Nalu Resort & Spa

New and nicely decorated hotel. Unfortunately doesn’t give a five star experience. Most of the staff is polite and nice and the breakfast buffet is good. Sunbeds are nice and pool area clean. Room was very small and didn’t have any space for luggage or clothes. We booked bigger room but this was what we got. Shower doesn’t give any privacy as it has only see-through doors. The room is ok for one night, not for longer stay. Jacuzzi is placed on a balcony facing pool area, so it has no privacy. The gym was a big disappointment and it does not match the pictures shown. It is a very small room with no windows at all. For us this resort was overall a disappointment and it does not meet the five star standards.

Nalu resort and spa is beautiful and comfortable with incredible staff. The attention to detail was clear as soon as we entered, amazing smells and fresh towels and a very warm greeting. The food every day was varied and amazing. The jacuzzi in our room was perfect. The views from the pool and sunbeds to the sea are stunning. We have stayed in so many hotels and this is one of the very best! Staff offered us their bottle opener, brought us welcome drinks of aromatic iced tea, and helped us choose the best food at dinner (gluten free). Overall our experience was relaxing and fun, we especially enjoyed a half day in the spa with massages, and also just reading on the beach in the beds they have put there! 10/10

Really awful... I must admit that I have never had such an experience, whereas I travel a lot. We checked-in quite late and were guided to the room - I double-confirmed with the person whether it it our room for the stay (the person confirmed). The next day before midday we got a call from the reception saying "are you ready to change the rooms?". We were extremely puzzled by this question... We followed-up at the reception with the manager and we were told that this was the upgrade for one day only... After multiple back and forth with the manager (who was very unfprosessional and hostile trying to use various psychological tricks like "i don't want the person to be fired as he is a good guy" etc. - which I found really obnoxious), we were downgraded from the room to another and the room we had initially was given to some couple who apperead to be influencers or something similar (not really my thing). After very long discussions with managers, they agreed to reimburse us for the first night. The room we were given later was under maintenance when we were told "it is ready" (so we had maintenence people while being already in the room, later the manager came again). The room overall was super noisy, private pool was extremely cold, someone came when to the room when were not in and left the balcony door opened (luckily nothing was missing), the "do not disturb" was obviously on. Definitely not worth the price. The only second star is that after a couple of emails and calls to the hotel, they sent the money they promised. But it took a couple of weeks... To sum it up - never again this hotel...

The place was beautiful, the food excellent, the service impeccable and the staff couldn’t be more helpful. A thoroughly enjoyable experience and will absolutely return. Front of house staff were kind and good humoured, and the amenities were well thought out. Went with a friend, will be going back with my husband.

We had an absolutely fantastic time at Nalu Resort in Crete and can’t wait to return next season! From start to finish, the experience was memorable and filled with genuine hospitality. There was a small hiccup at check-in, we were initially given the wrong room type, but as soon as we mentioned it, the team resolved it immediately and with a smile. Mistakes happen, but it’s how they’re handled that truly shows a hotel’s character, and Nalu exceeded expectations. We stayed in one of the swim-up rooms, which felt incredibly luxurious. The room was beautiful, clean, and thoughtfully designed. Just a note for anyone visiting in October, the pool isn’t heated, so the water can be quite refreshing (or a little chilly!), but it’s still a lovely touch. Around the main pool area, there are beautiful cabana-style beds, which in most resorts would come at an extra cost, but here, they’re a standard feature. It’s such a wonderful touch that makes relaxing by the pool feel even more indulgent and special. The staff at Nalu truly make the experience exceptional. Giorgos and Gilda were wonderful, attentive, kind, and genuinely personable. They made us feel so well cared for throughout our stay. Ioili, the Guest Relations Manager, deserves a special mention; her grace, warmth, and professionalism are unmatched. She ensured every one of our needs was met and went above and beyond to make us feel at home. We also had the pleasure of meeting Chris, who was equally friendly and professional. Breakfast was excellent, everything was fresh and beautifully laid out, with plenty of options. And don’t miss the iced latte, it’s a must-try and became part of our daily ritual! On our last night, we dined at the à la carte restaurant, and it was truly spectacular. The menu is small, but in the best way possible, a carefully curated selection of dishes that focus on quality over quantity. Every plate was delicious and beautifully presented. The service team that evening did a fantastic job and should be very proud of themselves. We did have a small issue with a lifeguard’s attitude one afternoon, but once we mentioned it, management handled it swiftly and professionally. All in all, Nalu Resort strikes the perfect balance between modern luxury and warm, genuine hospitality. Thank you to the entire team for making our stay so special, we’re already looking forward to coming back next season!