Alexandros Palace Hotel & Suites

We stayed at Alexandros Palace Hotel & Suites as a family and were unfortunately very disappointed with the hotel's standard. The hotel is marketed as a 5-star property, but in our opinion, the overall experience was much closer to that of a 3-star hotel. During our stay, we experienced mould in several rooms, sewage odours, ants in the room, broken toilet seats, poor housekeeping, and a general lack of maintenance. In one of the rooms, there were also damaged electrical installations with exposed wiring, which we considered a serious safety hazard. The most concerning issue was the mould in our sons' room. As soon as we discovered it, we immediately reported it to the hotel. At the same time, we noticed that several neighbouring rooms had been closed off, and it appeared that the hotel was already aware of the problem. We also experienced hygiene issues in the restaurant, where bat droppings were repeatedly found on the dining tables. When we reported this, we were told that it was a common problem in Greece and that nothing could be done about it. No action was taken to address the situation. In addition, there were several safety and maintenance concerns around the pool area and water slides that we would not expect to find at a hotel in this category. The staff were generally friendly, but the hotel management did not seem interested in resolving the issues we raised. The surrounding area and the sea views are beautiful, but unfortunately this does not make up for the many shortcomings of the hotel itself. We will not be returning and, sadly, cannot recommend this hotel to families expecting the quality and standards normally associated with a 5-star property.

Management is so arrogant in solving problems that we have never experienced this anywhere, especially not in Greece. 5/10 days we collected water leaking from the ceiling and from the bathroom of the apartment above. Once or twice a day, they sent maintenance that "fixed the malfunction" by emptying the hand-made canister that is located in the plaster ceiling and is used to collect water. They offered us a worse room with a view of the pool, which is active and has a program until 11 pm, and we have a small child who sleeps from 8 pm. The management finally adjust to schedule a meeting with the hotel director the day before our return home, which we refused because our vacation was ruined and we didn't want to spend another minute in the hotel, nor to spend one euro more (they offered a 40% lower price in a worse room for two more days of stay). They looked for us in the room for two days, but we didn't even find any written message or anything, and then they found my phone number in the hotel data, as if by chance. All in all, a big disappointment with the treatment of guests and we think that the hotel is not worth the money it cost us. The only bright side of hotel is restaurant and food . People there and the menager of restaurant are amazing.

I liked that the resort felt lively without being noisy. There were activities available for anyone interested, but it was equally easy to find a quiet corner and enjoy the surroundings. It struck a balance that many hotels struggle to achieve.

We were on family vacation in July and had excellent time. Hotel and staff were great, we were satisfied, but the biggest thanks goes to Eldorado team, team of entertainers: Mayda❤️, Chiara, Kays, Yanis and Ulrich! Such a lovely people: kind, funny, energetic, very nice and friendly! Kids loved them and enjoyed in every day of our vacation. Thank you guys for everything, you’re the best!

We had a wonderful stay at Alexandros Palace and were very impressed with everything. The staff were extremely friendly, helpful and welcoming throughout our stay. The facilities were excellent, the hotel was clean and well maintained, and everything was organized to a very high standard. The atmosphere was beautiful and relaxing, and we truly enjoyed every moment of our stay. The service was excellent and the staff always made us feel comfortable and well taken care of. We would definitely recommend Alexandros Palace to anyone looking for a beautiful, comfortable and relaxing place to stay. We would happily come back again! Special thanks to Nikos, Patricia,Nopi,Kosta and Korina!