Avenida Gran Vía

I had a reservation for five nights starting today. Less than 24 hours before arrival, my father was suddenly hospitalized in critical condition and is dying. I contacted the hotel immediately and requested either a cancellation with a fee or to postpone the stay to a later date, including paying any price difference. The hotel refused all options. I then sent additional messages asking the hotel to reconsider and gave them a final opportunity to respond before posting a public review. They did not respond at all. Beyond the rigid policy, the complete lack of communication and basic human compassion is extremely disappointing. I would not recommend this hotel to anyone expecting understanding in a medical emergency.

Room was decent size but there was a lot of noise from the street, almost all night long. Breakfast in nextdoor café with limited menu options for hotel guests.

I’m writing this review currently in the hotel lobby because our room hasn’t gotten WiFi since we’ve been here! I’m from the states so I can’t use my phone without WiFi. The receptionist said “sorry the 3rd floor doesn’t reach” and didn’t offer any other help or had no concern. So if you’re coming from anywhere and need wifi- don’t stay here.

It has a great location, must places are walkable. Rooms are extremely small, no refrigerator and they don't have air conditioning, it's very noisy outside, almost impossible to sleep a few hours. The place has a weird smell. It's not worth the price.

Hemos pasado unos días de vacaciones. Ubicación ideal en el centro,limpio y cuidado. Atención muy amable por el personal sobre todo por José el recepcionista. Volveré.