Mistral Bay

Hotel pro nás na klidném bezva místě - všude kousek, jak do rušného centra, tak na písečnou pláž Ammoudi, kde je i plážová restaurace s velmi přátelskou obsluhou. Stravování v hotelu nám vyhovovalo a pokoje také. Personál v hotelu je vstřícný, Ass.Manager Tanzeel je top a starší pán s knírkem, který obsluhuje při večeři a na střešním baru je velmi příjemný a má jiskru v oku. A myslíme, že jak se do lesa volá, tak se z lesa ozývá :-)

What stood out to me most was how peaceful the pool area was, especially in the early morning. I enjoyed having a quiet swim before breakfast while the sun was just coming up. The room was comfortable and well maintained, and everything worked as expected. Nothing felt forced or artificial. It was just a comfortable hotel with a great pool and a team that clearly cares about keeping guests happy.

This hotel is ideal if you’re looking for a quiet and relaxing place in Crete. The surroundings are beautiful and the view from the hotel is lovely. The room was comfortable and cleaned regularly. Staff were polite and helpful. We left feeling rested and satisfied with our choice.

Firstly I’m disabled, able to walk but not great. I was dropped off by tui 50 meters past the hotel for no apparent reason except the driver obviously didn’t want me seeing the 62 steps to reception (see photos). This is definitely NOT a 4 star hotel especially end of season. The weather was great but only 4 sunbeds on the roof terrace and the whole sun terrace area hadn’t been cleaned in ages. the pool is 7 floors below by reception and tbh I’ve seen bigger baths. They refused to open the bar for guests wanting to sunbathe. The pool area had a machine only and no sun as it’s totally enclosed by buildings & walls. The food was atrocious, cold every night, the biggest queue was for the microwave oven. In fact the staff when I complained told me to use the microwave, I kicked off big time saying I shouldn’t have to use a microwave in a 4 star hotel. The food warming stations were cold and staff changed the trays with bare hands. The manager was obviously well versed in apologies he seemed genuine but fighting staff not prepared to listen. The rooms are ok but badly designed, my tv was covered by a wardrobe for 4 inches, great shower unit but extremely dangerous getting out with wet feet on a tiled floor, I slipped several times. The balcony is a joke about 2ft deep put blocked by the air conditioning unit so you can’t actually use it. At least the air conditioning worked. The lifts hold 2 people or 1 with a case so no good for families. The only good thing about this hotel is location if you can get up & down them steps it’s just a few minutes to the centre and a few bars (inc sports bar) on the way and a couple of the best restaurants just a few meters away. I delayed my review until I’d resolved my numerous complaints with Tui. I eventually got my money back that I had to spend on eating out after day 3 of cold food. Tui are aware of the steps but still nothing on their site saying not suitable for guests with walking issues. I booked in store and spoke with them on my return and they checked everything out and they were totally unaware of it as well. Tui wouldn’t send a rep to see any of the guests who were in the same situation as me, one fell trying to carry his case up the steps and cut his arm open. The wanted everything on their app and then told me to tell the hotel I wanted a refund and book myself a different hotel. Please note that on trip advisor some of the pictures there were one here are not this hotel they are the 5star next door. When questioned about this they soon vanished so be aware.

We stayed at the Mistral Bay Hotel and were very happy. The hotel is modern and the Premier Sea View room had the most amazing view. The beds were comfortable, the bathroom modern with a powerful shower. There was a fridge, two mugs and a kettle.We had half board and the food was very good. I am vegetarian and was never stuck for choice. Lovely Greek salads and desserts. The hotel is very clean and well maintained. The staff are all friendly. We must thank Tanzeel for all his help. Anything you needed to ask he was there with a smile. There are 62 steps to reach this hotel BUT this winter a lift is being installed from the road to the reception. We would not hesitate to recommend this hotel at all.