Castellum Suites

Behalf of friend Andreas Andreou from Cyprus I stayed at this hotel from 28 August to 1 September, booking a suite on the fifth floor with a pool view because I expected a comfortable stay and professional service. Unfortunately, the experience was completely unacceptable. When we arrived in our room, we went onto the balcony, where we witnessed a man on the third floor openly masturbating while looking towards the pool area. I took photographs and immediately went to reception to report the incident. I explained that my wife and I should be able to use the pool without being exposed to such inappropriate behaviour. The reception staff assured me that they would handle the matter, but nothing was done. What made the situation even worse was that our complaint was discussed by members of staff throughout the hotel, including in the restaurant. This was extremely unprofessional and made us feel embarrassed and uncomfortable. The following morning, while we were having breakfast, a waiter rudely confronted my wife because she answered a phone call from her seriously ill mother. When I asked what the problem was, the waiter responded aggressively, saying, “You can go and make your complaint everywhere you want. This is how I speak and this is how I decide.” This level of arrogance and disrespect was completely unacceptable. Because of the staff’s behaviour and the hotel’s failure to deal with a serious complaint, I decided to check out immediately. I strongly advise people to think carefully before booking this hotel. The poor handling of complaints, lack of professionalism, breach of privacy, and disrespectful attitude of the staff ruined our holiday completely. This was, without question, the worst hotel experience I have ever had.

Great friendly hotel, all the staff were amazing, from room cleaner to manager can’t fault any of them. Food choices like all all inclusive were limited but good and tasty. Pool area was a bit small but we knew that before booking, the hotel does give you pool towels, €10 deposit and exchange for free. The only complaint i have was the evening set up, you couldn’t sit outside. The bar was small and very hot, with a lack of atmosphere. I can only guess it was because of licensing laws as there is residential houses very close to the pool area. There isn’t much in the local area, a shop 1 min up the road, a barber and a few coffee shops. It’s a 10 min walk to the old town and the reason we booked the here but unfortunately I hurt myself before going and am having to use crutches. We couldn’t get a late check out but they have a shower room which we booked, it was used immediately before we were due to use and the cleaner went in before we got to use. Very clean and plenty of room. The only reason I didn’t give a 5* review is purely down to the evening set up, I come from Scotland and love to sit out on a warm evening, if we didn’t go out we went and sat on out balcony.

We have been in this hotel from the 19 August to 1 September 2026 The first thing to note is that in the checkin we have to need to compile a form online. For me it Is not a problem but I Imagine that for eldest people can be a problem. ----- Structure ----- There is a very large reception, the 2 elevators are little and can contains no more four people without luggage or two people with luggage. The room has a good size but there a open wardrobe not enough little for 2 people There is air conditioned but the thermostat doesn't work. I have had to put colder temperature otherwise It doesn't start. The mattresses were very firm, and the pillows are uncomfortable. ------Staff ------- The staff is very friendly and available Pool Swimming pool Is very little. The sunbed are not enough for all. The people put the towel in early morning for all day. I tried a morning to go to the open time but they had opened before and so there Is no free Place. However the sun bed were really sofà very unhygienic So we decided for all these reason to avoid to use Food The food was acceptable but not for a 4 stars hotel. The choose was very limitated. We have had the same grilled fish almost the days excerpt for a couple of days Also the proposed cheese were always the same three. Greek feta is not so food as I ate in other Greek Islands The fruit in the lunch or dinner Is olways Apple and grapes or nothing!!! The ice cream was good. Only the breakfast had many things for all tastes For the drink, the cola is water and Sugar. Instead the Orange juice was very good quality. Clean The room was always cleaned very well Position The position Is very good to visit old town, instead to reach the beach we have to walk 15-20 minutes. Overall impression The hotel offers all inclusive but they save money avoiding more expansive foods or limiting the quantity putting for example 5 bananas in the breakfast without replace them

Staff were friendly, room was big enough and spacious but the room had cockroaches in, sunbeds covered in ants. Pool is ok size but not enough sunbeds around pool. Food is terrible very small buffet not enough choice and options are very repetitive. Milk was out of dated and curdled at breakfast. Would not recommend. August 2026

It’s far from the beach. Not enough sunbeds and the pool area is really small. You can’t enjoy a drink in the evening outside as the pool area is closed off. The breakfast was horrible. Lunch and dinner was ok.