Golden Sands Hotel Apartments

When I arrived, the reception staff demanded a 500 AED deposit, claiming it was mentioned on Booking.com. I checked thoroughly—nothing was stated there. There were two people at reception (an Indian lady and a Filipino lady). When I said I would not provide a deposit, they refused to proceed with check-in, saying “the system doesn’t allow it.” I clearly told them not to mislead guests. I am very familiar with the PMS they were using, and I know the policies and procedures well. Despite this, they kept arguing in front of other guests, showing no shame or professionalism. Worst staff I have ever seen at a reception. I strongly advise others—do not book this place. ⸻ If you want, I can also make you a sharper, more formal complaint letter that you can send to Booking.com or hotel management so they take it seriously. Would you like me to prepare that?

I booked 1 suite in golden sands 3 .8to14 Feb Booking ref 4906898397 I informed about early check in.. but the hotel said they are not aware and I was forced to pay for 1 day extra at the prevailing rate 7300 aed at 6am They could have informed me well in advance of their inability to provide room Other wise the services were very good Cleaning was perfect especially thanks to Mr Ani for the job Location was also good and safe

I can write a lot but then reading the past comments suggested that the hotel is consistent with terrible customer service. The receptionist Sohail and some Anouska (aka manager) gave me enough to never suggest this place to anyone ever!!!

Unfortunately this is my first time to put a bad review management should look into this and take it serious i can see many bad reviews already to this hotel about night team especial their night manager Mr Alaa if i spell the name right who does not smile at guest or sympathies with guest i can see another guest complain same i think he need more training how to treat guest their corridor need to remove the carpets as there is a lot of dust i do not recommend family with children as they can get sick also in the rooms you will find hair everywhere property is old at list if you know the property is old try to treat guest nice they will not review this

Hotel was really nice. Family friendly. Vishal at the travel desk was amazing. He really made all the effort to make my family vacation memorable. He provided great discounts and was even available on his holiday to book my tickets. Ferari world is a must visit.IMG world was also amazing.