Barcelo Nura

Both of us Contracted gastroenteritis from uncooked food and seafood that was off. Witnessed a child vomiting in the restaurant which was cleaned up with paper towels, no disinfectant or precautionary measures put in place to protect others. No hand washing facilities, no hand sanitiser. Lack of compassion and care. Spent over £7000 for 2 of us for a 10 day holiday and ended up in hospital on drips and antibiotics. After 6 days stuck in the room when we finally went back to the restaurant we were once again served raw, uncooked pork alongside dirty glasses. Watching a waiter pick up rubbish off the floor to then picking up cutlery and laying tables.

The second day of our holiday which cost £7500 through TUI ,I started being severely ill from both ends ,the next morning I had to contact reception who got a doctor to come and see me ,I was given a injection to stop the vomiting ,it didn’t stop the other end though ,sent to hospital straight away ,put me on a drip with 3 different fluids,my wife had the same symptoms 2 days later ,we isolated ourselves ,the hotel didn’t advise us to ,we had numerous food problems in the restaurant,this hotel is not a 5 star ,lots of kids around with nothing to do ,hotel is not a retreat as advertised with TUI ,

We booked a all inclusive 10 day holiday at this hotel First impression this is not a 5 star hotel We booked a superia room and in my opinion it was no better than a room at a travel lodge in the uk Small room with small balcony it felt like you were sitting on the same balcony as your neighbour The restaurant was like a 1980 canteen Food was cold coffee or tea was only available via a coffee machine which always had a big queue Bar staff were rude if you asked for a drink was told sit down someone will serve you 15 mins later still waiting Return to bar told What do you want? told you to sit down As for the idea of sharing a small pool with your neighbour really strange Only person who helped everyone was the lifeguard Also having to book for dinner every night via the app was a poor system Same applies to the jet2 app Would not recommend this hotel

Enjoyed our 5 night stay at Barceló Nura. Food was really good quality throughout and we particularly loved the lunch menu. The pools are lovely, although there didn’t feel like enough sunbeds and the pool area could have had more of a vibe.. some music would have been nice. There isn’t much around the hotel, so with only one evening restaurant and one bar, we’d probably recommend it for a shorter stay rather than a full week. Bar service was also very slow at times, with orders missed a couple of times. Overall, a lovely hotel for a short break.

The hotel was 5 stars from start to finish! Every member of staff was brilliant, caring and helpful. Staff members went out of their way to make sure we were looked after at all times. We visited with our 11 month baby, the staff learned her name and greeted her everyday throughout. If there was not anything she could eat something was made specially for her. Food is fresh and high quality. Even though it is a buffet, it is organised well so not overwhelming like many other hotels. The rooms and facilities are all clean and well kept. Can not recommend this hotel enough!