Zafiro Palace Andratx

If I start by saying this was our 7th stay in Zafiro Palace d’Andratx that will probably give you a clue as to how amazing this hotel is and how highly we rate it. There are 5 restaurants, all of which serve incredible food, from lobster to fillet steak to scallops and sushi, the selection is excellent. The rooms are beautifully designed and laid out, and spotlessly clean. We always go for a junior suite with private pool, and have everything we need for a very comfortable stay. The spacious layout of the hotel means that it doesn’t feel crowded or busy and the views of Camp de Mar are just beautiful. What makes this hotel truly stand out is the staff, everyone is friendly, welcoming, professional and so helpful. Nothing is too much trouble and we feel truly welcomed every time we return. In fact we’re returning again next month! Mr & Mrs Bleakley

We celebrated my mom's birthday here. The proper yu was really nice. The views during breakfast were exceptional. We also had a room with a plunge pool, which we really enjoyed. The only reason it's not a perfect five-star is the lack of anything truly original compared to hotels with museums, award-winning chefs, beachfront access, or unique free experiences. For people looking for a great time, you'll more than likely enjoy this property. Truly a five-star hotel.

We thoroughly enjoyed our stay here. Our room was spacious, with a lovely bathroom and a jacuzzi bath overlooking the outdoors. The buffet breakfast was perfect — we couldn’t have asked for more. We also loved the sushi and Italian restaurants. The American restaurant, however, could be improved. The meat felt reheated rather than freshly prepared. We didn’t try the buffet dinner, so we can’t comment on that. We really enjoyed the pool area. It was always easy to get a nice double pool bed, which was especially handy with the little ones. The pool bar was also a hit. However, the food served by the pool could be improved. Housekeeping missed a couple of our daily cleans, which was a bit annoying. That said, we always had turn-down service in the evening. Overall, we had a great stay. However, we feel the food quality in some areas and certain aspects of the service could be improved — hence the four-star rating.

I am aware of the vast amount of 5 star reviews this hotel gets which is one of the reasons that I booked this 5 day trip for myself and my daughter. Sadly 5 star was just not our experience. May be we were unlucky. The main reason for the poor review is a rude member of staff at our first breakfast who was unwilling to seat us outside despite the fact there were several free tables. He was rude , unhelpful and quite threatening in his approach. After we relented and sat down inside ,as soon as he went , we went outside and happily found a free table of which there were many. There was no obvious manager available at breakfast so I went to reception to complain. I had no response to my complaint until 2 days after I returned home. The response was full of apologies but was inadequate and should have been dealt with at the time. Sadly the rude staff member was not the only one encountered . A request for a clean tool at the pool was met with the response go and get one yourself from your room which was not good enough. I'd used my towel to clean down the wet sunbed at the pool as there are no staff and no swimming allowed before 10.00 am ( This is a silly restriction and should be changed ). On another occasion our pool food order hadn't arrived after an hour . I was met with shrugging of shoulders saying the order hd been lost , again no willingness from staff to deal with a problem. Apart from breakfast and the meal we had at the Japanese restaurant on the first night I would say the overall standard of food was poor. Lunch at La Veranda was bland and tasteless, the pool burritos were also tasteless . My recommendation is go into town or get a taxi to Port Andratax for lovely bars restaurants and atmosphere. Our room was large clean and pleasant but beware if you are in block 1 as your view will be the car park ! Finally there is absolutely no atmosphere at this hotel the pools ( most of which are freezing) have no vibe , it is very like being in a library, My complaint response offered a discount on a return visit but sadly this is somewhere that I will not be returning to and would not recommend.

We travelled in October half term and it was our first visit to a Zaffiro hotel and Mallorca. Mallorca was beautiful and we would definitely return. We got a car and enjoyed having a few days out and everywhere we ate was very good. The hotel was also lovely. It was spotlessly clean, the staff were fantastic, the food and drinks were very good and the scenery and hotel itself were really great; it felt five star and we were very pleasantly surprised as we had not known what to expect. I had thought that there were so many beds that it couldn't possibly feel overcrowded so I was quite surprised to read reviews saying that in peak time it was too busy and there were no beds available. But on consideration I could see how when the hotel was at capacity it would feel crowded. In October it was very quiet (we joked about The Shining) and there were times where you felt like you were rattling around in an empty hotel. But I could see that at peak times the pools and buffet would become unbearably busy, as would the towns and villages in the area. Although I thought the service, location, etc, were five star, I have rated it as a four star as we felt overall that there was something lacking a little from the hotel; we are used to bigger hotels with a beach bar/coffee bar, etc and the only proper bar didn't open until 5 and then played some very odd music, so it felt a lot of the time like there wasn't much to do in the hotel. It would have been nice to have somewhere else to go, especially on the days when the weather wasn't nice enough to sit outside.