalisco and Quintana Roo happened - The resort is LGBTQIA+ friendly: great to see so many couples, and the staff was very discreet and attentive to everyone. The cons: - if you want to be close to the beach, the resort is not for you. There is a shuttle to the beach but it takes 20min to get there, and it is not as frequent. - The main pools can get a bit loud/rowdy in the afternoon, there are a lot of activities taking place. - The food overall was ok/good but not exceptional, definitely not a foodie’s destination. The worst we had was at Casa Zamna. - The resort only serves coffee at their coffee shop which is far from all pools. It’s always busy, especially in the mornings - Bluewater grill has a “dress code”. They made us go change but when we came back lots of men were in shorts and t shirts and seemed pretty casual. The hostess was pretty rude about it too. - The taxis: the hotel staff will push you to get one of the Tulum taxis which are very expensive. We paid $700 one-way to Zona Hotelera. On the way back we booked a taxi via the app InDrive and paid $100. Use the apps and don’t let concierge fool you! - You cannot get pool service before 11am. - VIP Services: the worst experience of the trip. We were approached by this woman saying she was part of VIP services. She gave us coupons worth $200 for our stay to spend at the spa or for dinner & offered us a brunch to “discover their sister property”, Secrets Akumal and become Hyatt members. Unaware of the exact run of show, we accepted the offer and were driven to Secrets Akumal where said brunch ended up being an intense sales pitch for the Hyatt Unlimited Vacation Club, a $100K membership program - read about it online if you are unfamiliar, it has a pretty bad reputation. This took 2h to get out of, with different sales people trying to sell you a membership until we had to firmly say “no thanks” and demand a taxi to bring us back. Don’t be fooled by the free brunch; it was only the hotel’s breakfast which you can have in your own resort anyway…. So, overall, we had a really good stay, but not excellent enough to make us come back.

We just returned from a week at this resort and had a wonderful stay overall. For context, we have stayed at 75+ all-inclusive resorts, many of those adults-only, including four other Secrets properties. We traveled with another couples, all of us in our early 50s. Transfer We used Cancún Valet for our airport transportation, which we typically use when traveling to the area. The transfer from Cancún Airport took about 90 minutes, $295 r/t for 8 couples. Check-In When we arrived we were initially taken to the Preferred Club lounge upstairs even though we were not booked in that category, so we had to return to the main lobby to complete check-in. It was a small mix-up and not a big deal. Room We booked Junior King Swim-Up rooms in Building 2. The room was spacious, the bed was very comfortable, and it had everything we needed for the week. Our group of 8 was assigned Liz and Louis as our concierge. They created a group chat on Whats App. Amazing If you need anything, simply message your concierge through the app. We requested extra hangers and different pillows and they were delivered quickly. We had asked for rooms beside each other with afternoon sun, and the resort accommodated our request perfectly. The only minor downside was the lighting. The room and bathroom are fairly dark, which made getting ready a bit challenging if you prefer bright lighting for makeup. There is a lighted makeup mirror, which helps. Food Breakfast at the buffet was plentiful and very good each morning. For dinner our favorite restaurants were Bordeaux, Jasmine, and Bluewater Grill. Portofino was probably our least favorite, though that may come down to personal taste. We also ordered room service through the Hyatt app several times, which was excellent. The food arrived quickly and there were plenty of options. Portion sizes were similar to what you would expect at a fine dining restaurant at home. Service This is where the resort truly stands out. The service was excellent throughout the property. Again our concierges, Liz and Louis, were fantastic. They split the day between morning and evening shifts and were always super quick to respond when we needed anything. During our stay we needed to arrange a doctor consultation through the resort. The process was very easy and the doctor arrived quickly to our room, which was very convenient. Activities There were plenty of activities during the week if you wanted to participate. The silent disco was a lot of fun and definitely a highlight of the evenings. The resort also never felt overly crowded during our stay, which made it easy to find space at the pool and enjoy the restaurants without long waits. Beach Club This was our first time staying at a non-beachfront resort. The shuttle to the beach club takes about 20 minutes. We went there most days. If you want shade, it’s best to take an early shuttle because shaded spots fill up quickly. Food service at the beach club starts at noon, so we recommend having breakfast at the main resort before heading over. Resort Layout We found the resort layout fun to explore. The rooftop areas were a highlight, offering great views and relaxing spaces around the property. Tips for Future Guests Request rooms with afternoon sun if you prefer warmer swim-up pools. Use the concierge through the app for requests like pillows, hangers, or anything you need. Take the early shuttle to the beach club if you want a shaded spot. Have breakfast before heading to the beach since food service there starts at noon. Don’t miss the silent disco—it’s always a fun night. Pros Outstanding service throughout the resort Spacious swim-up rooms Very good breakfast and several strong dinner restaurants Relaxing atmosphere with beautiful rooftop areas Cons Rooms can feel a bit dark, especially when getting ready Beach club requires a 20-minute shuttle ride Shade at the beach club can fill up quickly Bottom Line If you’re looking for a relaxing adults-oriented resort with excellent service, good food, and a unique layout—and don’t mind taking a shuttle to the beach—this is a great option. Service: 10/10 | Food: 8.5/10 | Rooms: 8/10 | Overall experience: 9/10

The resort was beautiful, staff super friendly and helpful. They took care of everything to make my husband's 40th birthday very special. This was an amazing experience.