Ikos Andalusia

Úžasný týden V hotelu Ikos Andalusia jsme byli první týden v září 2024. Byla to naše třetí návštěva řetězce Ikos a opět jsme nabyli zklamáni. Ubytovali jsme se v Junior Suite Deluxe s výhledem na moře. Pokoj byl velmi prostorný, moderní, čistý, s obrovskou koupelnou a zařízeným balkonem. Nespresso káva a plně zásobený minibar doplňoval luxus. Restaurace uspokojí i nejnáročnějšího strávníka, nám nejvíce chutnalo v OUZO a Seasons pro deluxe hosty s úžasnou Eliškou. Návštěvu Provence jsme si nechali na poslední večer jako třešničku na dortu s profesionální Ninou. Velké plus dáváme za ručníky na lehátkách, množství lehátek u bazénů a u moře, protože se nikdy nestalo. že by nebylo volno. Obsluha u bazénu a u moře vás tak rozmazluje, že je musíte odmítat. Chtěli bychom vyzvednout velmi profesionální slečnu Katarinu z Deluxe Collection Team, která pozvedla služby na nejvyšší úroveň. Zařídila nám návštěvu restaurace Tikitaka v program „Dine Out“ , jedné z nejlepších místních restaurací. Pomohla nám cennými radami při návštěvě Gibraltaru, Estepony, při vyřizování pozdního odhlášení a při zvládání všech našich rozmarů. Nikdy jsme se necítili tak rozmazlováni. Služba byla bezkonkurenční, personál byl pozorný, rychlý a zdvořilý, nic nebylo příliš obtížné.

After my family went on and on about how amazing this hotel chain is I bit the bullet and went with my brother. Initial impressions have been poor at the very best. Visited the desk at Malaga airport to be greeted by a lovely lady - but the driver was not there yet. After 2/3 calls he was located. The driver made no conversation with us - didn’t even help with cases despite my brother saying at the Oceaina hotel the transfer made you feel special. The taxi was a nice 6 seats with seats facing each other - we asked the driver to put the middle down so my nephew could see out the window - he just said “why” abruptly - huffed and puffed before agreeing. He drove eraticly at times and even at drop off did not speak to us at any point A we’d clearly upset him. Check in was smooth and we were shown to the room, the room for some reason was set up for 5 people despite us being 3 people. The entire sofa was made into 3 beds - so we couldn’t sit. The main bedroom despite a request to be twins was a double. We requested this all to be sorted and we went to the pool at 3pm. We returned at 4 - room wasn’t sorted - text the consierge and asked for it to be sorted - back to the pool - returned at 5 - nothing sorted. Naps cancelled we text again and promised it would be sorted - got to the point where we were going to miss our dinner reservation. My brother went to reception but met with much confusion and a struggle to see a manger. First other ruined by as simple a thing of making beds up wasn’t possible depite 3 hours notice. Ordered pillows at 3pm - didn’t arrive - late to dinner as a result of the messing around then late entertainment for my nephews To make it worse the room Is warm and it seems that they don’t have the air con enabled…. 5 star prices, 1 star service I’m told always book the Oceaina not the Andalusia

We visited Andalusia in the last week of its opening in Nov 2025 and we had really lovely weather. This was our 15th IKOS holiday and our first out of Greece. We were not disappointed it was everything that the Greek resorts give us and it was nice to explore the Spanish coastline both by using the cycle hire and the car hire for the day. We truly had a wonderful holiday. We had a great wine tasting by the brilliant Alicia and also met Jose Antonio the sommelier who both looked after us extremely well throughout our trip. Thank you 🙏 both. We are coming back in 2026 so hopefully will see you again. Zuzana in the main bar was a superstar and we really enjoyed chatting with her. We also booked the cocktail class and the man who did that was great 👍 along with the man who worked in the cocktail bar in the evening. Both wonderful cocktail makers. We had some wonderful food in all the restaurants and were lucky enough to dine in them all throughout our stay. Thank you to Dimitris and Asteris in the Italian, we had a wonderful evening meal. What made our stay so memorable was meeting Martha Karamaus the Reception manager who we had heard about from our dear friend Katerina who is a manager at IKOS Dassia and Martha is a relative of hers. She is a beautiful person and we really loved meeting her at Andalusia and when we re visit this year we hope to see her again. Thank you so much for looking after us.

We had the most amazing stay at Ikos Andalusia. The service felt genuinely warm, the food was outstanding (every restaurant was a hit), and the whole place has this relaxed, luxurious vibe without feeling stuffy. Waking up to sea views, spending the day by the pool, and ending with dinner at sunset — it just felt easy and special. We left already wanting to come back.

This was our 3rd Ikos stay, having previously visited Dassia and Porto Petro. We were in a Party of four. Our staying in standard and my husband's sister in Deluxe. The main theme of this review is about the service, which is (for us) what sets Ikos apart and is why we happily pay the premium price. If this review was purely about service is would be 3 stars. The four stars recognise the whole holiday. The service at Ikos Andalusia was simply sub (previous) Ikos standards we experienced Each service issue in isolation was minor. It was the regularity of them that became annoying, including after we had left. When... We were at the airport for our flight home when my husband got a call from his brother in law, as there was an outstanding balance against his room - the booking being made by my husband. They went through every payment and date to find the error (made by Ikos) as there was no balance to pay. The worst thing being that it was the exact same error and exercise gone through the day before, when my husband went to settle up and had to go through every detail and date to correct an Ikos error. Pool service was consistently poor with staff focusing on busier areas. Many times we had long waits, eventually giving up and going to the nearest bar for water. Dinner service was not to usual high standards. Some examples follow. At one meal (with 2 service staff) one waiter asked if we would like top ups (correct drinks), the other rushed in putting still water in my sparkling water and the wrong wine. Another time I ordered dishes that did not arrive. Another where drinks were left outside (having moved us inside due to strong winds), with no staff available my husband went to collect them - suddenly descended upon by staff recognising what was happening. The most disappointing thing was simply the lack of personal interaction with waiting staff which we greatly enjoyed on our other Ikos visits. The friendliness was simply not there. I can only assume there was a combination of a lack of staff and some training issues. The front office staff kindly gave us a couple of complimentary offers as an apology, but it didn't take away the many small disappointments we simply didn't expect. This paled compared to my sister/brother in laws problems. They moved room twice, ending up in a Deluxe 2 bedroom villa!. Their 1st room had electrical issues, their 2nd bird excrement on the balcony. With one incident where my brother in law was fully lathered up in the shower when the power and water was turned off (for maintenance work) without their being told. One (near) whole holiday annoyance for them was the Whats App concierge calling him by my husbands surname in all conversations. The check in staff having put in the wrong details for standard and deluxe guest on arrival. After multiple requests to fix this, they did so on day 6 of 7. Their highlight was the service in the deluxe area and they still had a great time. Our highlight was the food which was great in every restaurant. I would also encourage anyone thinking of visiting to combine it with a stay in one of the many amazing cities and towns in this part of Spain. Seville, Cadiz, Granada, etc etc. We had a wider family stay in Seville and Cordoba before heading to Ikos.