The First Collection Dubai Business Bay

Byli jsme velice spokojeni se službami Vašeho hotelu a konkrétně se službou a chováním Vašeho zaměstnance DILIP! Byl velice milý a vždy nám krásně nachystal a PERFEKTNĚ uklidil pokoj! 👌👌👌💪💪💪

Unfortunately, my recent stay at Tribute Portfolio Business Bay was one of the worst experiences I have had across Marriott properties so far. As someone who has been loyal to Marriott for years, I genuinely expected a much higher standard of hospitality, professionalism, and guest care. The biggest disappointment was the complete lack of care shown by several members of the staff towards guests and their comfort. We checked in late in the evening with Sofiane, and I can honestly say it was one of the worst check-in experiences I have ever had. His attitude was extremely disappointing. He was unwelcoming, showed very little willingness to listen, and repeatedly talked over us rather than addressing our concerns. The same behaviour continued during checkout. Frankly, individuals with this attitude should not be placed in guest-facing positions, especially in a hospitality brand such as Marriott. To make matters worse, the rooms had a serious black mould issue, which is particularly concerning when travelling with a pregnant woman. This forced us to change rooms three times. The situation on the 16th floor was especially unacceptable. The mould smell was so overwhelming that it was genuinely difficult to breathe comfortably. This is not simply a matter of room comfort; it is a serious environmental and health concern that management should be addressing urgently. The telephone operator, Wheyn, was another major disappointment. Requests were repeatedly mishandled or simply forgotten. On our third day, we called to request drinking water, and after waiting literally three hours without receiving anything, we had to call again to repeat the same request. The checkout experience was equally frustrating. As Platinum Elite members, we requested a late checkout at 4 PM. We fully understand that late checkout is subject to availability. However, instead of handling the request professionally, we were aggressively told that if we did not check out by 2 PM, additional charges would apply. There is an important detail worth mentioning: when we initially checked in, we were Gold Elite members. During our stay, additional nights were credited to our account, upgrading our status to Platinum Elite. Rather than immediately confronting guests with additional charges, the team could have taken a moment to verify our updated membership status through Marriott’s internal systems, including the appropriate guest profile and reservation platforms. Even requesting a luggage trolley and assistance with our bags at checkout became another frustrating experience. We waited approximately 15 minutes and eventually had to call again. The same lack of efficiency occurred when we accidentally left an item behind in the room during our second room change. It took approximately two hours for the same telephone operator to process the request, despite us calling several times to follow up. At this point, it is difficult not to feel that we were simply left to manage everything ourselves. We were repeatedly forced to chase basic services that should have been handled effortlessly by a hotel team. The only genuinely positive aspect of our stay was the Housekeeping team. From their manager to our room attendant, Habib, they consistently demonstrated kindness, professionalism, and a genuine willingness to make guests feel comfortable. They were attentive, helpful, and clearly trying their best despite the overall disappointing experience. They deserve recognition for their efforts. Overall, this stay was far below the standards I associate with Marriott. Hospitality is not just about providing a room; it is about making guests feel welcomed, respected, safe, and cared for. Unfortunately, none of those expectations were met during our stay. I sincerely hope Marriott management takes this feedback seriously, particularly regarding the black mould issue and the conduct of the guest-facing team. A property carrying the Marriott name should never allow guests to experience this level of neglect and unprofessionalism. A truly disappointing experience, and certainly not the standard of hospitality I expect from Marriott.

Khim very good employé ,good Hotel

All is good room is so clean and nice

Excellent service, everything was perfect! Special mention to Raghda for her outstanding service. She was always smiling, helpful, and attentive. Thank you for making our experience so enjoyable!