Domes Zeen Chania, a Luxury Collection Resort Crete

Tento hotel je zatím jedním z nejlepších hotelů, které jsem navštívil! Je to tak krásné! Personál je tak zdvořilý a ochotný! Pokoje jsou úchvatné, čisté a tak pěkné. Ale nejlepší je jídlo! Soooooooo dobrý! Strávili jsme tam týden v červnu (19. 06. 19 - 27. 06. 19) a už se chci vrátit! Aby bylo jasno, 90% hotelu je připraveno a na místě je stále ještě nějaká stavba, ale vůbec nám to nevadilo! Jo, jistě, jste vybíravá duše, vždy budou nějaké věci, na které budete ukazovat prstem, ale zkuste se podívat kolem sebe a ocenit krásu, kterou tento hotel doposud nabízí! Casa vaří Chania, milujeme tě!

Byl to krátký, ale úžasný pobyt. Marianthi byla mimořádná. Díky za všechno! ! ! ! Pokračuj v dobré práci! ! Úžasné místo / pokoje každý byl tak přátelský a profesionální. Určitě se vrátí

My stay at Domes Zeen Chania was the worst and most bizarre travel experience I have ever had. It was so disappointing that this is the first negative review I have ever written. TLDR: The property is beautiful, but it is poorly managed, the service is disappointing, and our concerns were handled in a dismissive and disrespectful way. There were several smaller issues during our stay that we chose to overlook, including broken key cards and lights, luggage that was never delivered, children throwing rocks at guests on the beach, and unexpected gym closures. However, the biggest issue was the 24-hour period that followed: My wife is very pregnant, and we chose Chania to escape the city and enjoy some peace and quiet before our baby arrives. Unfortunately, at around 7:30 AM, our room was filled with extremely loud drilling, hammering, and power-tool noise. The noise was so intense that our room was vibrating. We called the front desk, but they insisted there was no construction and sent maintenance to our room instead. The construction continued all morning. We eventually left the room and contacted guest relations. Even after providing video of the noise and vibrations, they continued to deny that construction was taking place. Their solution was to offer us earplugs. We declined and asked to speak with the General Manager. We were not looking for compensation or special treatment, we simply wanted a quiet place to relax. The GM assured us that he would investigate and improve things for the rest of our stay. Unfortunately, that did not happen. That evening, we went to bed early because my wife was exhausted from the morning disturbance. Around 10:15 PM, we were woken by loud banging when staff entered our room for turn-down service. We were confused as we had not received this service on previous nights and had never been told staff would enter our room so late. The next morning, the construction noise started again, even though it was a Saturday and we had expected the issue to be addressed after speaking with the GM. To make matters worse, we had arranged a 13:00 golf cart pickup to help with our luggage at checkout. Since there was still drilling inside our room, we waited outside. No cart arrived. We called the front desk twice and sent two WhatsApp messages before the cart finally arrived 25 minutes later. My pregnant wife was left waiting in the hot summer sun. When we reached the front desk, there was no explanation or apology for the delay or the continued construction noise. Instead, we were rushed through checkout by a team that came across as rude and dismissive. I am sure many guests have had great experiences here, and I am sure the staff are good people. What disappoints me most is how poorly this situation was handled. There were many opportunities to show some respect and make small changes that could have made a big difference. I sincerely hope management reflects on how this situation was handled and takes steps to ensure future guests do not have a similar experience.

We loved this place. As with many Greek hotels the immediate area is a little run down, but it’s there for the incredible beach, which has gently shelving golden sand into crystal clear warm water. It’s a public beach with a private section and the hotel sunbeds are very comfortable with full beach service. It’s all very stylish, and quite compact which we liked as not too far to go back to room etc. Perhaps worth upgrading to a sea view room, our wellness loft was lovely and contemporary but just a bit too small to manoeuvre around easily and we hardly used the upstairs bit at all. Beds super comfy. Excellent service from really friendly staff and the whole place was sparkling clean. The breakfast was perfect for those who don’t want to gorge on a full English every morning, with enough variety to keep us happy. We lunched every day there but ate out in Chania which is a 10min taxi ride away (unless there’s traffic which is most evenings). All in all a great adults only experience.

We recently stayed at this resort in Chania and overall had a very enjoyable experience, with just a few areas that could be improved. When we arrived, we were informed that our originally reserved Two-Bedroom Suite had an issue (apparently with the air conditioning) and would not be available until the following day. Since we had specifically booked the Two-Bedroom Suite because it offers separate bedrooms and bathrooms for our family, including our teenage daughter, the hotel did its best to accommodate us. For the first night, my husband and I stayed in the One-Bedroom Presidential Suite, while our daughter was given a separate room nearby. Once our originally reserved suite was ready the next day, we all moved into it. The One-Bedroom Presidential Suite was beautiful, with a gorgeous bathroom, a lovely bedroom layout, and a very nice bathtub. However, it wouldn’t have been suitable for all three of us since there wasn’t a separate bedroom and bathroom for our daughter. The Two-Bedroom Suite was beautiful and worked much better for our family. That said, I was surprised that each bathroom had only one sink and felt a bit small considering the size and category of the suite. Breakfast was one of the highlights of our stay, with a great selection and quality. The pools also looked beautiful and were very inviting. However, we actually didn’t spend any time at the pools or at the resort’s beach. We chose this property for its beautiful accommodations, spacious suites, and convenient location, using it as a comfortable base to explore western Crete. Instead of spending our days at the resort, we booked private boat tours and visited private beach clubs. The beach itself was quite rocky and not the type of beach we were looking for. We also noticed that the resort is very family-oriented, with lots of young children enjoying the pools and activities. For families with kids, this is likely a wonderful feature. Since we were traveling with our teenage daughter and planned to spend most of our time exploring the island, that wasn’t a deciding factor for us. A special thank you to Marina at the concierge desk. She was exceptional throughout our stay, helping us coordinate private boat tours, beach club reservations, dinner bookings, and even arranging our rental car. Having a car is highly recommended if you want to explore Chania and the beautiful beaches around western Crete, and Marina made the entire process effortless. She was knowledgeable, responsive, and always happy to help. Her recommendations and attention to detail made our trip much more enjoyable, and she was truly one of the highlights of our experience. One small suggestion for the fitness center: one of the treadmills wasn’t working during our stay. Since there is usually a trainer or staff member present, it would be helpful to place a simple “Out of Order” sign on the machine so guests don’t waste time trying to use it. Overall, we had a wonderful stay. We appreciated how the staff handled the room situation and enjoyed the excellent service, beautiful accommodations, and outstanding breakfast. With a few small improvements, the experience would be even better.