Atlantis The Royal

We throughly enjoyed our stay at Atlantis The Royal and the staff is very friendly and helpful and extremely prompt. Sanskar was extremely efficient, helpful and very polite with us. We look forward to stay again in the future.

A special thank you to Ahmed Monir from Royal Club at Atlantis. Your kindness, professionalism, and exceptional service truly made our experience unforgettable. I’m genuinely grateful for your wonderful hospitality and the care you showed throughout our stay. You truly made a difference! ⭐️

I would like to express my sincere appreciation and gratitude to Ahmed from the Lounge team for his outstanding service and exceptional hospitality. Ahmed was incredibly kind, professional, and attentive throughout my experience. His warm attitude, genuine care, and attention to detail truly made my visit even more enjoyable and memorable. His professionalism and dedication to providing an exceptional guest experience are truly commendable and reflect the high standards of Atlantis The Royal Dubai. Thank you, Ahmed, for your wonderful service and for making my experience so special. Your efforts are greatly appreciated, and I hope this message reaches you as you truly deserve the recognition. Wishing you continued success and all the very best!

We had such a wonderful experience with the cleaning team, and I honestly cannot praise them enough. They were absolutely amazing! Everything was cleaned to an extremely high standard, and they always went above and beyond to make sure everything was perfect. Thandar and Ralph were especially fantastic. They were always willing to help with anything we needed, and they did everything with such a warm smile and genuinely lovely attitude. Their kindness, attention to detail and professionalism made such a difference to our stay. They truly made everything extra special for us, and we are so grateful for all their hard work. Thandar and Ralph are a credit to the team! Thank you both for making our experience even more enjoyable. ❤️

Completely, completely underwhelmed. I received far superior service at Zabeel Zaray and the One and Only in Dubai and the Saadiyat Resort in Abu Dhabi. In fact I receive better service at Towers Rotana in Sheikh Zayed road. You are surrounded by opulence but the service does not it match at all. There is absolutely no attention to detail at all. Guest services and concierge are the absolute worst. The only person who went out of there and attempted to salvage the situation was Steven at the front desk. You need to work on your middle and senior management. Overall I did not enjoy my stay as I have exper need far superior service than this. Not again thank you. Will not recommend this hotel to family, friends or clients. I also booked on the Agoda app and then they charged me for Accomdation as well and now I have been emailing them for weeks and still no refund for the Accomdation which I already paid for. I get emailed by different people and they tell me different things every time instead of one person taking ownership and following through. Truly upset and disappointed. They are also done absolutely nothing to make up for it.