Rixos Marina Abu Dhabi

Moc dobré jídlo velice hezký hotel hezké uvítání recepce. Všude krásné prostředí čisto. Příjemný personál. Děkujeme

Zdravím Vás,do tohoto hotelu jedeme poprvé,jinak cestujeme po světě v řetězcích Rixos,přijedeme 13.6.2025 ve večerních hodinách,je možné nějaká večeře, a ubytování ve vyšším patře,máme zaplacený pokoj na výhled Corniche,stávíme u Vás 10 nocí a smanželkou zde oslavíme 47 výročí svatby.Děkujeme Dana a Petr Boháčovi

We are currently in day 4 of our stay at the resort. On arrival, we were not given a proper explanation of the resort’s facilities or dining options during check‑in, which left us having to hunt for basic information ourselves. Unlike other five‑star hotels and other Rixos resorts we’ve stayed at, there was no welcome drink or refreshing towel offered, nor was there the welcome note with complimentary fruit bowl as many others had previously noted so the first impression felt more transactional than hospitality‑led. Dining Options & Food Quality The resort promotes multiple restaurants and an all‑inclusive concept covering breakfast, lunch and dinner, plus snacks and late‑night options. In practice, however, the main buffet (Turquoise) felt limited for longer stays: the same core stations and dishes appeared across breakfast, lunch and dinner, making meals repetitive after a few days. The à la carte venues (such as Hashi on the 37th floor, was a highlight and helped break the monotony, but access requires advance booking in our case we were advised the earliest booking would be 3 days into our stay and limited to 3 per stay, something we were not notified of despite contacting the hotel prior to our arrival. This was highlighted to the food and beverage manager Anup who was able to provide us with an earlier reservation. He also was apologetic for the lack of clarity on the dining options and did say that he and his team would be more than happy to provide à la carte options at the buffet. On a general note for a week‑plus trip, we’d expect more rotation or themed nights at the main buffet to keep dining interesting. Room & Maintenance Issues Our room had a noticeable damp smell from day one. We highlighted this at reception and via the WhatsApp channel, but the issue was not actioned and no room move or deep‑clean was offered. House keeping are efficient in cleaning the room however little touches such as a turn down service is not offered. Given the property’s positioning and price point, this is a significant shortfall for a five star resort. Service & Guest Relations The hotel advertises convenient digital contact channels, including WhatsApp, to reach guest relations. In our experience, response times were inconsistent and at times very slow: initial messages to guest relations took up to 50 minutes for a reply, which made simple requests like clarifying dining reservations frustrating. When staff did engage, many were friendly and helpful, but the delay undermined confidence in the service recovery process. When disclosing our concerns to the guest relations manager, the tone on receipt seemed quite dismissive, and there has been no further follow up from the management team regarding our stay. Facilities & Atmosphere On the positive side, the pools, private beach, spa and gym are well maintained and a real strength of the resort. The marina setting and rooftop venues add a premium feel, although the entertainment and kids’ programming are limited for families. Bottom Line Rixos Marina Abu Dhabi has the hardware and location to be a top‑tier all‑inclusive, but our stay was let down by a perfunctory check‑in, limited buffet variety over time, an unresolved damp smell in the room, and slow guest‑relations responses. With better onboarding, faster service recovery and more menu rotation, this could easily move from “good with caveats” to a clear five‑star recommendation.

We dined at The Hashi tonight and it was wonderful from start to finish. Zaw was the perfect server who gave good recommendations and was very welcoming. Would love to return!

Wonderful 6 night stay, thoroughly enjoyed every day. Upon arrival the hotel stands out amongst all others, truly iconic. A warm welcome from reception, flowed through the hotel. The staff throughout the hotel are polite, welcoming and very professional. The rooms are great and so peaceful. The whole place is immaculately clean and fresh. The restaurant on the top floor is incredible, with great views and food. The buffet is fantastic with a great selection, and the Anti-Dote Bar was a great setting in the evening. The pool area's are great with the pool bars offering a great selection. A very big thankyou from our family.