Not the 5-Star Experience We Expected
My partner and I have recently returned from our stay at this hotel, and unfortunately our experience fell well short of the 5-star standard we were expecting.
To begin with, it's worth mentioning that during our stay the hotel introduced a policy whereby the mini bar would no longer be replenished once emptied. We had booked and paid for our holiday on the understanding that this service was included, so it was disappointing for the terms to change while we were already there.
Hotel & Rooms ⭐️⭐️⭐️⭐️
The hotel itself is modern, stylish, and exceptionally clean. The rooms are spacious, comfortable, and well maintained, while the grounds are beautifully landscaped and provide an excellent first impression. Sadly, beyond the appearance of the hotel, the overall experience did not live up to expectations.
Food & Dining ⭐️
The food was, without doubt, the biggest disappointment of our stay. The choice was extremely limited, with very little variation from one day to the next. Meals were repetitive, lacked flavour, and simply did not reflect the quality you would expect from a 5-star all-inclusive resort.
Breakfast was particularly frustrating. With hundreds of guests staying at the hotel, there was only one two-slice toaster available in the restaurant, resulting in long queues every morning. While this may seem like a minor issue, it demonstrates a lack of planning and consideration for the number of guests the hotel accommodates.
Also we could not get booked into either of 2 on site restaurants as they were fully booked even though everytime we passed there were hardly more than 8 people in.
Service ⭐️⭐️
The staff were always polite, friendly, and worked incredibly hard. However, they were clearly understaffed, which inevitably affected the level of service. Guests were not shown to tables, drinks were rarely offered, and overall the service lacked the attentiveness normally associated with a 5-star hotel. In all honesty, I have experienced better service in several 3-star hotels.
Pools & Facilities ⭐️
The swimming pools were clean and well maintained. However, the standard of supervision around the pool was concerning. On numerous occasions the lifeguards appeared distracted, often wearing earbuds, using their mobile phones, or socialising with the entertainment team rather than actively monitoring the pool. For a family resort, this was disappointing from a safety perspective.
Overall ⭐️⭐️
There is no doubt that this is an attractive hotel with excellent rooms and well-maintained grounds. Unfortunately, the positives end there. The poor and repetitive food, overcrowding, lack of organisation, inconsistent service, and reduction of advertised services significantly impacted what should have been a relaxing holiday.
Based on our experience, this resort simply does not deliver the standard expected of a 5-star hotel. We left feeling disappointed and, regrettably, would neither return nor recommend it. There are far better hotels available offering much better value and a genuine 5-star experience.
I have also noticed Management do not reply to any bad reviews.
Wez B2026-07-09