3HB Guarana

We stayed for 7 nights in late June and thoroughly enjoyed our stay. We had 3 rooms in the family and they were all of a good standard. They were cleaned daily and the maid left us animals made from towels which were cute. The staff in the hotel were all friendly, especially the chap in the sports bar, who was hilarious each time we joined him for the football, especially when England were playing. The food in the restaurant was always good, and the oriental restaurant was extremely good. The location of the hotel is such that you can have a stroll outside the hotel at night to a few local bars. We visited the sea one day, but spent most days at the many pools. There were always lots of spare beds, and we managed to get 6 together every day. We don’t return to places we’ve previously stopped in, but if we did, we’d definitely revisit this hotel.

Booked for our family holiday, as our kids always break up early. 7 nights, could not fault this hotel. Very clean and was constantly kept clean, plenty sunbeds available even during busier time towards the end of our holiday. Atmosphere amazing, staff very polite, friendly and very helpful. Felt safe as very important when you have young children. Close to beach and shops and bars down the road, but felt like a quieter location which we loved. Used Uber and Bolt (discounts available) not too expensive to get to old town. Rooms spacious and loved that we were laced near our friends as well on the same ground floor which was easier with pram and kids. Spa amazing, access to pool with kids especially as baby found outdoor pools too cold. Could access daily and twice a day. Late breakfast option was a game changer as not all hotels offer this option, so didn't need to worry about missing breakfast if we wanted a lie in. Food was lovely, Mediterranean restaurant was the best. Asian restaurant was ok, but more like Indo- Chinese food. Snack bar fab food too, loved the walnut and almond cakes with gluten free options available! Ice poles available definitely needed them and slushies for kids, but also fab drinks. Good entertainment be it by the pool or in the evening with live music which we loved. Bouncy castle day got overwhelming so we went out for the evening. But great for kids. Only suggestion is to hire out ironing boards and irons to the rooms rather than in the laundry area only. Not practical. Also highly suggest staff remove towels off sunbeds where people reserve them before breakfast Nd don't return back for hours. Plenty of sunbeds available throughout the day but joggers do not help! Would be first come first serve basis only. Would return to this hotel for another holiday but would like a larger room as kid are getting older. Thank you for making our holiday lovely.

We have just returned from a fantastic stay at the 3HB Guaraná hotel as two families with children aged 12–15, and we all had a brilliant holiday. The hotel itself is absolutely spotless. Everywhere is kept incredibly clean, and you can see how hard all the staff work. Every member of staff we encountered was friendly, pleasant and always happy to help, making us feel very welcome throughout our stay. The all-inclusive offering is excellent, with plenty of variety to suit everyone. We really liked that you can book into both the Mediterranean and Oriental restaurants as part of the package, which made a nice change. The sports bar is a fantastic addition, and I particularly loved that the snack bar feels like another restaurant rather than just a typical poolside snack bar. There are also plenty of places around the hotel to grab a drink, so you never have to go far. The pool areas are excellent. We didn't use the smaller pool by the splash area, but it looked great for younger families. We mainly used the two larger outdoor pools—the quieter one was perfect for relaxing, while the larger pool had a great atmosphere with activities and entertainment throughout the day. One thing worth mentioning is the sunbeds. They aren't the most comfortable and are positioned quite close together, but there are so many available around the hotel that there was never any need to get up early or join in any "sunbed wars." We enjoyed having a lie-in most mornings and still had no problem finding somewhere to sit. Our room was spacious and comfortable. The only small improvement we'd suggest would be better beds for teenagers, but after busy days in the sun and around the pools, they slept well every night and certainly didn't complain. The entertainment team struck the perfect balance. We didn't join in with every activity, but the ones we watched or participated in were really enjoyable. The team were enthusiastic without ever being pushy, which we appreciated. The evening entertainment was good overall, and the live band was particularly excellent. Like others have mentioned, the coffee machines aren't the hotel's strongest point. I actually took my own coffee sachets and just added hot water at breakfast. However, I found the machine in reception made the best coffee, and the pool bar staff were always happy to make a fresh coffee too. I was also pleasantly surprised that they served zero-alcohol beer—a definite bonus for me! The beach accessed via the steps is beautiful and well worth visiting. We also walked down to the smaller beach further along the road, which was much busier, but it was nice to stop for a drink and an ice cream while exploring the nearby shops. Overall, this is a wonderful hotel for families. It offers great facilities, excellent food, hardworking staff and a relaxed atmosphere that made for a truly enjoyable holiday. We would definitely recommend it and wouldn't hesitate to return.

I rarely leave reviews but I have to for this hotel. We went as a family of three, including a pregnant wife and 3 year old toddler and I was nervous before going having seen some of the negative reviews. Positives: Sunbeds - there are probably enough sun beds for each guest to have two if they want to. There are loads free on the top deck if you fancy some peace and quiet. Entertainment - the entertainment team are energetic and they keep the vibes going from after breakfast all the way up to after 10pm. Food - there was plenty of choice available at the buffet and the Mediterranean buffet was sensational. As my wife is pregnant the chef cooked steak well done for my wife and brought it to our table. Cleanliness - cleanest hotel I've ever stayed in. Every square inch of the hotel in and out is cleaned every single day. Pools - four pools including a pool bar and some indoor pools for those scared of water which some may call 'cold'. Something for everyone including kids. The splash park is amazing for kids. Bars - there are plenty around the hotel and you can serve yourself. Any drink you can think of is available and they have 4 lagers on draft and 2 ciders on draft. Negatives: Main buffet - not a negative for me because I love fish, but one night there were no meat options at all just fish. Oriental restaurant - good but the hot options were limited. The water bottles you receive when you check in are a nice touch. I've travelled a lot and this is the best 4 star hotel I've ever stayed at. We will definitely be back.

The thing that stood out was how clean the rooms and hotel was. It did not feel out dated at all. Very well maintained. Room service was excellent too. The room itself felt smaller than expected but was overall fine. We travelled with a baby and 4 year old. The hotel was perfect for families with children. Plenty of activities and amenities on site. Food choice was great and the drink selection was good too - although I feel like there could have been some more premium choices made available. Staff were friendly and polite and willing to help. The only major issue we experienced is that lifts were often out of service, which was frustrating at times but did not impact overall experience. I would stay again.