Sercotel Princesa de Eboli

Awful. Dirty and service is unacceptable. We left the hotel because both rooms were not what we booked. The place looks derelict and they forgot our requests after 3 weeks of confirming regularly for my son’s birthday.

The hotel looks good and is conveniently located in the city; the rooms are spacious and clean. My only complaint concerns the staff member managing the breakfast buffet, who insisted that room numbers be provided in Spanish. In the hospitality industry, one would expect staff to also be able to communicate in English.

Everything was great. The front desk staff were very friendly and helpful, the room was clean, and there is also a kitchen available for an additional fee.

Incredibly unhelpful and blunt receptionists. They refused to change my room from a double to a twin despite having my booking confirmation in front of them. Also refused to setup the sofa bed that was in the room. Would not recommend.

Not a fan. In my reservation I requested the top floor. Upon arrival, I was issued the 1st floor. The complete opposite from what I requested. There was no fridge in the room and was told to keep my sodas at the front desk which means, I would need to leave my room, head to the front desk and request my soda. If there is a line of people checking in, I would need to wait. I made a stink about it and they brought me a fridge the next day but I shouldn’t have had to argue to get it. I had the do not disturb sign in my door and what did the cleaning lady do? Come in anyways to clean my room. I made a complaint and guess what, despite the tag being on the door, they came in again. I was charged $32 a day for breakfast. Wasent even aware till I got my bill. Not one day during my stay did I have breakfast at the hotel. As a matter of fact, I paid for coffee each morning. Wouldnt it show on receipts showing if I had breakfast or not? I travel at least twice a month for 9 years to various locations for work and not once have I ever purchased breakfast at a hotel. The water in the shower is luke warm. If you’re looking to take a hot shower… Not going to happen as the hottest setting is no where near hot. Would not book this hotel for my next visit nor would I recommend this hotel to anyone.