Mercure Benidorm

The location was great! Plenty of shops nearby and many amenities in walking distance. The workers were very friendly and accommodating. The room was beautiful and very clean. Highly recommend to anyone wanting to visit Benidorm.

Lovely hotel. Staff very helpful and food great. Beautiful location and room to a very high standard. We had a great stay

Exceptional customer service from all the staff and especially Michel who worked on the receptione who went all out to be helpful and very accommodating and jose who worked at the pool area. Food was incredible and the hotel is beautiful definitely be back again.

Our stay at this hotel was a huge disappointment. There were so many issues throughout our stay. Beach towels were never replaced, which is unacceptable for a 4-star hotel. There was no complimentary bottled water in the room, something that is usually standard in hotels of this category. Housekeeping was very poor. The balcony floor was never cleaned, the bed linen had stains on it, and it smelled extremely strongly of laundry detergent. The smell was so overwhelming that it made it difficult to sleep comfortably every night. The reception staff were polite enough, and check-in was quick and efficient, but they didn’t seem able or willing to help with any of our concerns. The bar manager and the staff around the pool were unfriendly and unprofessional. The only real positive was the food. The buffet was delicious, with a good variety of dishes every day. However, the grill station was a complete failure, they couldn’t even make a proper omelet. Quite noisy as well, there’s a construction nearby. Overall, this was one of the worst hotel experiences we’ve had. We will never return to this hotel, and after this experience, we will also avoid all hotels under this brand.

Location walk out to the right is shops then 10 mins walk to beach .which is absolutely amazing .the hotel 5 star cleanliness smells beautiful so clean and fresh very tidy and very welcoming all the staff are amazing here so friendly always chatting.food was off the chart amazing what ever you could want is there .you do not go hungry .highly recommended. Will be returning