Alua Gran Camp de Mar

A Nightmare Experience: Bullying Manager, Smelly Rooms, and Total Corporate Neglect Overall Rating: ⭐☆☆☆☆ (1/5) Review: My stay at this hotel was completely ruined by an appalling lack of service, terrible room conditions, and a shockingly aggressive hotel manager. The Check-In & Service Culture: The issues started the moment I arrived. I stood in a queue with about six other people, only to watch multiple guests walk right up to the reception desk and jump ahead of everyone. To make it worse, arriving guests were being offered welcome drinks—a courtesy completely denied to me. I want to explicitly state that the reception staff themselves seemed to be trying their best. In fact, when I ultimately checked out, the reception team looked highly embarrassed by everything that had transpired. This review does not reflect them in any way; it is entirely a reflection of upper management. The Rooms (and the Smell): I went through three different rooms during my stay, and every single one had a major issue. 1. Room 1: I paid for a sea view but was given a room looking at a roof. It also smelled awful—a musty odor heavily disguised by cleaning products. 2. Room 2: I went back to reception and was moved to a Level 1 pool view room. The exact same strange smell was present. 3. Room 3: I finally accepted a sea view room, but the musty smell was still overwhelming. After three rooms, I realized this odor must be the standard for the hotel. The smell was so bad that it kept me up all night. I couldn't get a wink of sleep and resorted to watching NCIS on the TV all night just to pass the time (my apologies to the neighboring rooms). Shocking Management Behavior: The next morning, I contacted British Airways (who I booked through). They were amazing and advised me to speak with reception to find a solution. When I did, the hotel manager, Katrin, came out. If you want to be bullied, intimidated, and spoken to like dirt, reach out to Katrin. She completely turned the situation on me, claiming I was the problem. She then bizarrely complained to me that they don't get paid for three months by the booking system. To top it off, she threatened that if I didn't check out immediately, I would be charged €10 per hour for every hour I stayed—despite the fact that my room was already fully paid for for another three days! After delivering this appalling ultimatum, she literally ran off into the back room to hide. Zero Corporate Accountability: Thankfully, British Airways has been fantastic in handling this disaster. However, Hyatt (the parent brand) never bothered to get back to me regarding this incident. It completely shows how much respect they truly have for their guests. I can safely say that my Hyatt account will be closed down from this point forward. Avoid this place if you value basic human decency and corporate accountability.

Nice clean hotel....staff friendliness brillant....nice location and only short taxi drive to other resorts lovely beach front

Lovely hotel in a picturesque location. Nice food, some branded drinks on all inclusive and very friendly staff. It’s a very small quiet resort, there’s a few restaurants but no sports bar etc. Less than 10 euros in a taxi to Port d’Andraxt, where there are more bars and restaurants. Perfect for an all inclusive chill out week.

Stunning, peaceful location, small rooms - could be improved with better storage/space for personal items (tiny bedside table shelf without drawer, limited for vanity items), good value, very clean throughout hotel, room very quiet, vegan/vegetarian section at dinner which was impressive to see. We had a wonderful stay. The location, hotel and service we felt were really brilliant 🙏🙏🙏 We would like to give a very special mention to Valeria at reception for her fantastic recommendations for a day trip we went on with a hire car (Valldemossa and Fornalutx ...both with breathtaking views/scenery). These trips were real highlights for us and have made a lasting impression and lovely memories. It was so lovely to see these stunning parts of Majorca. Thank you to Team 'Alua Gran Camp De Mar' and Valeria for her lovely manner and local knowledge and expertise 😊🙏🙌 Until the next time 🤔 😊

Fantastic hotel, great location, very clean, wide variety of fresh food, excellent staff, very helpful and friendly. This was out third visit and wont be our last