The Patio Suite Hotel

Overall, we had a very enjoyable stay and a good holiday. The hotel was pleasant, the staff were generally friendly and welcoming, and the drinks were good. We booked two rooms, one for ourselves and one for our children. Interestingly, the children's room had spectacular views, whereas our room had a good view, although nothing quite as impressive! There was one minor issue involving a member of staff, but thankfully this was quickly dealt with and resolved. The food was generally okay, and we could usually find something to eat. However, Sunday evening's buffet was particularly disappointing. There was very little choice of meat, the overall selection was poor, and some of the meat dishes were slow to be replenished. This was probably the biggest letdown of our stay, and something the hotel could certainly improve. One other point worth mentioning was the arrangement regarding lunch on our arrival and departure days. We arrived in the late afternoon and were offered the choice of having a late lunch that day or saving it for our departure day. However, we were told that if we chose to have lunch on arrival, we wouldn't be entitled to lunch on our final day. Having travelled for many years and stayed at numerous all-inclusive hotels, I found this arrangement a little disappointing and restrictive. On a positive note, checkout was normally at 11 am, but we asked whether a later checkout was possible, and the hotel kindly extended this until 1 pm, which we really appreciated. Despite these few disappointments, we had a good holiday and enjoyed our overall experience. There are certainly a few areas where improvements could be made, particularly with the food selection and all-inclusive arrangements. Would we return? Yes, potentially, but ultimately it would depend on the price. Thank you for an enjoyable stay.

Great service lovely place all round will 100% be returning staff are very friendly and helpful room cleaned daily nothing was to much for them to help you with 👍

Everything was perfect the welcome, the equipment of the room with kitchenette, the cleanliness, the only complaint is the soundproofing of the front door, you can hear everything in the corridor.

Well it was a beautiful villa in peaceful surroundings. The villa was impressive snd stunning from opening the gates to the huge space we had . We had everything we needed from fresh towels to washing machine , dryer. .the top of the range cooker ,fridge freezer ,air-conditioning. Then you step into lush gardens with fruit trees 🌳 i made fresh pomegranate juice daily. Lemons and a fruit I've never tried before the perfume hits you as its so ripe. Again I ate all I could before the it fell to to floor . Ping pong table the pool was a massive plus after a hot day . I can't recommend this place enough if your ever in Portugal , a little luxury. Treat yourself and your family . Perfect affordable luxury .thankyou to Jason. And we were lucky enough to meet the family . Lovely chats ❤️ , miss you already and can't wait to return . The family have put there heart and soul into this to make sure your stay is perfect. 5 star 🌟 all the way

A Good Family Holiday, but Not Quite a 4-Star Experience We had a generally enjoyable family holiday at The Patio Suite Hotel in Albufeira, travelling as a family of three with a young child. Overall, the hotel has everything you need for a comfortable stay, the food is good quality, the rooms are spacious and everywhere was clean. However, there are some noticeable areas for improvement, and in our experience, the 4-star feel is largely limited to reception and the restaurant. Much of the rest of the hotel feels more like a 3-star property and is in need of some TLC. Rooms and noise The rooms are spacious, and the air conditioning was excellent. We travelled in October, but the quality of the air conditioning would be a real benefit during the height of summer. That said, parts of the rooms are dated and would benefit from modernisation. Our biggest issue was our original room. We had booked a pool-view room on the south side, overlooking the pool and the bar area. What we hadn't appreciated was just how noisy this would be. The noise from the bar was significant enough to repeatedly wake our young child on the first night, so we had to pack everything up and move rooms. This was frustrating and not the start to our holiday we had hoped for. Unfortunately, the night staff we dealt with were rude and dismissive when we raised the issue. Thankfully, the day staff were much more helpful and did manage to arrange another room for us. In our opinion, the hotel should think very carefully about allocating rooms in this location to families with young children. A room that is so heavily affected by evening noise is not suitable for everyone, and guests should be made aware of this when booking. Pools and facilities The North Pool is a much nicer environment and was our preferred area. However, it is strange that you have to leave the hotel and then re-enter it to access this pool. It feels like an unnecessarily awkward arrangement. The South Pool and parts of the wider hotel are looking tired and could do with some investment. Everything was clean, which is important, but cleanliness alone doesn't give the property the 4-star feel it is aiming for. Another small but worthwhile improvement would be to make coffee and ice cream available at both pool areas, from 9am, with the same all-inclusive offering at each. Having this available at only one pool is inconvenient and seems like an unnecessary limitation. Food and drink The food was one of the highlights of our stay. The quality was consistently good, although there wasn't always a huge amount of choice. Nevertheless, there were some really tasty options on most days, and we were generally very happy with the food. The restaurant staff were also friendly and welcoming. A special mention goes to Eric, who was absolutely lovely with our baby. He made a genuine effort to interact with them and deserves huge credit for helping make our family experience that little bit more enjoyable. Unfortunately, we found the bar staff a very different experience. Service often felt lacking in warmth, with very few smiles and little sense that staff wanted to be there. This isn't the experience you want when you're on an all-inclusive family holiday, where friendly service can make such a difference. Entertainment and kids' club The animation team was probably the most disappointing aspect of the stay, particularly given that this is a family hotel and children's entertainment is an important part of the offering. On paper, there is provision for a kids' club with various activities, but the organisation often fell short. Activities didn't always run to schedule, communication between staff seemed inconsistent, and things that had been promised didn't always happen as expected. To be fair, some members of the team appeared to be trying their best. However, the overall service needs a significant overhaul if the hotel wants to provide a proper family entertainment experience. For example, telling a young child that the shark mascot will be at breakfast at 9:30am, only for it to arrive closer to 9:55am, might seem like a small thing, but to a young child who is excitedly waiting, it matters. Similarly, we were told that an extra disco night would take place due to popular demand. When we turned up, other staff members appeared unaware that it was happening. They then tried to run it, but struggled with setting up the equipment, knowing the songs and leading the dances with enough confidence to engage the children. These examples point to a wider issue with planning, communication and training. The hotel needs to review both the organisation of the activities and whether the team has the right skills and enthusiasm to deliver them. Family entertainment should be something children can look forward to, rather than something parents have to chase up or hope will happen as advertised. Location and beach access The nearby beach is within walking distance, but allow around 20–25 minutes and be prepared for a fairly steep route with more than 70 steps to access the beach. This is worth bearing in mind if you're travelling with a pushchair, young children or anyone with mobility difficulties. Overall verdict We did have a good holiday, and there is plenty to like about The Patio Suite Hotel. The rooms are spacious, the air conditioning is excellent, the hotel is clean, the food is good quality and the restaurant team includes some genuinely lovely staff. However, the property feels a little tired in places, the South Pool area needs attention, the bar service could be much friendlier, and the children's entertainment needs better organisation and more consistent delivery. Our experience with the noisy room was particularly frustrating, although we were grateful that the day staff eventually helped us resolve it. The hotel has the foundations of a good family holiday, but we feel there is a gap between the advertised 4-star experience and what is actually delivered across the property. With some investment in the facilities, better communication between staff, more thoughtful room allocation for families and a properly organised animation programme, this could be a much better hotel. Would we say it's worth considering for a family holiday? Yes, but with some reservations. Go for the spacious rooms, cleanliness and food, but be mindful of the room location, particularly if you're travelling with young children who need to sleep early.