Na Taconera Sport & Relax

We stayed at the hotel with my fiancé between 15/08/2025 and 22/08/2025. Overall, this could have been a good experience, but unfortunately one night we woke up to the shocking situation of a cockroach crawling on my partner. We were given a new room that night, which we could eventually keep, but when we asked the reception the next morning about possible compensation, the staff member reacted almost indignantly, as if it were completely normal to wake up to such a thing. I understand that the climate is hot and humid, but when you pay more than €1,200 for a holiday and receive this kind of treatment, it feels disappointing. This left a very negative impression and completely overshadowed our stay.

We are forced to take off two star due to a major issue at this establishment — a serious downside, especially for a place that claims to be focused on sports. The issue lies with the coach in charge of the gym. His lack of manners and basic politeness is simply incomprehensible, and something I’ve never experienced before in a four-star hotel. Put simply, he never greets hotel guests, never smiles, and his attitude is completely unacceptable, clearly ruining the customer experience at the gym. What’s worse is that his behavior is entirely different with Spanish members — he rolls out the red carpet for them and reserves about 70% of the gym space for their use. To make matters worse, he works out himself during his shift, using the already limited machines. And the final straw: we saw him dining at the guest buffet at 8 p.m. — the ultimate insult. Who is he to receive such privileges despite his incompetence? Is he the son of a local politician who needed a job? All other services at the hotel are excellent: the housekeeping staff, the buffet manager, the reception team, and Mr. Paco… But this coach should have been fired long ago! He should make room for someone who actually wants to work and who understands what it means to work in a four-star hotel. We’ve stayed at this hotel four times already, spending over €10,000 in total, but honestly, due to the atmosphere in the gym, we’re no longer sure we’ll return…

This was my first solo trip and I really enjoyed it. I felt safe and secure at all times. The food was ok but would have like a cooked breakfast but overall it good. My room was lovely and the bathroom was very modern with a lovely shower. Hotel was nice and clean. The language barrier was difficult as nearly everyone spoke Spanish or German so English was tough, which felt a little isolating at times especially as I was travelling alone. 5 minutes later walk to the beach and a 20 min bus ride into Cala Ratjada for €3 each way. €9 in a taxi each way. I would come back xx

Breakfast was fabulous. So much choice. Hotel was very clean. Not much English spoken but staff really tried to communicate. Very helpful.

Don’t do it! Upon arrival we were basically lied to - we asked what time the gym opened (which actually was not at the hotel at all but across the road and down a hill) and we were told 9am when in fact it opens at 7.45 we then asked what time breakfast was - and again was told 9-10.30 very weird, but in fact was 7.30 -10.30 Before heading to the gym (where no water is available) we asked if we could get some from the breakfast room to be told no. There was no entertainment except one night of a Dj ! The relax pool and bar (down the road) had children screaming and bombing Into the pool. Not relaxing one bit. Our transfer didn’t come to collect us, which we paid for and then had to pay for a cab to take us to the airport. Our beach towels were not allowed to be changed and we had to have the same one for the week. This was not a cheap holiday by any means and does not deserve its star rating. I would not advise anyone to waste their money on this hotel. Last year I stayed at Hotel Serrano Palace and we ended up driving there every evening for some entertainment as our hotel had none. I was highly dissatisfied with the hotel staff except two people whom were extremely helpful. There were no coffee machines in the room which meant having to wait for the restaurant to open but to then be told you have to stay and eat you can’t just get a coffee. (In effect just one visit). There were some other niggly bits but feel it would be petty to mention them all. I feel I could have wasted my money elsewhere. Such a shame. (We are still awaiting the email to confirm that the hotel had to call us a taxi to the airport- I won’t hold my breath on that…).