Zoetry Mallorca Wellness & Spa

Zde jsem měl sobotní oběd ve Vinařství. Obklopen masivními sudy v klenuté staré budově. Jídlo bylo super a dobře se postarali o mou nesnášenlivost lepku a laktózy. Nechali jsme dům vyrobit červené víno, což bylo krásné. Velmi atmosférické místo.

Pleasant atmosphere, beautiful design, and delicious food. I really enjoyed my stay at the hotel ! The staff were friendly and welcoming, and everything was well organized.

Really dated hotel - my room (1217) had a massive smell of drains which was not properly fixed even after several complaints. Stained carpets and rather non-motivated staff did not make things better. Food was very average. Not worth it.

We sincerely appreciate the room upgrade as a Globalist member. The room itself was wonderful, and the atmosphere and character of the castle could hardly have been better. The beautiful surroundings and country views were truly impressive. Unfortunately, however, the dining experience was extremely disappointing and fell far short of what we would expect from a Hyatt property. 1. Service level and staff training Overall, the service appeared to be affected by either understaffing or insufficient training. The staff did not always seem sufficiently attentive or welcoming. On several occasions, food was simply placed, or almost thrown, onto the table without any introduction or explanation of the dishes. This made the dining experience feel particularly impersonal. 2. Disorganization in the restaurant There was also a noticeable lack of coordination in the restaurant, and this happened repeatedly rather than as an isolated incident. We were served food intended for other tables, received dishes that we had not ordered, and on some occasions did not receive dishes that we had actually ordered. The repeated confusion made the dining experience chaotic and frustrating. 3. Food quality More concerning was the food quality itself, which did not feel consistent with the standard we would expect from a Hyatt property. For example, the chicken was served with a significant amount of feathers remaining. This was particularly disappointing and, frankly, difficult for us to accept from a hotel of this level. Overall, while we truly enjoyed the room, the castle atmosphere, and the beautiful countryside views, we would not recommend this property as a Hyatt all-inclusive destination based on our dining experience. NOT Even try it and it will ruin your days.

Very difficult review to write this, I have given 4 stars, could have given 5 but also could have given 1 or 2 stars. We have stayed at another Zoetry resort, and this was very different. Beautiful with flaws is a description from a previous reviewer, and this sums up our experience. Were were worried by some of the previous negative reviews, and some were justified, and more will follow! The property is beautiful, the main building, grounds, communal and pool areas are lovely and well kept. We stayed in one of the standard 'ponent' rooms which were perfectly good, large, with everything you need, large bathroom, bath, separate shower etc.. Then we come to the restaurants! Firstly, to clarify, at this time of year, there are two restaurants for dinner (excluding the independent Michelin star one), which share the central courtyard, one for breakfast and one for lunch, so if you stay more than a few days the choice can be limiting. Overall we found the quality of the food was good, fresh local produce. Service however varied greatly. Dinner was usually very good, Andrea was very good, along with Kiko. Breakfast varied, often with long wait times to take your hot food order. Ines was very good and held the place together, Roberto also good. Lunch and afternoon bar service, which is Es Clot by the pool, was the worst service, long initial wait times, orders sometimes wrong, sometimes cold. Pool App ordering system generally didn't work, and most staff didn't know how to make certain drinks, including cocktails. The staff were generally good, it's a management problem, no leadership or direction. I have given 4 stars overall because an experienced resort restaurant manager could easily fix these problems. There were some junior management around, who were frankly useless. In a week I never met anyone who seemed to be in a position of authority. We stayed All Inclusive (Endless Privileges) which is good value. However we felt the wine list under this scheme was very limited. Mini Bar was included but very limited, one serving of each wine / spirit only. Also in our previous experience Zoetry A.I started when you arrived and left the resort, not at check out. We couldn't get a late check out, and were not granted any privileges after check out (we had a night flight) Beautiful with flaws!