AluaSoul Menorca

My wife and I have just finished a week's relaxing holiday here and as always we try and score our experience out of ten and review as fair as we can . On arrival we were greeted by a very pleasant lad on reception who instantly made us welcome which is always a great start . We were allocated room 2226 where the balcony overlooked the side road to the hotel and we found the room perfect for our needs and enjoyed sitting on the balcony when we were in the room . We were all inclusive and the food was not to bad at all ,there was always a great choice and you never went hungry but special mention for the breakfast which has always been my favourite meal of the day in life , the choice was fantastic and special shout out to whoever made the scrambled egg as it was the best I've ever tasted. The Swimming pool was across the road and didn't open until 10am but not once was there a rush for the fantastic comfortable sunbeds as guests trickled in at own leisure and there were ample beds to choose from around the poolside. Our room as said was very comfortable and the bed was extremely comfortable, in fact one of the best beds we've ever had in a hotel for comfort and a great night's sleep . Every single member of staff we met or came across were superb and extremely polite and friendly and worked so hard but special mention to the lad on reception ( sorry didn't get his name) and to Dale and Carmen in the restaurant who wete super friendly and attentive to not only us but to all guests....but as said every member of staff were amazing. S'algar as said In many reviews is a very quiet resort and that's just what we were after to have a complete relaxing week after a tough few months health wise and it certainly didn't disappoint one bit . I said at beginning of this review we mark everything out of ten and every bit of this holiday got 10/10 from both of us . Thank you Alua Soul and thank you S'algar

Excellent hotel. Wonderful and very friendly staff. The food was varied and good. My favourite club suite was ideal and worth the upgrade. If you like adult only and calm is perfect place. Lovely walks to Alcalfar and Punta prima.

Wonderfully relaxing week in a sea view room on half board basis. One coeliac and one garlic and peppers allergy. Restaurant staff were so kind and attentive making sure a good range of suitable food was available. We stayed at the very beginning of the season rooms were immaculately clean and so comfortable. Loungers in beach club across the road from the hotel were super comfy and the food on offer was very reasonably priced and delicious. S'Algar is picturesque and perfect for relaxing walks and chilling. We hired a car at S'Algar car hire right beside the hotel which was very reasonable and we also used the bus service which was great. Finally a special mention must go to Conso who works the restaurant like it was a big Family dinner and she is the Matriarch. She is born to host but is one of the hardest workers too. All staff greet you with a smile and a wish to help. We will look forward to returning to Alua Soul and S'Algar. A real jewel.

I didn't look at the previous reviews of this 'resort' before booking it and that was an error, we paid for an upgrade for a 3 night break, The upgrade (my favourite club) provides several things or so you are made to think when booking: 1) Bottle of bubbly in your room - not provided 2) special 'room' with pastries, snacks and drinks, - the drinks were fine but never any snacks, pastries or much else over the three days and one day nothing other than drinks were provided 3) The 2 x pools which are in an opposite 'beach club' ??- the exclusive hotel one was closed on the Sunday and there were no sunbeds in the main area due to reservations made by 'outside' people, no apology or help with finding any additional beds 4) They offer a 'late checkout' as an enticement to upgrade - not available at all as our room had been booked for later that day, you don't know this until the morning of checkout but I question why this is allowed when obviously they have no intention of allowing you to do it anyway and rather than offer us to stay using the special room we had our wristbands cut off and we're told the 'All Incluseve' ceased at 12 o'clock- this then means you have to pay for any refreshments until your pick up - 7.40€ for two small bottles of Sprite 24€ each for a burger- so please ensure that if your flight pick up is after 12 that you dont mind spending money when you think your upgrade is covering it, Then there is any special requests when booking - don't bother as they dont listen to anything sent through by the booking travel company - requested twin beds - ended up having to have our settee in the lounge made into a 2nd bed- so leaving now lounge area to sit , we also stated it was a special celebration- no acknowledgement of this at all, The room had a cracked shower screen, cracked shower base, split composite decking step into the apartment and an overwhelming damp smell, the wicker edging to the 'knee deep' plunge pool is an accident waiting to happen as it is brittle and breaks when any weight is put on it - it is probably original and extremely dangerous- and calling it a 'plunge pool' is definitely not the correct term as the 'plunge' is up to your knees. Please think twice before spending your hard earned cash going to the hotel as it really doesn't provide the experience you are hoping for. The Manager that I told my complaints too didn't even acknowledge us when we checked out, he ' pretended' that he hadn't noticed us - although his colleague knew our room number before we told him, obviously he knew there were issues. When I spoke to the Manager another guest came up to us and then asked for him to speak to them afterwards - they had to change ' plunge pool' rooms on arrival due to extreme mould - then also gad a long list of complaints.

We made a last minute booking to Alua Soul and were not disappointed. Only 20 mins from Mahou airport the transfer was quick and easy. On arrival the staff were polite and very pleasant and our room was perfectly adequate. Our room was clean and well appointed and serviced when we needed it. The hotel had a very quiet vibe - which is what we wanted. The over atmosphere was that of a laid back hotel, exactly as described for an adults only hotel. The spa was great on the one cloudy day and being free for everything except massage was an added bonus. The restaurant served good food and was always well stocked (especially seeing as it was their last week open). The beverage choices at the bars were good and as part of the all inclusive we got drinks at Purobeach included. All the staff were very polite through out and said hello every time we saw them and stopped to chat at any opportunity. Special mention to Alexa the activities coach who was engaging and took time out for us when she passed. Being picky food wise would have liked more regional food - but the food was good and plentyful. Overall we were very impressed and will plan a return. Tips for travellers, take a good insect repellent (recommend a good plugin one for the room) and use regularly! It's a quiet area but was perfect for us, but trips can be arranged to Mahon with the staff in advance.