Hotel Steinmattli

Set in a beautiful location, this is a very basic hotel. Public areas are very nice and like the rooms spotlessly clean. The rooms have balconies with stunning views of the mountains. My room was basic, a room with a safe and TV. The beds are uncomfortable as they are too soft the pillows the same, the towels are very thin. The bed linen had small holes in it. The room was serviced daily. We were staying here as part of a 31 person tour group. We had breakfast included, this was a continental buffet, with some hot food, it was very good. We also had dinner, the food was delicious, very well cooked. The soups were outstanding and the ice cream excellent. The service was chaos every night this delicious food arrived almost cold. The last meal was a buffet which was great as it was hot. There is a bar and we used it every night but the service wasn’t very prompt or pleasant at times it was rude, particularly from the guy Ruud. It was very hot during our visit, as most places were at this time. I found the restaurant and bar too hot most nights and there is very limited outside seating which is a shame in such a beautiful Location.

I was lucky to get one of the refurbished rooms. Had a fridge and coffee machine but no kettle to make tea though. Large room, plenty of wardrobe space, great bathroom, first time ive seen a black toilet and basin, very modern. I went as part of a group tour, and really enjoyed the food. Good standard. Good central location for the cable cars and shops and restaurants. However as tourists from outside of Switzerland, every thing is incredibly expensive. Gin & Tonic was £15.

Very nice hotel well maintained with helpfull and friendly staff. Hotel is close to the ski-lift in a very nice town. Not sure about the normal rooms but experienced a very nice renovated room. Food was great with a nice selection of wines. Didnt experience the spa area given no swimming pool but if you want a full experience, reco to book a spa in the Cambrian hotel.

Great staff, always willing to help. Special mention to Ines the evening dinner waitress who went out her way to be friendly, warm and helpful. Also the chef who prepared some beautiful dinner menus. Sadly, the state of the rooms left much to be desired. Dim, dingy and shabby with a stale aroma. Lacking the basic facilities a modern hotel should have such as a fridge, coffee/ tea making gear, and USB charging points. The last time I saw a plastic shower curtain would have been in the 1970s. That and the dirty yellowed vent in the bathroom churning out stale aromas was a turnoff. Although the staff are great they seem to vanish between 23.00 and 07.30, really, and if someone needs help; good luck with that. If you would like a drink from the bar be prepared to wait as the bar staff also double up as receptionist and vice versa. I was part of a group with the One Traveller company who in my opinion oversell the standard of this hotel. Two stars would be ample.

An easy 5 minute walk from the post bus station. The property is dated but in mint condition. Large rooms with expansive balconies. Bar and a large sitting area are part of the reception area. Both the reception and restaurant service was par excellent. Very friendly and was well looked after. Stayed on half board basis and food exceeded expectations.