Alua Linda Mallorca

This hotel may look impressive from the outside, but unfortunately that impression ends very quickly once you actually stay here. I am currently staying at the hotel, and the standard of the accommodation, facilities and customer service has been exceptionally disappointing. The hotel was refurbished in 2026, which was one of the reasons I chose to book it, but so far it appears that the refurbishment was largely cosmetic, with the fundamental systems and infrastructure seemingly left untouched. The air conditioning is completely useless. It is currently 36°C outside and the room is sitting at approximately 29°C. The system simply does not cool the room. For a hotel in this climate, an air-conditioning system that fails to provide any meaningful cooling is completely unacceptable. The water pressure constantly fluctuates, as does the water temperature, but the biggest issue is the complete lack of temperature regulation. The water is either scalding hot or completely cold, with absolutely no usable middle ground. You can move the mixer tap millimetre by millimetre and it makes absolutely no difference whatsoever. The rooms are also cramped and poorly laid out, with very little meaningful, usable space for suitcases, clothing and the belongings you naturally have with you on holiday. The hotel has been contacted about these issues, yet nobody has even bothered to come and inspect them. The television also does not work—there are no channels whatsoever. I was told that a technician would come the following day to resolve the issue, but that was the last I heard. No technician, no update and no further communication from the hotel. What makes this particularly disappointing is that the hotel is part of the Hyatt group. Given the name and reputation associated with Hyatt, I expected considerably higher standards of accommodation, maintenance and customer service. At present, the overriding impression is that considerable effort has gone into making the hotel look refurbished, while the basic infrastructure and guest experience have been neglected. Once you have checked in and paid your money, the apparent lack of urgency in dealing with basic problems is frankly unacceptable. I’m not going to get into the smaller things as I would have overlooked them if not for these more serious issues. My holiday provider has tried twice to contact the hotel and have been hung up on and now are not answering the phone. The holiday provider is now trying to contact the hotel with. Email. The photos show the temperature regulation for the aircon (outdated) and the lack of signal on the tv. I have videos of the water pressure and the lack of power of the aircon but I don’t think I can add them.

The beds were bad and hard. The air conditioning was bad and did not cool the whole room. The staff was really rude. The entertainer was the only friendly person in the hotel. The pools were dirty and bad and did not match the description. The rooms were really small. The dinner was great.location good and quiet.

Having stayed here several times over the years, we were amazed at the transformation of the Linda. The renovation has been done very tastefully with very modern and elegant touches. From the reception and public areas to the dining room and bar areas, the ground floor and entrance areas are beautiful. Apart from one staff member - and it was great to see him again - the reception staff are all new and everyone was cheerful, helpful and switch from language to language with ease. It's stunning how the new pool has appeared where the crazy golf and tennis court used to be, what a brilliant idea. Plenty of beds available. The original pool also has plenty of beds and we were told it'll be completely finished during the winter months. Breakfast and dinner options were plentiful and delicious with pleasant and friendly staff. Again, just one staff member from the old days, she's still lovely. Our room was so well decorated, very easy on the eye, air conditioning was good. Fridge, kettle, water provided. Safe costs a little extra, €3 per day. Such comfy beds. Bathroom was gorgeous, shower temperature, as previously mentioned by others, was very temperamental. Housekeeping staff all polite and nothing was too much trouble. Taxi from airport took approx 8 minutes and cost €20 for 2 adults with 1 case. Bus stop across the road, easy to get into Palma with onward connections all over the island. Looking forward to our next visit.

Very clean hotel, super friendly staff especially the entertainer Juma who made our holiday super fun! Would definitely come back here :)

Lovely position close to the airport and the sea. Hotel rooms kept clean with lovely staff. Great entertainment esp yoga and aqua. Good choices for breakfast.