Kimpton Aysla Mallorca

Hotel is amazing! Miriam was fantastic, even with my limited Spanish, she made it easy speaking English to me and went out of her way to make everything run smoothly! The staff had been so welcoming and every part of my stay was relaxing

Amazing service, the friendly staff makes you feel at home. Definitely the best hotel in Mallorca!

New and v nice property - rooms are a bliss and facilities (restaurants, pools, gym, e-bikes and services - such as partnering with tennis club etc) are best in class for a 5 star resort. Most importantly - the staff makes a real difference. The front office leaders, guest services (Junie) and restaurant manager (Charlotte) know you by name after one day and are genuinely vested into well-being of their guests - maintaining the charming warmth of a boutique resort despite the size. Clearly one we will return to! A 10/10!

We would highly recommend this hotel. From arrival to departure, we received excellent service, across all departments and would like to send our appreciation to the entire team, for creating such a great experience. We would however particularly like to thank, Charlotte, Albina, Franco, Toni, Lucy & Hope, for their outstanding hospitality & professionalism. The property was equally spotless throughout, with a fantastic wellness spa & delicious food. We hope to return !

After months of planning, my event was no longer a priority for hotel management, forcing us to start over. I was planning an event on behalf of a client and had been in good faith discussions with the hotel since September for a June event. Early on, communication was great. The team was responsive, helpful, and collaborative as we discussed and finalized the details of the event. By December, communication slowed significantly. After the New Year, the terms suddenly changed, including a new requirement for room blocks after we had been clearly told they were not needed. By that point, my client had already secured accommodations elsewhere that could not be canceled. After escalating the situation to management and having multiple conversations, there was no meaningful resolution. I was eventually told by a manager that the ballroom we had initially agreed upon was no longer available because it had been reassigned to a sporting event. Although they offered to help find another venue, no real assistance was provided. I was left to scramble, rebook vendors, and secure a new location in Mallorca, which is already a highly competitive destination for weddings and events. Ultimately, it became clear that my client’s event was no longer a priority once another event was given preference by the hotel. This was disappointing after months of planning and not the level of integrity or professionalism I expected from the Kimpton brand.