Cavo Suites

Very rude front-of-house staff. Not only did guests from this resort take the taxi that we had ordered and waited 20 minutes for, but the front-of-house staff member actually told us to wait while he helped them get into our taxi. When we tried to explain that it was the taxi we had booked, he didn't take the time to listen. We then went into reception to speak to him, where he was extremely rude. His response was simply, "Are you in a hurry? Order another cab." He didn't apologise or show any concern for the inconvenience he had caused. If this is the level of customer service provided by the front-of-house staff, it doesn't inspire much confidence in the overall standards of the resort.

Rude at the front desk we had a 3 year old with us and he decided to steal a cab we ordered on a taxi app and give it to his guests saying it’s his cab when it clearly showed the reg on our app , when tryna explain he said don’t worry y are you in a hurry

Firstly wow the hotel from when you get there is beautiful outside, you are always greeted by someone friendly at the desk always willing to help you even if it’s local restaurant recommendations. The room is beautiful and so are the pools! Food and drink brilliant and not too expensive either. Any issue they will help. The hotel was so relaxing and quiet no issues felt like heaven. We had the pleasure of meet kosta who works here and he is fantastic, he cares so much about the people who stay here and looks out for everyone such a kind soul. This place, the staff and kosta made us want to come back again. Thank you for the holiday of a lifetime ♥️

Check in We booked 2 rooms 708 and 710. €70 each room. We got our keys earlier than check in. Friendly receptionist. Room We were on the shaded side. Sun came round to us about 3pm. There are plenty of other beds you can use if you want the sun. Room has a safe, small fridge and kettle. No cutlery (other than a small wooden spoon) for your brews. They leave complimentary, tea and coffee. Bed was comfortable, some reviews on here saying the mattress was hard. We slept really well. Air con in the room too. Bathroom in both rooms were wet rooms. Wet it was. After a shower the water stayed for ages. Slip hazard. They left complimentary shower gel, soap, toothbrush, toothpaste, sewing kit, earbuds, nail file. Nice touch. Breakfast Couldn't comment as we didn't try it. But looked busy. Serving from 7am to 10am. We tried the pool bar food Kids enjoyed this. Location Really good, plenty of bars, restaurants and shops for your essentials. Was a lovely stay, despite the bathroom

Lovely hotel with super friendly staff. Rooms cleaned daily. Very comfy bed . Very clean . Lots of plug sockets. Near supermarkets, bars and restaurants. Beach approx 10 min walk . Only negative point really is would be nice to have a long mirror in room. Tips; cave bar, the bars (there are 3 or4) that are next to hotel. We shall return!