JS PortoColom Suites

This hotel for me was all about the suit and Spa which are great the room was spotless and so comfortable. Spa looked brand new pool cold but sauna and steam room are beautiful.

This was a very nice and convenient hotel on our "around the island" cycling trip. The rooms were quiet, clean and comfortable and the pool and wellness area were quite comprehensive. Bike storage was safe and clean. Service was very attentive and helpful. The luggage transfer to our next destination worked smoothly. Would stop there again.

Overall, our experience at JS Portocolom Suites has been rather disappointing given its recognition as a four star hotel. Location - Portocolom itself is lovely and very peaceful, but it’s definitely more for people with children or those who enjoy quieter settings. In all honesty, there’s not much to do besides walking, and there’s only one beach nearby (Cala Marçal), which is pretty but quite small. Accommodation closer to Palma may suit those who are more interested in exploring the city, with variable attractions shops, restaurants etc. Rooms - very basic and does not come with coffee/tea making facilities. Recommend bringing a travel kettle to avoid the cost of renting one. Only pros were that the bed is comfy and shower is very powerful. Views aren’t the best and can be noisy at times if your room/balcony faces the main roads and games area (where there are often people playing air hockey, snooker, claw machines, etc.). Importantly, it's worth mentioning that the WiFi was terrible, and I resorted to using mobile data most of the time. The TV and phone in the room did not work at all, only the main tv in the lounge area of the suite which was placed ridiculously high on the wall you would need to strain your neck. Cleanliness - various aspects that were questionable including the towels looking like they aren’t washed properly, they don’t change bedding, and to our surprise, ants festering in various nooks and crannies in the room. When we raised this with the front desk, the member of staff was not surprised in the slightest and implied there wasn’t much they could do - insinuating that they were attracted to food (despite us not having any kind of food out in the open - we kept fruit in the minifridge). We did ask if it was possible to move rooms but she maintained ants were unavoidable no matter what floor you’re on, which itself is a red flag. The cleaning lady did apparently do something to the area with more ant activity but we still found the odd couple in places like the sofa and along the countertop. Food - breakfast variety was not great, pretty much same thing everyday and it was all cold. Dinner was hardly an improvement, although there was fresh fish cooked by the chefs daily, it was quite bland and I could say the same about the rest of the food - very much lacking flavour. Generally speaking, this hotel is not suited to foodies who like to try new things. Pool, gym & other amenities - pool was big, always had a lifeguard on site, we went off peak so there were plenty of sunbeds, but it could probably get quite busy during the school holidays. The gym was very basic, AC was never on and there was only one treadmill - and that was faulty.

The hotel is nicely decorated and very clean with good facilities. The walls between rooms are very thin and it was hard to sleep due to sounds from neighbouring rooms. I was disappointed that there were babies and young children in the adults only spa facilities every time I used them (4 times during my stay). The resort is very family friendly.

Very clean, staff very friendly and approachable. Reception staff informative and helpful. Room spacious and modern, our maid was excellent. Pool clean and maintained. Sauna top notch, my husband loved it. Pool bar, some staff not sure how to make certain drinks. Evening entertainment unusual acts not as good as we would have hoped. Not many tourists, which we prefer, quiet , nice to walk around.