Nelva Resorts & Hotels

Great location, spacious well equipped room, warm friendly staff gave a lovely welcome. On site restaurant had a good choice and good value menu. Would definitely stay again.

The surroundings are pleasant, well maintained and staff friendly and accommodating. Unfortunately we feel the apartments are very tired. Grubby around the edges, not very well equipped, no hooks for hanging, equipment not working fully, noise transference and the bathrooms do smell of drains that filtrate into the if door left open. We did raise the concern and were moved, the apartment was slightly better but still lots of improvements to be made. A real shame as beautiful location and nothing that a TLC could fix

The apartments were tired, tatty & over-priced. My wife had recently hurt herself & was using crutches, but the rep cared not, & plonked us in a high apartment, up lots of stairs. There is no lift.

The apartment was spotless and so big , Towels on arrival 2 large ones each, kitchen fully equipped Pool absolutely lovely Staff 5* went above & beyond especially Lana I think her name was.. Booking us taxi etc We absolutely loved our Stay

We have just returned from a 12 night stay. After reading other reviews we were a bit worried about how it would all work out. The positives were the location, easy of parking and the friendly staff who were fantastic. However, there were some negatives. There was only air conditioning in the lounge, which meant we had to keep all bedroom doors open at night to cool us down. The coffee machine in the apartment was a nice touch, but wasn’t supplied with any coffee pods, not even say 4 complimentary ones - they had to be bought from the bar and were non standard pods (i.e not nespresso) so we couldn’t buy them from the supermarket. The kitchen was difficult to cook for a family of 5 in. The apartment did have enough plates and pans and cutlery, all very clean, but at the same time there were only 3 chairs at the table which made eating meals as a family very difficult. This hotel seemed to be popular with large groups so wasn’t quite the relaxing time we were after. It was often very noisy during the middle of the night when they came back from clubbing. It also became apparent that the pool wasn’t exclusively for residents, which meant that it got very busy in the afternoons, with lots of big groups and most not from the hotel. The rooms were only serviced a few times and I don’t think our sheets were changed once during our stay - the beds were just made. The apartment was clean but quite tired and needed an update, woodwork for example hasn’t been painted in years. The shower continuously flooded and the cheap flooring in the hall and lounge was coming up which was a trip hazard which looked like it had been damaged from a previous bathroom shower leak. The smell (also mentioned in other reviews) was there for the first half of our stay - masked with a bleach smell - but dissipated towards the remainder of the holiday. I had high hopes for our stay here but left feeling that it was highly over priced for what it was and we won’t be returning. It would have been acceptable at half the price.