Hotel Villa Park MED SPA

As TripAdvisor would not allow my husband to follow up on his very recent Villa Park review, here I go... In short, mistakes happen, but what really matters is hotel's response, and it was just outstanding. By all means, stay at the Villa Park hitel and you will really enjoy it!!

First impression of Villa Park Med&Spa in Ciechocinek: 1. We booked a room a few months ago. Unknowingly to us, it was on a seconf floor, not good for us due to my husband's recent foot injury. 2. So, we called the front desk and requested a ground floor one. We got that resolved, but the key they would not deliver to us, so we had to drive there to pick it up. 3. When we got to a new room/villa, noticed that a new room's "key packet" did not include a "BATHROBE AND TOWEL CARD" and a parking card. So, you guested it, we have to drive to the reception to correct their mistake... 4. Upon entering our new villa, we found previous guest's underware in what appears a "dry room". Fortunately, we did not have to deliver it in person to the front desk. A very nice and apologetic Lady from the cleaning staff showed up to remove it. 5. Now we are struggling with making a TV work and affraid to call the front desk for help, concerned they may ask us to take it off the wall and bring it to... the front desk. Hope things get better...

We are a family with three children. We have been coming to Villa Park regularly for the last 10 years. A few days ago we were there again - unfortunately for the last time. Villa Park is a rather small and quiet hotel. The main „pros” are: Comfortable rooms - those on the park side have a very nice view (unfortunately, only one can accommodate a family of 2+3). Very friendly, courteous staff (bravo!). Good cuisine - especially good breakfasts. Good location - next to the Park, next to the nice fountain. Nice "Spa" area with pools, which can be reached directly from the rooms, without leaving the building. And on top of evertyhing — quiet, relaxed spa ambiance. There are also a few problems - it's mostly minor glitches here and there (the door key pauses time and again, jams shoot out in the evenings, tiles fall off on the balcony, stained carpets, etc.) Renovation or at least refreshing is a must. This time, a big surprise was the rather rude behavior of the owner, who once came to the hotel and in anger began to insult us in the reastaurant. In addition to a great distaste, this left us with a strong impression that we are not welcome at Villa Park - we will not come there again.

We are coming to Villa Park regularly, sometimes even twice a year. Two great advantages are: - fantastic indoor pool with salt water, together with saunas and small graduation tower - excellent restaurant with great cuisine Food is really one of the important argument for my kids to come here, while I have to say they are skinny persons with quite narrow acceptable menu :) In a summer time there is additional outdoor pool open, so you can swim as well, not only play with kids or sit in Jacuzzi. Customer service is very nice, we never had problems. Yesterday we were late for supper and it was so nice they prepared a special table for us. Ciechocinek itself with its special climate is an advantage as well. I can truly recommend this place.

The hotel is nice and the rooms are decent but the breakfast was awful (picture of my “omelet” attached). All the food was dry and really unappetizing looking, which is unusual for Poland! The area caters to medical spa getaways and even though this hotel has the word “med” in the name it does not offer any medical treatments and we had to do all of that across the street (which is way cheaper and has better food). All in all it’s a decent hotel but way too expensive for local prices in Ciechocinek. Pool area is very nice, and the sauna and steams are quiet so you have the place to yourself. The hotel also backs onto a park so it’s quiet with a nice setting. The spa staff are very nice but the treatments are very expensive compared to all other complexes in the area, and I don’t find the price worth it. There is a nice bar downstairs, which has decent food and nice staff, unfortunately the fireplace was never lit because the “wood is wet”. It hadn’t rained for days and it would have really added to the atmosphere as it was -10 outside! All in all decent but would not go back.