Riu Sri Lanka

The best Servis chamudi in the lobby bar

We had a pleasant 10-night stay at RIU Sri Lanka. The rooms are beautiful, spacious and clean. Special thanks to Meenuka Omitha at reception, who was extremely kind and professional and upgraded our room to a beautiful one with an amazing view. His hospitality made our stay special! Unfortunately, the All-Inclusive food selection was disappointing for a resort of this category. The variety was limited, especially with main courses, and meals became repetitive. Another major concern is the large number of local visitors allowed into the resort during weekends. The hotel becomes extremely overcrowded, especially around the pools and common areas. This affects guests’ comfort and raises serious concerns about safety and crowd management. Access should be much better controlled. There is also a noticeable lack of entertainment around the swimming pool. Music, daytime activities and a livelier atmosphere would greatly improve the experience. The beautiful sandy beach would benefit from sun loungers placed directly on the sand, giving guests another comfortable place to relax. Finally, management seems to be falling short of the standards expected from the RIU brand. We strongly recommend that the management team visit other RIU properties to see what a proper All-Inclusive experience should look like. There are clear differences in food variety, entertainment, organization and overall guest experience. RIU Sri Lanka has great potential, but these issues need serious attention. Having stayed at other RIU resorts, we expected much more from this brand. Once again, special thanks to Meenuka Omitha for his outstanding hospitality!

We stayed here for 2 weeks and had the best time. Absolutely blown away by the service and smiles in this hotel. Everything from the restaurants to the bars was perfect. In particular Madushanka at the pool bar was our favourite. He is so attentive, friendly and just goes above and beyond. Because of the friendliness, cleanliness and just overall 10* service, we will be back again next year for sure. Every single staff member is amazing! Honestly cannot thank all the staff enough for all the smiles and friendly service. It’s honestly made our trip the best! We will be going home full of wonderful memories of this place!

Wonderful stay at RIU Ahungalla, Sri Lanka. A good ALL INCLUSIVE hotel. After a long time we stayed in a all inclusive hotel. We checked-in on a Saturday around 3pm where the reception counters were extremely busy. But the staff were very polite and handled each visitor efficiently. We were upgraded to a Suite which was more spacious and comfort with a nice view. Thank you very much. I believed there were around 900 guest on that weekend. Restaurant staff were excellent. How they arrange, clean, assist while we are having meals. Food is tasty and variations. Well done all chefs!! Saturday night , there was a variety entertainment by RIU staff. Very energetic performance according various ABBA songs, simple but elegant stage setup, etc. Another important feature was various activities were setup for all guests. (carrom, chess, throwing a ball etc) It was a good, relaxed weekend for us. Thank you all RIU staff.

This was our first visit to a Riu hotel and won't be our last. Our room was spacious and comfortable and spotlessly clean, thank you housekeeping and loved the fantastic towel art. The food at the hotel was excellent and lots of choice for everyone and I must say a very big thank you to Ruwan who went above and beyond to make us very comfortable and provided a excellent service including fresh flowers on our table every day. Whilst we had bad weather for our first few days it didn't matter as we were so well looked after by the great staff. The entertainment was good but the live music was a bit repetitive as while there were different singers every day they seemed to perform very similar sets, but the hotels entertainment team were great and made the evenings very pleasant. Sri Lanka is a wonderful country with very friendly people and lots to explore and I couldn't think of a better place to stay whilst going that than the Hotel Riu. Thank you to everyone at the Riu for a wonderful stay.