Mondrian Ibiza

My friends and I stayed at the Mondrian and although we did enjoy ourselves, we wouldn't return due to the following issues. The Mondrian promises a 5 star experience yet the reality is much less than this. I've never stayed at a 5 star hotel where they expect you to pay €30 for a sunbed on the beach, they ask for a minimum spend to use a sunbed at the shared pool (with another hotel)?? It felt like they were just trying to take money at any opportunity. Even room service had a minimum fee? They charge €7 for a small bottle of water?? The positives were the breakfast service and the staff were friendly. But sadly we won't be returning for the above reasons.

Booked a drive from airport to hotel directly with hotel. When arrived found the porter outside he welcomed me. Went in, checked in asked about my luggage the person on reception said she has no clue where my bags are. Went to storage and didn’t find it. Ran outside to check and yeah the luggage was left alone outside hotel. Porter didn’t bother to bring it in. Upon entering the lobby a bad smell (sweat) hits you. Went to my room to discover a new smell (vomit) i don’t think the room was fully ready for me. I suspect that the former guest vomited on the floor and they didn’t clean well. There were hairs on the floor in bathroom and bedroom. Asked to clean it up and they did immediately. There was no bathrobe in room i asked for one but left after one week without getting it. Went to the beach to find that no service there. You have to walk to restaurant to get water. And the sea was extremely dirty! Tried the pool not inviting and definately not a five stars standard! Tried restaurant around pool ordered greek salad the feta wasn’t good (old and smelly). The lifts doors are very dirty from the inside. No spa. The only place where you can do massage is around the pool outdoor. For the price that you pay (not cheap) you won’t get what you are looking for. Not luxurious at all. Positive: breakfast is rich i found gluten free choices and service was good. Guest relation is good they answer phones and tryto help. A No for me!

In 20 yrs of going to Ibiza, I checked out Mondrian Hotel for the first time. I felt compelled to write a tripadvisor review for the first time as it was incredibly awful. For over 1k a night, what I experienced below was so bad it was comical, needless to say will never be returning to this property: 1. I complained multiple times over the phone and wassap that loud banging noises were waking me up at 6am for 2 nights in a row. Normal hotels, even a zero star motel, would simply offer to move rooms instead of ignoring the feedback and stating there was no reason for the noise and no one else was complaining. I physically went outside to see where my room was located and it was right below the restaurant or lobby of the hotel (obviously the hotel is constructed so poorly to cut costs with no soundproofing that when the staff rightly so would clean at 6am, I could hear the vacuums, furniture being moved around, people walking around etc). To resolve the issue, when I specifically asked to move rooms after the second night of poor sleep (as there were loads of other rooms available on line), or to even check out so I could move hotels, there was zero response. 2. Consistent theme of cutting costs…with their beds. Made of cheap material where back aches after. 3. Had to request a robe as no robes in room. Never showed up. 4. Had to request cotton ear buds as none in room. Reception said it’s now illegal to provide them in the rooms but would do me a favour by bringing me some up… of course never showed up. 5. Housekeeping decided to throw out my shoe bags. When packing to go home, I had to put my dirty shoes directly into my luggage. 6. Beach is not as shown in photos. It’s like 2/10 normal Ibiza beach (they advertise as if similar to Formentera waters). 7. Not only do they charge you 30 euros for subs beds, but they told me they were sold out on first day and I was on a wait list. My friend called an hour after and got one instead. 8. Room itself is 3 star room… not Four Seasons standard 5 star with quality furniture, cleanliness, etc. 9. Upon check out, one of the breakfast items didn’t include the discount that I was due to receive. When questioned, she said the system hadn’t updated yet as it was earlier in the day (what?!). Only positive was the staff who were very friendly and offered to help in person, but obviously with no execution.

We are staying at the Mondrian Hotel and enjoyed the minimum spend beds with our waitress Natalia. I have to highlight the excellent service we received from her and how quick the service was. We had our food and drinks within 5 minutes of ordering. Thank you team!

Stunning location. Great for a mini break. Staff were friendly. Great vibe around the pool. Rooms were stunning. Loved the hotel interior, very boho. Very reasonable value wise for a long weekend. Would defo recommend. Beach gorgeous.