7Pines Resort Ibiza

Pool area and views are spectacular. At the adult infinity pool you have to pay €80 per head for best seats. Cheeky given you’ve paid a full price for bedroom. Service is top rate. Three restaurants are great but pricey. Rooms were disappointing- 55sq metres sound large but the actual bedroom is small - just enough room to walk around the bed. There is a sofa area with the biggest (unnecessary large) breakfast bar to pour a drink! This was wasted space, in addition the balcony view will almost always have you overlooking many parked cars. The room smelt badly of a fresh air spray can. It was suffocating and took a couple of days to rid the room of the spray. Finally as it’s Ibiza they insist on blasting music by the pool from 10.00am to 19.00pm. The hotel is 40 minutes from city centre so we thought it would be more peaceful - especially 16.00 to 18.00. Loads of people complained about the loud music and asked for it to be turned down. Staff say the general manager insists on loud music. Look at the pool area and it’s not a party crowd. If the manager ignores his guests he shouldn’t be surprised if they ignore his hotel (or write poor reviews!)

My husband and I recently returned from a trip to Ibiza. We were fortunate enough to get to stay at the 7Pines Resort. It was absolutely stunning. The views were spectacular, the breakfast every morning was amazing and the rooms were spacious, very clean and very quiet with excellent amenities. But, what made this trip EXTRA special was the staff. They were kind, friendly and very accommodating. I had left a very expensive hat behind in our hotel room. I contacted the front desk as soon as I realized I had forgotten it. Branco Vidal was beyond helpful. He let me know that it would be shipped back to my home in the United States. Ruth Caina followed up by sending me tracking information. My hat arrived in perfect condition only days after we got home, Both Branco and Ruth were kind and so pleasant to deal with. They were efficient at locating my hat and sending it via post with absolutely no issues. My husband and I look forward to returning to 7Pines Resort one day very soon. We hope to thank Branco and Ruth in person for their excellent customer service. Both of them went above and beyond for me and I am so very, very grateful to them.

7 Pines is undeniably a beautiful hotel with stunning views and a relaxed, premium atmosphere. The property itself is lovely, and the setting feels peaceful and secluded. However, there are some fundamental issues that impacted our stay. The biggest challenge is the location. Travelling anywhere from the hotel is extremely difficult, with taxis often taking close to 1hiir before they would arrive. For a resort of this calibre, offering a shuttle service during peak periods would make a huge difference. They do offer a bus at €140 which I find absurdly absurd. We also experienced several room-related problems. Our first room had an electrical fault, leaving us without lights for 24 hours before we were moved. More concerning was finding dry blood on the mattress sheet — something that should never happen in a 5‑star hotel. Overall, while the hotel itself is lovely, the combination of transport limitations and the room issues means we wouldn’t return based purely on location and ease of access.

The lobby and pool are very misleading because the rooms are (at best) on a best western level- very dated and kind of gross. The living room area is huge but the room itself is tiny which makes no sense. There are so many bugs and everything is chipped and cracked and falling apart. My friend that is staying here also fell down a flight of stairs in her room because they were soaking wet. Breakfast is self seating and had no seats whatsoever which is beyond frustrating. The coffee machine has been out of beans for an hour, half of the buffet items are empty, and I couldn’t flag down a waitress to save my life and it has been 20 minutes since I (finally) ordered my coffee. They’re overbooked, understaffed and overdue for a renovation. The location is also incredibly far from everything and it has been a 30-40 minutes ride wherever you go.

Our stay at 7Pines Resort Ibiza was a mixed experience. Unfortunately, our first impression was one of real disappointment. One of the main reasons we booked this hotel was the spectacular infinity pool overlooking the sea. While the website mentions that parts of the pool are adults only, we did not expect that children under 13 would not be allowed to access the infinity pool at all. Instead, families are directed to a separate children’s pool, which is a 5–10 minute walk away from the main reception, restaurants and main pool area. The family pool itself was a huge disappointment. It has no sea view whatsoever and is surrounded by buildings with areas of artificial grass. In our opinion, it felt more like the pool of a campsite than that of a luxury five-star resort. As we enjoy spending time together as a family, we never used the adults’ infinity pool during our four-night stay. Fortunately, we had booked a Garden Pool Suite, which turned out to be the highlight of our holiday. The private pool was a great size, our children loved it, and we spent most of our time there instead of at the family pool. The suite itself was spacious, in excellent condition, and the housekeeping team did a fantastic job throughout our stay. The food was another area where we expected more. We had spent the previous five nights at another luxury hotel in Ibiza, so we were already accustomed to the island’s high prices. While we don’t mind paying premium prices, we expected a higher standard of food. On our first two days, the Margherita pizza we ordered was completely burnt. After that, we specifically requested that our pizzas not be burnt whenever we ordered them. We also tried the Japanese restaurant on our first evening but didn’t particularly enjoy it, so we chose to dine outside the resort on the following nights. Room service and the food by the pool were acceptable, but overall we didn’t feel they offered good value for the prices charged. The Kids Club staff were friendly and welcoming, but compared with other luxury family hotels we’ve visited, the programme lacked variety. Our children enjoyed it for a short while but quickly lost interest.