Mandai Rainforest Resort by Banyan Tree

Title: An Unforgettable Wedding Weekend Made Even More Special by an Incredible Team! We had an absolutely wonderful stay at Mandai Rainforest Resort during our wedding weekend, and it was so much more than just a hotel stay. From our pre-wedding visit in July to our actual wedding weekend in October, the consistency of service and genuine hospitality from the team truly stood out. A special shout-out to Christine, Umairah and Shammy from the Tree House team. Christine deserves particular recognition for making us feel like VIPs. We had the opportunity to chat with her during our stay, and her warmth and thoughtful gestures made the experience feel incredibly personal. It is people like them who make a beautiful resort truly memorable. We were very grateful to be granted an early check-in on our wedding day, which gave us and our bridal party plenty of time to prepare before our dinner reception at Singapore Zoo. The check-in was seamless, and we were personally escorted to our Tree House. And the room was simply incredible! Spacious, luxurious and with the most beautiful combination of forest and sanctuary views. Our bridal party was equally impressed, and we were so happy to have been able to share such a lovely space with them before the celebrations began. The team also did a wonderful job refreshing our room after our wedding reception. We wanted to return to a beautifully tidied room, just like when we first arrived, and they delivered. Even waking up the next morning was a treat, with the changing daylight giving us a different perspective of the beautiful surroundings. Another highlight was the Tree House Bird’s Nest Pool. My husband and I managed to enjoy the entire pool to ourselves for a while, making it such a unique and memorable experience. Dining was equally impressive. We enjoyed breakfast at Planter’s Shed with our family on the first morning, followed by breakfast at Forage the next day. Forage was practically fine dining for breakfast! Food was delicious, and the service at both restaurants was excellent. We also appreciated the team’s flexibility in allowing us to redeem our complimentary afternoon tea on our departure day after we had missed it the day before. It was another lovely experience! The gym was well-equipped with everything we needed, and even our checkout was thoughtfully handled. Christine personally escorted us, and the team helped load our luggage into our cab. We were also allowed to keep our wooden Tree House key card bracelets as souvenirs, and Christine surprised us with a natural soy wax travel candle. Such thoughtful parting gestures! There are just a couple of small areas that could be improved. The buggy service availability was occasionally inconsistent, with us sometimes being told there were no drivers available. We also noticed an unpleasant odour in the shower area near the Bird’s Nest Pool, which could benefit from more frequent cleaning. We did experience some confusion with the online booking process and reservation confirmation numbers, as the website-generated reference differed from the one provided by the reservations team. The pre-arrival check-in form could also be more user-friendly for bookings with fewer than the maximum number of occupants. Nevertheless, these minor inconveniences did not take away from what was an exceptional stay. Ultimately, what made our experience so special wasn’t just the beautiful accommodation, facilities or dining, but the people who went out of their way to make us feel welcomed and cared for during such an important milestone in our lives. A heartfelt thank you to Christine, Umairah, Shammy and the entire Tree House team. You made our wedding weekend even more memorable than we could have imagined. We cannot wait to return. This certainly won’t be our last stay at Mandai Rainforest Resort! ❤️

We finished our overseas holiday with a relaxing stay at the Mandai rainforest resort Singapore. By chance we met the amazing Riyan from guest relations, when checking in, in the lobby. He assisted us with booking tickets to the night safari show(had brought the night safari tickets separately). The level of service we received was exceptional, he was incredibly friendly and was helpful from check in to check out, you could tell he was passionate about the resort and its sustainability and environmental efforts. The room was comfortable and spacious. The breakfast had a fantastic range which the kids loved. Would highly recommend the Mandai Rainforest resort hotel, particularly if you are planning on heading to the Zoo or surrounding parks as part of your stay.

Wonderfully Relaxing and memorable stay made extra special by the friendly and attentive team — truly 8 star service from Mr Riyan , Toby, Yuslyn, Siti, Sophen, Umairah and front office team. Lovely breakfast spread and special mention to KY, Firdauz and Planter’s shed culinary team. A great experience at the Banyan Spa and to Ms Kathy, Ruby , Grace and Wei Nee for an enjoyable and relaxing time. Truly a sanctuary for the senses !

Good hardware. Service is far from expectations. Feels like more training is needed for the hotel and restaurant staff.

The hotel boasts an excellent location, environment, and service—quietly secluded yet conveniently comfortable. Its unique eco-friendly treehouses are especially ideal for family vacations with children. Special praise goes to the hotel managers Mr. Toby and Miss Shammy, who professionally and warmly introduced us to the hotel's amenities and entertainment options, and provided prompt, thoughtful service throughout our stay. It was a pleasant and relaxing journey—we’ll definitely return again.