Sun Palace Resort & Spa

V Kos jsem zažila fantastický týden, veškerý personál byl velice přátelský. Dobrá restaurace s velkým výběrem při snídani, obědě i večeři, vyjímečná zábava se spoustou aktivit během dne jak přes den u bazénu, tak přes noc na baru. Velice tento hotel doporučuji každému, mladým i starým, svobodným i těm s rodinou, je to zkrátka pro každého. Všichni animátoři tvrdě makali, aby se všichni bavili! Hotelové pokoje byly dobrý standard, velice čisté a moderní. Lisa G

Toto je můj druhý čas, který se koná v Sun Palace a určitě se budu opět vracet příští rok! Od pokoje a zařízení až po personál a služby opravdu získáte 5hvězdičkovou léčbu. Jídlo bylo úžasné a miloval jsem, že každý večer nabízeli jiný styl kuchyně. A samozřejmě stejně jako v loňském roce byl manažer Anastasia vždycky s velkým úsměvem, aby se ujistil, že jsou splněny všechny moje potřeby. Celkově jsem nemohl nechat hotel cítit spokojenější.

Absolutely the worst hotel I have ever stayed at! I am currently here and not enjoying the experience at all. The food is very limited and of poor quality! Only one coffee machine works at breakfast and there is no toast! There is only one bar which is outside and you have to drink everything from a big plastic white cup! That is not what I call 4 star! The gym is tiny and most of the equipment is broken! The hotel is in the middle of nowhere...there are no bars nearby and no pretty scenary at all! Avoid this place at all costs! Dreadful!

So , I have to say the hotel was lovely, friendly staff especially pleasant in the dinning hall and everyone were nice to be honest , the food was excellent not a huge choice but what was there was excellent, the pool area is great but sunbeds around the pool are gone by 7.30 , but there are a load of beds on the grass so no big deal. At the back of the children’s play area there is a walk to the beach with sundews and umbrellas supplied free by hotel and a small kiosk offering drinks again part of the all inclusive, if you go to the beach it is pebbles so beach shoes beneficial in the water . There is a shuttle bus that takes you into Kos town at a very reasonable €15 return per booking ….Kos town is very lovely and worth a trip . Around the hotel is absolutely nothing , no bars and no real evening stroll. The only real negative is the entertainment team are very French oriented, just be aware with young children but the children seemed unfazed….so all in all a lovely place , would I return , yes I think so but next time I would definitely get a boat trip to Turkey…

We booked through Tui, supposedly a 4* hotel with a paid upgrade to a 2 bedroom family suite. Upon arrival, it was very quickly established that it wasn’t what we were expecting. Outside there is a Greece and French flag, our room was nothing like Tui advertised and the aircon didn’t work in either bedroom and we arrived at 2am so no one could fix it until the following day. 90% of the staff and guests are French, the majority of the entertainment and kids club are all in French so a lot of things English speaking guests could not join in with. The pool are was great with lots of seating under the tree for shade and sunloungers around the pool, but people were getting up at 6am to put towels on these sunbeds and then not using them until after lunch. Staff did nothing to alleviate this problem and so unless you set your alarm for 6am to do the same, you were left with the loungers on the grass area away from the pool and bar. Food was ok, drinks were ok but not many were included in the all inclusive and no cocktails were included apart from the two fruit based ones they offered each day. Bus stop outside the hotel which is good and a shop less than 5 minutes walk away. We complained to Tui when we arrived and asked to move hotels however they said there was no room in any hotel on the island….which obviously does not sound true even in peak season. The hotel also issues blue wristbands for English guests and red for French - many entertainment staff would look at the wristbands and ignore the blue bands and only speak to the red French speaking guests - again just adding to the inequality. We would not visit this hotel again as we did not feel welcomed or included and despite our complaints to Tui and the hotel about the room we had booked compared to what we received - nothing was done. Late check out is €50 which is ridiculous but you can use the spa showers for free