Hotel Mercure London Earls Court

Before my girlfriend arrived, I contacted the hotel to ask if they could place a letter in her room. I wanted to surprise her with something simple but meaningful. The team went far beyond what I expected. They carefully arranged the letter on the bed with so much attention and kindness, and even added chocolates as a surprise. Everything was done beautifully and with genuine care. When she arrived and saw it, she was deeply touched. It turned a simple gesture into a truly memorable moment. I’m incredibly grateful to the team for their kindness, attention to detail, and for helping create such a special memory for us.

You're much better off finding similarly priced competitors nearby. Super small rooms, hard to even get in and out of the bathroom. Way too dark, only lighting in the hallways and nothing but desk lamps in the bed area. Cleaned my room 1 of 3 nights. On the final night my heating unit started running above what I asked and it would even measure (maxes at 25c) and wouldn't stop or go down. Had to open up the windows in 9c weather just to sleep. Told staff about this and they shrugged and said heat and cooling are centrally controlled and wall units are mostly for show. That final line sums up this hotel experience in a nutshell.

All went well, I always like the breakfast set up. Thank you

Nice, clean ond a modern, light feeling. Tasty breakfast with short queues. Excellent service - when I left my airpods in my room, they packed and shipped them to my home, kind and helpful all the way.

Our room was newly renovated so everything was in good condition. Transportation very accessible to bus & tube.. Breakfast was very good a lot of varieties to choose from.