Serenity Luxury Hotel Agrilia

What a terrible hotel. How they can rate this as a 4 star hotel is a mystery. The hotel is not luxury and would not recommend this hotel. The floors in the room were concrete and not a single floor tile in sight. The shower was covered in limescale and green scum and in my opinion has not been cleaned since last season, if at all. Holes in the wall, rust coming through walls, filthy courtyard walls everywhere, the toilet flush buttons were a health hazard as they were peeling and dirty. The jacuzzi (as they call it) was simply a brick built bath at the rear of the room with no views and unappealing completely. All of the walls were filthy, the rear door would not lock and an egg chair suspended by a rusty chain. The room had approximately 6 sets of light switches in the room which made it impossible to figure out what swith turned what light on/off. Moving to the hotel amenities, the wooden sunbeds have seen better days. They appeared to be rotten and sagging, the pool was again just concrete with gravel which was a rough finish and very uncomfortable under foot and again the whole area could benefit from a coat of paint as this clearly hasn't been painted for ages. The breakfast food was cold and tasteless so never ate at the hotel again. I would not recommend this so called 4 star hotel to anyone and would personally rate this as a maximum 2 star hotel. The only good thing was it was away from the main Laganas strip so was fairly quiet apart from the groups of young people who were also staying there. I have included some photos to backup my arguments so you can judge for yourselves.

That’s sound tha. Good to go really. Might go back next week in all honesty. Genuinely best gaff been to in long time on a funky Friday.

Really enjoyed this holiday. We went just before the main season started. The whole place was lovely. Staff were very friendly. Hired a quad for a couple days from reception. We would definitely return. Zakynthos old town is beautiful and we also went to Keri. Beautiful island

Please do not book this hotel. Upon check in we noticed lots of ants under the bed and when I pulled out the bed there were lots of sweets/chocolate and a thick layer of dirt and dust. We told the staff, who laughed,and they said ants are part of village life! There was also a suspect fluid on the floor and the cot bed was broken. After having the room cleaned twice some of these things remained and we decided to check out. Despite repeated requests we have not been refunded.

We had many issues while staying, sadly too many to mention here. We spoke to TUI and the hotel but found both to be very unhelpful! The sunbeds by the pool are filthy dirty, stained and mouldy!!! we had dead flies in our room and despite asking it took them 3 days to sweep these up! The room was never cleaned, floors swept or bathroom cleaned. The bed linen and towels were changed every 2 /3 days as per their policy. The bed was made each day and bins emptied. We had no hot water for 2.5 days and freezing showers are no fun , not even in the beautiful Zante sunshine. Breakfast were as basic as they come. We didn’t spend any time or money at the hotel and instead spend our money at the beach and in the local restaurants and bars. A very very disappointing hotel !!