Evenia Alcalá Boutique

I previously wrote a good review, before the hotel charged my credit card twice for the total amount of my stay. After writing with them multiple times and being assured that they would compensate my card, they did not. They deleted the entire written correspondence that we had had over booking.com.The final time I wrote them they did not even respond. I had to submit a chargeback at my bank to get my money back: over 600€. I'm surprised that a hotel that cares about their reputation would be so remiss.

Hotel charged twice and I have yet to receive a refund in spite of sending emails every day, calling, and even going to the extent of opening a Spanish bank account to make it easier for them! Appalling customer service which is causing me much stress. Impossible to make a complaint with head office too.

Really friendly service and assistance during our overnight stay. Super comfortable bed and towels that are actually big enough to use. Perfect location, just two minutes from the Cathedral and old town area for all activities and cultural visits

Very convenient located and very comfortable hotel. Some rooms very spacious, other less. Fully equiped in a medium level quality but a price very convenient. Breakfast of good quality but not much variety. Some parking places available in the hotel.

The hotel has great location, just behind the corner of the city center. It is very cozy, with an internal patio. Rooms are located all around the patio on two levels, well organized, clean. Breakfast is single packaged as per covid safety measures. Staff kind and helpful.