Atlantis The Royal

Amazing experience, everything just perfect. Friendly Team & especially Mohammad Zain & Htet from room keeping was most friendly and caring person.

Doesn’t know anything about Hospitality I worked on hospitality for 15 years That’s the first time I see that type of employee Check the Camera and see how was your bellboy is approaching me On 08/12/2025, between 12:00 noon to 1pm, Your team doesn’t know anything about hospitality or to handle your guests: Receptionist: 1- I came to drop to shopping bags to my clients that I was accompanying them 3 minutes ago for check-in. 2- Receptions didn’t bother to call bellboy and give it to him, instead he said you can go outside and give it to the bellboy. 3- I asked him for my clients room number so he gave it. Bellboy or my be bell captain: 1- was not wearing his coat 2- refers to me by hand saying just wait didn’t bother to look at me while talking. 3- I gave him one two shopping bags for my clients to send it to his room and I gave the room number but he refused to take it and instructing me to go back to reception and took the bags from the concierge desk and keep it the seating area and shouting at me, then asked him to call the duty manager he refused to do, then I asked him to leave then, become very close it seems he wants to bunch me. Duty Manager: 1- I met here and gave one of client name but she said she couldn’t find it. 2- I told her I was here 7 minutes ago and I did check in for them with your colleague who standing over there, you can ask him even and he will give you the room numbers. 3- simply she said no I don’t need to ask him, I asked why she said for security reasons!!!!!!! 4- I told her you are her to cause a problem not to fix it, she said I will call security manager to come, within the time one of my clients came to the lobby as they were waiting for their room, I went to them, then your security manager approached us there start to talk with my clients who is your guest, then my client told him he is my assistant, at this moment everything should be ended up but due to poor of hospitality, your security manager was urging with my client and made them nervous. Your team doesn’t no the word sorry I really which type of hospitality training your team had it, I believe they never had one Please let your team to have a look on the hospitality that you valet supervisor is providing to your client.

Amazing stay once again at Atlantis The Royal! Exceptional service, attentive and friendly staff. Really can’t fault the hotel. Every detail is so well looked after, whether that be amenities in the faultless gym to readiness of the housekeeping team. Every aspect of this hotel is perfectly put together, the whole hotel, surroundings and presence blow you away from the moment you walk in. If there was anything I would comment on, and I would like to point that it did not at all impact our stay but more a word of advice to management reading this review is that by 9am, the food smells from The Royal Club Lounge start to emanate into the Promenade Level of the hotel lobby but other than that, we really can’t speak more highly of this resort! Can’t wait to return already!

Faran at gastronomy was excellent, I’d highly recommend this eatery! His service was so friendly and he’s a credit to the organisation!

Faran was very good and highly recommend this shop to everyone and he was very effeicent and value such a nice human being and waiter